I am unable to update Firefox

I am being notified there is an update available, but when I say OK, the update does not download. It gets hung up saying that it is connecting... So I went to the Firefox site and downloaded the update. (Firefox 3.6.12.dmg) Now when I click on the file it says: Warning: The following disk images failed to mount—Image: Firefox 3.6.12.dmg—Reason: not recognized. If I click OK, nothing happens.
I am on an iMac running 10.4.11.
What's up?

You can try http://thexlab.com/faqs/resetlaunchservices.html
If the file is corrupted then you need to download another copy and make sure that anti-virus software isn't corrupting the downloaded file.

Similar Messages

I'm unable to update Firefox. operation can't be completed because you don't have permission to access some of the items. I own the computer, why would I not have permission? This has happened other times and I don't know what it means.

I just wanted to update firefox and it won't let me. I drag the icon into applications, then a window ask me if I want to replace older version. I click yes and the window mentioned above appears. I purchased this computer new, I'm the only owner. Why would I not give myself permission to do something on my own computer.

If you get an error message that you do not have sufficient permissions or have problems with updating then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

Please help. Error message on desktop iMac reads: "Unable to update Firefox. Please see your administrator."

Hi. My last update was March 27, 2015. Just last month. I keep getting error messages that say Firefox cannot update. I've read this makes it a security issue if it won't allow Firefox to update. Please assist. Thanks.

If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox application and save the disk image file to the desktop
*Firefox 37.0.2: https://www.mozilla.org/en-US/firefox/all/
*Trash the current Firefox application (open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re)install
*Install the new version that you have downloaded
*https://support.mozilla.org/kb/Installing+Firefox+on+Mac
Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install or update Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox

Unable to Update Firefox

Software Update Failed
The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again.
Nothing else regarding Firefox, Mozilla etc running, so downloaded the new Beta version 4 & same messages again...
Software Update
Welcome to the Software Update
There were problems checking for, downloading, or installing this update. Firefox could not be updated because:
The Update could not be installed (patch apply failed)
You can update Firefox manually by visiting this link and downloading the latest version:
http://www.firefox.com
-Done that but still get the 2 error messages above...
So trying again 13th time, Firefox Setup 3.6.12.exe English British
''(email removed - c)''

