I am unable to send ringtone from itunes

Hi,
I have installed ringtone maker in my iphone 4s, from that created a ringtone. The same was opened with itunes installed in my laptop. But once i tried to save the ringtone to my laptop, itunes will stop working and close down. I reinstalled the itunes once again to my laptop, still the problem persists. Please suggest me how to fix the problem.
Thanks

I just tried to convert another song to the mr4 and at the "Create ACC version" step, I get an error message "could not be converted because protected files cannot be converted to other formats".
The song was purchased through iTunes.  I have searched community and it seems I need to change how I download , i.e. change the size of the file but I could not figure out how to do that.  Since you were so helpful before, I thought I would ask you.  If I am supposed to start a new query, I apologize, I am new to this community forum.
Best regards,
Va Peach

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