I am unable to sign in my printer code

I am unable to sign in my printer code

Hello Marie04,
From you post one of two things is happening.  
1)  You are trying to sign into ePrintCenter, and it is not accepting your email or password.  If that is the issue, try this:
It may be that you have a SnapFish.com account. Alot of long time customers of HP have SnapFish.com accounts and do not realize it. One of the printer software releases signed customers up automatically, and most people did not know, or forgot, because they never used it. Try going to SnapFish.com and using the forgot password link at the log in screen there. Once you have the password reset, go to ePrintCenter.com and use the SnapFish.com log in information to log in. If that does not help you may need to contact SnapFish.com directly to have them delete the account, or use a different email to register with. Another fix that I have come across is actually creating a SnapFish.com account, if the website says no account exists when you try and reset your password there.
2)  You are trying to input the printer code and it keeps saying the code has expired.  If that is the issue, try this:
On the printer's front panel, access the web services.  Then reprint the info page.  This should renew the printer code.
If neither of those are the issue, let me know and I will see what I can do to help.
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    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

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