Tried both of the suggestions above -- not applicable.
I'm running Windows 7 on a Sony Vaio laptop and running Firefox version 3.6.13
Nothing seems to work.
I could turn off the check for updates, but that seems to be an illogical solution to the problem. I'm hoping someone else has a better solution.
Thanks
Troubleshooting information shows the following:
Application Basics
Name
Firefox
Version
3.6.12
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Java Console
6.0.17
true
{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
Java Console
6.0.19
true
{CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA}
Java Console
6.0.20
true
{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
Java Console
6.0.21
true
{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
Password Bank
5.9.2.5745.3.5
false
[email protected]
Microsoft .NET Framework Assistant
1.2.1
true
{20a82645-c095-46ed-80e3-08825760534b}
RealPlayer Browser Record Plugin
1.1.4
false
{ABDE892B-13A8-4d1b-88E6-365A6E755758}
Conduit Engine
3.2.1.3
true
[email protected]
TV Bar 1.4 Community Toolbar
3.2.1.3
true
{6169170a-f4d7-44a1-881f-f7ff71c52670}
Java Console
6.0.22
true
{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
Norton IPS
2.0
true
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Norton Toolbar
5.1
true
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.history_expire_days_min
1
browser.link.open_newwindow
2
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://en-US.start3.mozilla.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official
browser.startup.homepage_override.mstone
rv:1.9.2.12
browser.zoom.full
false
extensions.lastAppVersion
3.6.12
font.minimum-size.x-western
16
font.size.fixed.x-western
14
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729; .NET4.0C)
network.cookie.lifetimePolicy
2
network.cookie.prefsMigrated
true
network.protocol-handler.warn-external.dnupdate
false
places.last_vacuum
1289383575
print.print_printer
hp deskjet 990c
print.printer_HP_Deskjet_450.print_bgcolor
false
print.printer_HP_Deskjet_450.print_bgimages
false
print.printer_HP_Deskjet_450.print_command
print.printer_HP_Deskjet_450.print_downloadfonts
true
print.printer_HP_Deskjet_450.print_edge_bottom
0
print.printer_HP_Deskjet_450.print_edge_left
0
print.printer_HP_Deskjet_450.print_edge_right
0
print.printer_HP_Deskjet_450.print_edge_top
0
print.printer_HP_Deskjet_450.print_evenpages
true
print.printer_HP_Deskjet_450.print_footercenter
print.printer_HP_Deskjet_450.print_footerleft
&PT
print.printer_HP_Deskjet_450.print_footerright
&D
print.printer_HP_Deskjet_450.print_headercenter
print.printer_HP_Deskjet_450.print_headerleft
&T
print.printer_HP_Deskjet_450.print_headerright
&U
print.printer_HP_Deskjet_450.print_in_color
true
print.printer_HP_Deskjet_450.print_margin_bottom
0.5
print.printer_HP_Deskjet_450.print_margin_left
0.5
print.printer_HP_Deskjet_450.print_margin_right
0.5
print.printer_HP_Deskjet_450.print_margin_top
0.5
print.printer_HP_Deskjet_450.print_oddpages
true
print.printer_HP_Deskjet_450.print_orientation
0
print.printer_HP_Deskjet_450.print_pagedelay
500
print.printer_HP_Deskjet_450.print_paper_data
1
print.printer_HP_Deskjet_450.print_paper_height
11.00
print.printer_HP_Deskjet_450.print_paper_size_type
0
print.printer_HP_Deskjet_450.print_paper_size_unit
0
print.printer_HP_Deskjet_450.print_paper_width
8.50
print.printer_HP_Deskjet_450.print_reversed
false
print.printer_HP_Deskjet_450.print_scaling
0.80
print.printer_HP_Deskjet_450.print_shrink_to_fit
false
print.printer_HP_Deskjet_450.print_to_file
false
print.printer_HP_Deskjet_450.print_unwriteable_margin_bottom
0
print.printer_HP_Deskjet_450.print_unwriteable_margin_left
0
print.printer_HP_Deskjet_450.print_unwriteable_margin_right
0
print.printer_HP_Deskjet_450.print_unwriteable_margin_top
0
print.printer_HP_LaserJet_1100_(MS).print_bgcolor
false
print.printer_HP_LaserJet_1100_(MS).print_bgimages
false
print.printer_HP_LaserJet_1100_(MS).print_command
print.printer_HP_LaserJet_1100_(MS).print_downloadfonts
false
print.printer_HP_LaserJet_1100_(MS).print_edge_bottom
0
print.printer_HP_LaserJet_1100_(MS).print_edge_left
0
print.printer_HP_LaserJet_1100_(MS).print_edge_right
0
print.printer_HP_LaserJet_1100_(MS).print_edge_top
0
print.printer_HP_LaserJet_1100_(MS).print_evenpages
true
print.printer_HP_LaserJet_1100_(MS).print_footercenter
print.printer_HP_LaserJet_1100_(MS).print_footerleft
&PT
print.printer_HP_LaserJet_1100_(MS).print_footerright
&D
print.printer_HP_LaserJet_1100_(MS).print_headercenter
print.printer_HP_LaserJet_1100_(MS).print_headerleft
&T
print.printer_HP_LaserJet_1100_(MS).print_headerright
&U
print.printer_HP_LaserJet_1100_(MS).print_in_color
true
print.printer_HP_LaserJet_1100_(MS).print_margin_bottom
0.5
print.printer_HP_LaserJet_1100_(MS).print_margin_left
0.5
print.printer_HP_LaserJet_1100_(MS).print_margin_right
0.5
print.printer_HP_LaserJet_1100_(MS).print_margin_top
0.5
print.printer_HP_LaserJet_1100_(MS).print_oddpages
true
print.printer_HP_LaserJet_1100_(MS).print_orientation
0
print.printer_HP_LaserJet_1100_(MS).print_pagedelay
500
print.printer_HP_LaserJet_1100_(MS).print_paper_data
1
print.printer_HP_LaserJet_1100_(MS).print_paper_height
11.00
print.printer_HP_LaserJet_1100_(MS).print_paper_size
33753090
print.printer_HP_LaserJet_1100_(MS).print_paper_size_type
0
print.printer_HP_LaserJet_1100_(MS).print_paper_size_unit
0
print.printer_HP_LaserJet_1100_(MS).print_paper_width
8.50
print.printer_HP_LaserJet_1100_(MS).print_printer
HP LaserJet 1100 (MS)
print.printer_HP_LaserJet_1100_(MS).print_reversed
false
print.printer_HP_LaserJet_1100_(MS).print_scaling
0.50
print.printer_HP_LaserJet_1100_(MS).print_shrink_to_fit
false
print.printer_HP_LaserJet_1100_(MS).print_to_file
false
print.printer_HP_LaserJet_1100_(MS).print_unwriteable_margin_bottom
0
print.printer_HP_LaserJet_1100_(MS).print_unwriteable_margin_left
0
print.printer_HP_LaserJet_1100_(MS).print_unwriteable_margin_right
0
print.printer_HP_LaserJet_1100_(MS).print_unwriteable_margin_top
0
print.printer_HP_LaserJet_1100_(MS)_(Copy_1).print_bgcolor
false
print.printer_HP_LaserJet_1100_(MS)_(Copy_1).print_bgimages
false
print.printer_HP_LaserJet_1100_(MS)_(Copy_1).print_command
print.printer_HP_LaserJet_1100_(MS)_(Copy_1).print_downloadfonts
false
(truncated due to 10,000 character limitation

