I am unable to ubdate itunes to itunes 8
I am trying to update to itunes 8 on windows xp but every time I get into the installation a notice pops up that says "The older version of apple software update cannot be removed. Contact your technical support group." I have removed the older software update manually but it still will not install and continues to show that message each time I try. (I had to use a program to delete it because it would not allow me to in the "add or remove programs" section). Can anyone help me?
I am concerned about eliminating my older version using that uninstall porogram you mnetion. I have paid iTunes store to download and save many songs and albums. Why would I have to delete the program and all the saved songs. Have never heard of an upgrade that makes you eliminate the entire prior program. After all, it is called upgrade not delete and reinstall.
Similar Messages
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I have been using the same username for my iTunes for years. I use it on iCloud, the App Store...everything. About a year ago, I completed an iTunes update on my Toshiba Satellite laptop and was unable to listen to any music on my iTunes after that. Nothing would play. I followed some "advice" on the Apple Support Communities since it was clearly an issue several people had. The advice had quite a lengthy process which included eventually removing iTunes and reinstalling it. I did the process step by step (which supposedly worked for others), and I was never able to log in to iTunes again. My iPhone music still worked since I hadn't logged out of iTunes, as did my iPod (Nano, Classic, and my new Nano) since you don't log out of those. I have since logged out of iTunes on my iPhone and I was never able to log back in and it shows that I have no music because it claims I do not have an account (though I can log in to the iCloud or App Store with my account).
I also have a MacBook Air and an iPad Mini. I never used my iTunes on the MacBook Air, so I have tried logging in there, and have also tried "approving" this computer for iTunes use but still...I can log into iCloud, the App Store, and have verified my account on the Apple support page (http://www.apple.com/support/appleid/) but I still get the following error:
I still am logged in to my iTunes on my iPad though I know if I log out, I will never be able to log in again. It does not have all of my music on it...just some of it. My Classic has all of my music, and my old Nano has since died. I never got to load anything onto my new Nano. So, I opened up a ticket with Apple and of course there was the big runaround saying I had to pay for service on my MacBook Air since it's a problem with my MacBook Air, but after much arguing, I got it through their head that it's a problem with my Toshiba, Macbook Air, iPhone, and will be with my iPad as well if I logged out of iTunes. They finally opened a ticket and had me to talk to several people. The last person to work on it at Apple stated she was sending it to an engineer, because even she tried logging in with the same username and password and was unable to, though she was able to log into my iCloud. She "remoted" in to my MacBook, and could not find anything wrong either. The last I heard from them was in June 2014 where they told me they were moving this to an engineer (after 3-hours of being on the line with them) and stated that I would receive a call back, which of course never happened. I have called that person back several times since she had given me her extension, and she does not return my calls. In the meantime, I have tried several times to just change my password on the account, and it changes my password on every account but I still am unable to log in to my iTunes.
Here are the notes I took while on the phone with them:
June 2014:
Case ID: 619383300
xxx (can't remember his name...maybe Scott??? Transferred to Tim)
Tim (iTunes. Can't see an iTunes problem. Believes this is a computer problem)
Eric (did the sharing session. He's with "mac problems". Immediately said I would have to get a warranty for my computer in order to receive support. I refused since I was not going to warranty my iPhone, Macbook Air, Toshiba PC, and iPad just because of an iTunes problem). He later stated this is a problem with my internet provider, because of the blocks i have set up for my children. I do not have blocks set up, never have, and it can't be an ISP problem because it would be an ISP problem with my UK internet, US internet, sisters, brothers, and parents ISP's as well since I have used their internet and still cannot access iTunes. Sending back to iTunes)
Tay (iTunes Senior advisor. Sharing session. Checked Apple ID while remoted in to my computer. Cannot see any problems. Sending up to Engineer. Sending me a case number and personal contact number.) I never heard back, though I was told by Tay that an engineer would contact me regarding this issue.
iTunes started a new case ID: 669806831 dated Sept 27, 2014
28 Sept: Received an email from Anand at Apple iTunes support which told me to contact Apple Support at http://support.apple.com/kb/HE57 to get a phone number to call in and pay for support on my device, though it's not a device issue which has already been acknowledged previously. iTunes support will not help me so I contacted Apple support. They say this is an iTunes problem, not an Apple problem. iTunes says this is an Apple problem, not an iTunes problem.
