I am unable to unlock additional loops and sounds in 10.0.2 running Maverick

I've tried every solution here and all filters are off. I still get the Message that I need to purchase the content when I click on the greyed out loops, then upon signing in, that I've already purchased the loops and sounds and should download them from my purchase list...but there is nothing there.
SoCal is still the only drum kit selectable and many loops and sounds are greyed out. Help please...

When I try that method I get this message "To restore a purchase for this app, you must be signed in with the Apple ID that was used to purchase the app." Then after clicking OK I get "No purchases to restore".
I have had the same ID for all 9 years I've owned Macs so I have no other ID that was used to purchase anything. Also this seems to conflict with the message I get when I try to purchase the loops and sounds that I have in fact already purchased them. I am using the same ID (my only one) in all instances. It seems either I have not purchased with this ID and should be able to buy them now, OR I have already purchased them with this ID and should be able to restore them, but I'm being allowed neither option. I have tried restarting several times as I've been trying to sort this out for several days now.
This is on a new Macbook Air.
Thanks

Similar Messages

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