I'm unable to update Firefox

I'm using Mac OS 10.6.8. I have problems updating to the latest version of Firefox. There's an error message which says that the system administrator has disabled it. When I update Firefox manually by going to the website, I get the same error message when I drag the Firefox icon to the Applications Folder after downloading. Do I need to make any changes to the system settings?
Is there a need for me to delete the old version of Firefox from the Applications Folder before manually downloading the latest version?
While using the old version of Firefox, I encounter intermittent web pages with missing text. What is the issue here?

If you get an error message that you do not have sufficient permissions or have problems with updating then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

Unable to update Firefox on Mac OS X 10.5.8 due to insufficient priveledges, but I'm not sure what that means?

Hello,
I went to upgrade my version of Firefox and was able to download the newer version, but when I went to install it, the system asked if I wanted to replace the old with the new (the only option given), and when I said 'yes' the system popped up with "you are unable to do this because you have insufficient privileges." Not sure what that means. I have been able to download other things just fine.

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
*Firefox 10.0.x: http://www.mozilla.org/en-US/firefox/all.html
*Trash the current Firefox application to do a clean (re-)install
*Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox

I have been unable to update Firefox 12 using a dialup connection. I have tried repeatedly.

I am using a dial up connection. I have tried several times to update to FF 12. most connections are 24 at best usually at night. The last download showed Firefox scanning for viruses. I have been unable to locate the downloads anywhere. Very often the download just disappears before finishing. I have tried 4 times.This connection is at a weekend home where the computer is used infrequently. Down loads are difficult at all times due to the very slow connection.

Before upgrading to FF 12, you might look at all the other horror stories on here associated with the upgrading to 12 and all the people still trying to get it to work. That's doesn't mean it won't work on your computer but there could be a high probability, especially if you have a lot of processes running and plugins installed.
See other problems on this forum and then decide. People have been returning back to older versions (11) or going to Beta 13. Due to the size of the initial download (exe file), you can put it on a flash drive from a friend's computer and then run it on yours. FF 9.0.1 is 14 Meg alone. not sure about other versions.
Just FYI, - look before you leap.

Why is my ZTE Open unable to update Firefox OS?

Everytime i hit button check for update there is an error message 'problem to download update'.

Just as an update for everyone, this is a known bug that has been reported to ZTE and they will be working on a fix. Thanks and I'm sorry for the inconvenience.

Am unable to update latest firefox...have mac OS X 10.5.8, 1GHz PowerPC G4 Processor, 512 MB SDRAM...why can't I update?

I am unable to update firefox 4...have mac OS X10.5.8, 1 GHz PowerPC G4, 512 MB SDRAM...why can't I update?

Firefox 3.6.x is the last available from Mozilla for PPC Macs. <br />
http://www.mozilla.com/en-US/firefox/all-older.html
For older Macs that aren't supported in Firefox 4+ versions, try TenFourFox for PowerPC's running Mac 10.4.11 & 10.5.8 . <br />
http://www.floodgap.com/software/tenfourfox/<br />
http://tenfourfox.blogspot.com/ <br />
https://code.google.com/p/tenfourfox/wiki/PluginsNoLongerSupported

Unable to reset firefox.

Hi
My PC is on Win9 and firefox. Reformatted 2 months ago.
Unable to save some webpages for the past couple of days, I did the usual "reset firefox" when I have these kinds of problems. But this time it would not reset. I get the msg:
"Well, this is embarrassing.
Firefox is having trouble recovering your windows and tabs. This is usually caused by a recently opened web page.
You can try:
Removing one or more tabs that you think may be causing the problem
Starting an entirely new browsing session"
No webpage was open at this time. Also unable to update firefox.
Please help.
Thanks

I will be glad to help, but I am not one of the big guys. Someday, maybe.
If you ask a question, and don't understand the answer, ask them to
explain better.
Happy Computing.