29 Sept: Left a message with Tay who was the last one handling the original case.
October: Left another message with Tay who never called me back in September, or June. I have left my phone number and original case number but she continues ignoring my calls.
Does anyone have any advice on this? I'm tired of sitting in a silent house because I have no music because the customer service at Apple is terrible and just blew me off.
So far this is an issue with my Apple ID just not being able to log into iTunes on ANY computer...whether it's a Windows 7 based PC or an Apple product. I have tried uninstalling and reinstalling iTunes on every product except the iPad (I don't use my iPhone anymore since it's old and I have a new phone).I guess Apple decided to hiccup and I was able to log in. This was not the first time I tried this procedure, but this is how it happened. I was not able to log in after the export from iBooks Author. I closed iTunes Producer and then opened it through Launchpad. I logged in with the account that is set up for the book, selected open package, and, I'll be danged if it didn't open this time. Unbelievable... I don't think it is what I did. I think Apple hiccuped or cleared her throat.
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I need to delete my Apple ID on my iPhone 4. I forgot my psw for my account. When I answer the security question, the system responds incorrect answer. I created a new Apple iTunes account but I still unable to delete the old iTunes account.
AppleFAN7591 wrote:
I need to delete my Apple ID on my iPhone 4. I forgot my psw for my account. When I answer the security question, the system responds incorrect answer. I created a new Apple iTunes account but I still unable to delete the old iTunes account.
How to reset your Apple ID password.
Go to iforgot.apple.com and type in your Apple ID, then click 'Next'.
Verify your date of birth, then click 'Next'.
You'll be able to choose one of two methods to reset your password, either E-Mail Authentication or Answer Security Questions.
If neither method works, then go to https://getsupport.apple.com
(If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
Choose 'More Products & Services', then 'Apple ID'.
A new page will open.
Choose 'Other Apple ID Topics', then 'Lost or forgotten Apple ID password'.
Click the blue 'Continue' button.
Select the contact option that suits your needs best.
How to reset your Apple ID security questions.
Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'. This will generate an automated e-mail that will allow you to reset your security questions.
If that doesn't work, or there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
Next, go to https://getsupport.apple.com
(If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
Choose 'More Products & Services', then 'Apple ID'.
A new page will open.
Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
Click the blue 'Continue' button.
Select the contact option that suits your needs best. -
I just downloaded the latest version of iTunes (11.0.4). Now I both unable to make purchases on iTunes and unable to sync my iPhone with my computer without restoring it to factory settings (which will erase my data). Is there someway to revert back to 11.0.3 version of iTunes?
If you have iTunes 11 turn on the Sidebar. Go to iTunes>View and click on Show Sidebar. You can also do a Crtl+S to show the sidebar and Control+B to show the Menu bar
To sync to your iPod go to iTunes>Help>iTunes Help>Sync your iPod....>Sync You Device>Set up Syncing and follow the instructions. -
I am unable to connect to the itunes store; I get the message 'Itunes could not be connected to the itunes store. An unknown error occured (-3212). Also when I plug my iphone in to the computer it doesn't ever pick it up please help!!
same here no solutions
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it's been a while that Im unable to copy music from itunes to my iphone. I updated my device to the latest version of IOS 5.1.1 and made sure no jailbreak is installed but still not working. please assist.
Assuming you are not manually managing your music, verify the following:
You are using the latest version of iTunes
On the summary tab of your iTunes sync settings you have checked "Sync only checked songs and videos"
In your music library you have checked all the songs you want to sync to your phone
There are no exclamation points next to any of the songs you want to sync to your phone
You have authorized your computer for all Apple IDs for purchased music you want to sync to your phone (in Store>Authorize this computer)
You have checked "Sync Music" on the Music tab of your iTunes sync settings
When everything looks correct, sync your phone. -
Since the lastest update i am unable to open up my itunes. i receive a message saying applicatin has hailed to start because MSVCR80.dll was not found. re-installing the applicaiton may fix this problem
Try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
HT4528 unable to connect to the itunes store on my ipone 4
i am unable to connect to the itunes store on my ipone 4. when i click on the app, it opens to the last screen that was accessed in the store, then closes. rebooting the phone did not help. Alxo i recently downloaded items thru itunes on my pc and they are not downloading to my phone. on my phone they show up with the cloud next to it, but when i click on th cloud to download i see the red working circle then the cloud shows up again.