I restarted my Firefox this morning and it automatically updated to version 9.0.1. Since that update, I am unable to open Firefox - it is giving no response.

I restarted my Firefox this morning and it automatically updated to version 9.0.1. Since that update, I am unable to open Firefox. When I try to open it (and this is on a Mac), it does not respond and freezes with a white screen, the tab says "connecting...," and there are no bookmarks or anything showing on the browser. It does not respond at all - I cannot even click into the navigation to change any of the preferences. Please, someone help! Not having Firefox is killing me!

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.org/kb/Server+not+found
*https://support.mozilla.org/kb/Firewalls

After updates i am unable to open firefox and have to reset comp to earlier date, my comp is new please help?

i get a prompt to update firefox and i do then when i try to start firefox i am unable to. i have back-up my computer to previous date and the uninstall and re-install firefox to find the same prompt for updates from firefox and i cant ignore it so it is always there.

It's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?
Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in [http://support.mozilla.com/en-US/kb/Safe+Mode safe mode] (don't forget to select ''Disable all add-ons'' when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See [http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes this article] for information about troubleshooting extensions and themes and [https://support.mozilla.com/en-US/kb/Troubleshooting+plugins this one] for plugins.
If you need support for one of your add-ons, you'll have to contact its author.
If the problem does not disappear when all add-ons are disabled, please tell me, so we can work from there. Please have no fear of following my instructions to the line, as all can be easily undone.

I'm unable to access my yahoo email account using updated firefox browser, i keep getting error page when I use the mail link on yahoo pages

Since updating Firefox browser, i am unable to gain access to my yahoo email account. I can access the email with Interent Explorer with no trouble. Whenever I click on a mail link on the yahoo sites to check my mail, I get rerouted to an error page ..... "Sorry, we can't find "ca.mg4.mail.yahoo.com/dc/launch?.gx=1". Please check the spelling of the web address." is what is said at top of page whenever I click on any mail links.

This is how I fixed it on my new iPhone 5S. Using the standard yahoo setting on my phone.
You will have to access "managing your app passwords" on your account profile for yahoo. Generate password for your app. For example: "My iPhone 5S'
Go to your Iphone and set up your yahoo mail account on your phone the normal way and you have to use the generated password. instead of the yahoo account password.
source:
http://virtualizeme.net/iphone-5-yahoo-mail-server-unavailable-fix/
I hope this helps,
cheers

After updating firefox today to 6.0, firefox is unable to load multiple tabs at the same time. When I try, firefox refuses to load any pages, and instead is stuck trying to connect to each page.

After I updated firefox to 6.0 today firefox has developed a problem loading multiple tabs. When I try to load 10+ tabs, either at the same time or by opening each tab separately, each tab is stuck trying to connect to the desired page. This continues if I close all the tabs and try to load a single page, the single page is unable to get pass connecting. In order to load a new page when this situation arises I must close down firefox and start again, and the program has no history of the previous session.

Other solutions
* https://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_other-solutions
Do a MALWARE check with these Malware Scanning programs. You need to scan with all programs because each program detects different malware. Make sure that you UPDATE each program to get the latest version of their databases before doing a scan.
* Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php
* SuperAntispyware - http://www.superantispyware.com/
* Windows Defender Home Page -
http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
* Spybot Search & Destroy - http://www.safer-networking.org/en/index.html
* Ad-Aware Free - http://www.lavasoft.com/products/ad_aware_free.php
There are also specialized forums for Malware Removal such as those listed below, where you might be able to get more help:
* Bleeping Computer Forums - http://www.bleepingcomputer.com/forums/
* Spyware Warrior Forums - http://www.spywarewarrior.com/index.php
* SWI Forums - http://www.spywareinfoforum.com/
Check and tell if its working.

I have a MacBook and I am unable to successfully update Firefox. I click "Update Firefox" and it's starts updating but never completes the process. I sometimes leave it for hours and it's still updating! Please help!

Question
I have a MacBook and I am unable to successfully update Firefox. I click "Update Firefox" and it's starts updating but never completes the process. I sometimes leave it for hours and it's still updating! It's almost as if something is blocking it ffrom completing the process. Please help

Next time an app update gets stuck try a reset. Press and hold both the home and power buttons for10-15 seconds till the Apple logo appears. Then release both buttons. Wait till your iPad starts on it's own. Try now. Also YouTube is still available. If you can't find it the the app store go to the bottom of the app store page and tap purchased. All your deleted apps will be listed and you can reinstall YouTube from there.

I am unable to update Firefox

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