Hi amyurias2013,
Thanks for visiting Apple Support Communities.
If you've noticed issues with connecting to the iTunes Store, the steps in this article can help:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
All the best,
Jeremy -
I have a new iPhone 5s. When I try to sync it with my iTunes account it is unable and advises to update iTunes to version 11.1. Whn I attempted this iTunes advised that the current version I have (10.6.3) is the most up to date!
If you're on a Mac, you need to upgrade it to Mac OS X 10.6.3 and then 10.6.8, which requires that it has an Intel CPU and at least 1GB of RAM.
(100999) -
why can't I sign into my account and add a rescue email so I will be able to redo my security questions? I have been unable to buy anything from Itunes because it's asks me for security questions that I don't remember what I put in the first place
1. Because if you could, someone who breaks into your account could do it as well.
2. You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(96882) -
I have an iPhone 3S. I forgot to install iOS5 on it before to pass to iCloud. Now, I am unable to sync it with iTunes and update to iOS5. Is there a solution?iPhone
Hi jeffmbellucci,
If you are having issues dragging music to your iPhone 4 after a recent upgrade to iOS 7, you may want to verify that the phone is still set to "Manually manage music and videos." You may find the following article helpful:
Apple Support: Managing content manually on iPhone, iPad, and iPod
http://support.apple.com/kb/ht1535
Regards,
- Brenden -
For some reason I am unable to access my purchased itunes music from the purchased folder in the itunes store or in my icloud. The descriptions of the songs I purchased are there, but when I attempt to play them it says that the original location of the song cannot be located. This is so frustranting. How do I get my songs back??
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
Song is unable to be purchased through Itunes Australia
I am having problems with attempting to purchase and download a song. I am getting messages that the song is unable to be purchased through Itunes Australia. This has only just started as I have previously purchased songs from Itunes with no problems. The prices of the tracks are now listed as being $0.99 (presume US) compared with what it used to be as $1.69 Australian. Can anyone help out with suggestions of how this can be fixed. Do I simply have to adjust a setting somewhere??
Problem has been sorted.
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HT1386 I am unable to sync and move iTunes purchases to my devices wirelessly...
Hello, so I am unable to sync and move iTunes purchases to my devices wirelessly. I accidentally ended all the apple processes on windows 8 Task Manager, is there any way to reverse this. I uninstalled iTunes then re installed it and it still will not work. I really hate myself for doing this... Anyways, if anyone can help I would greatly appreciate it.
Thank-you so much!
K-D.Have you looked here:
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing -
Unable to sync to the iTunes using PC
why my iPad unable to sync to the iTunes using PC where an error message shows "iTunes could not connect to the iPad because an invalid response was received from the device."
iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
iTunes for Windows: Device Sync Tests
http://support.apple.com/kb/HT4235
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
http://support.apple.com/kb/ts4062
Cheers, Tom
Did you get an error message number? See this similar post.
https://discussions.apple.com/message/24102115#24102115 -
Unless I repair my hard drive every other day I am unable to delete songs from iTunes or email messages from Postbox. I've only had an iMac for a few weeks, is this normal?
Back up all data.
This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it, but you do need to follow the instructions below.
Step 1
If you have more than one user, and the one in question is not an administrator, then go to Step 2.
Triple-click anywhere in the following line on this page to select it:
{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR..; sudo chown -R $UID:staff ~ $_; sudo chmod -R u+rwX ~ $_; chmod -R -N ~ $_; } 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window by pressing command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
You'll be prompted for your login password. Nothing will be displayed when you type it. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command may take a few minutes to run, or perhaps longer if you have literally millions of files in your home folder. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.
Step 2 (optional)
Take this step only if you have trouble with Step 1, if it frightens you, or if it doesn't solve the problem.
Start up in Recovery mode. When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open.
In the Terminal window, type this:
res
Press the tab key. The partial command you typed will automatically be completed to this:
resetpassword
Press return. A Reset Password dialog will open. You’re not going to reset a password.
In the dialog, select the startup volume ("Macintosh HD," unless you gave it a different name) if it's not already selected.
Select your username from the menu labeled Select the user account if it's not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
▹ Restart
from the menu bar.
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