I am unable to update my credit card is there a way to have my account reset

Yes there is!
Despite its flashy features and not being a standard beige box, Apple's iPad is a computer just like a laptop or desktop. And, just like laptops and desktops, sometimes iPad apps freeze, and the iPad gets stuck along with them. To fix this, you need to reset the iPad.
Begin by pressing the hold and home buttons at the same time. The hold button is the one on the top right corner of the iPad. The home button is the round one at the bottom center of the iPad's front
Continue to hold these buttons until one of two things happen: either the screen will flash and go dark, or a red slider will appear at the top of the screen
If the slider appears, you can slide it to the right to turn off the iPad (or tap the cancel button if you change your mind)
When the iPad's screen goes dark, the iPad is off
Restart the iPad by holding down the Hold button until the Apple icon appears. Let go of the buttons and the iPad reset will be complete.
Resetting the iPad shouldn't normally cause you to lose and data or settings.
These instructions apply to the following iPad

Similar Messages

HT1918 I have been unable to update my credit card information in the payment information section... Help!!

I'm trying to update my credit card information and it doesn't allow me to do this - it says to contact iTunes support but I don't know why...

We are fellow users here on these forums, we won't know why either.
You can contact iTunes Support via this link and ask them for help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT1918 I'm not able to update a credit card information in the billing area of my account, why?

I'm trying for quite some time to update my credit card information and I'm not able. I keep getting a contact itunes support msg. The only way for me to be able to fund my account is thru gift cards. Why?

Click here and request assistance.
(87068)

FIX: Unable to update/change credit card for iCloud Storage

You may get an email from Apple that says that they are having a problem processing your credit card for iCloud Storage. The email then goes on to give you three instructions to fix this by tapping on SETTINGS -> iCLOUD then tapping on "Account" and then following on-screen instructions.
If (like me) you see that your card is OK but you are still getting the email and you cannot edit the payment details, this is what you do.
Turn off Family Sharing.
Once this is done, you will then see that the old card details are really what is trying to be used, and you can then update your payment option. This is not known about in front line support and it was only a high ranking tech support person in iTunes support who mentioned this in passing as a possible cure. Share it please as failing to get your payment option correct can result in losing your iCloud Storage Plan and placing you back at basic free levels.

The following may help: Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support

How can I update my credit card details when I no longer have the credit card I have currently logged with Apple?

The system asks for my card security code but I no longer have it. (It's been months since I made an iTunes purchase and my card has changed)

When are you being asked for the old card's details - and do you get the 'none' option on the payment details screen so that you can remove the old card, and then enter the new card's details from scratch ?
Changing payment details : Change or remove your payment information from your iTunes Store account (Apple ID).

HT204152 I am unable to update my App store Updations. the reason being billing problem asking to update payment method.many times i updated my credit card details but refusing from the system .how can i update my app store updations like Face book etc.

I am unable to update my App store Updations. the reason being billing problem asking to update payment method.Many a times i updated my credit card details but refusing from the system .how can i update my app store updations like Face book etc....Using ! phone 6plus .IOS8.3

What do you mean by 'refusing from the system', if you are getting an error message then what does it say ?
For a credit card to have a chance of being accepted it needs to be registered to the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you and your iTunes account are. If it is and if you are getting a 'declined' message then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes Support (these are user-to-user forums) and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If when trying to download you are getting a message about a 'problem with a previous purchase' then that implies that iTunes wasn't able to collect the money for your last purchase. If that is the case then you won't be able to download anything else (including app updates) until you've paid off what you owe : Pay an unpaid balance in the iTunes Store - Apple Support
If you aren't getting the 'problem with a previous purchase' message then try logging into your account (not when trying to download something) and see if you get the 'none' option so that you can remove the card's details and be able to download updates to your apps : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support

HT1918 When I update my credit card information it says unable to many credit cards being used

I been trying to update my credit card information but it says unable to many credit cards being used

iTunes Store: My credit card's security code or zip code does not match my bank's records - http://support.apple.com/kb/TS1646 see also tips in https://discussions.apple.com/thread/4245338
Long thread on security code error with some things that worked for some people - https://discussions.apple.com/thread/2045791
when i enter my security code for my credit card it says its invalid - https://discussions.apple.com/thread/3798384

HT2204 Althrough I have updated my credit card information, but still unable to use the apple ID.

Althrough I have updated my credit card information, but still unable to use the apple ID.

If you are making use of a "subscription" desktop application the subscription has to be "active" (paid up).
Once your updated info is processed you'll be able to use the subscription application.
As Bernd wrote - Adobe Reader is free (download, install, use).
Be well...

I have updated my credit card information for adobe pro subscription service, but I am still unable to open any of my PDF files. Isn't being able to open PDF files a free service??

My credit card expired and I was asked to update my credit card info which I have done. Now they say I have to wait 24-48 hours to be able to access the pro features again. First, I should have just bought a brand new subscription which I am able to use immediately like when I first bought it, and secondly, isn't opening a PDF file a free service as long as you have the program installed??

If you are making use of a "subscription" desktop application the subscription has to be "active" (paid up).
Once your updated info is processed you'll be able to use the subscription application.
As Bernd wrote - Adobe Reader is free (download, install, use).
Be well...

I am unable to change my credit card number, because my profile shows United States therefore it does not accept the phone area code, and zip number, because I live in Switzerland. Please inform me how to do it. Many thanks.

I am unable to change my credit card number because my apple profile shows me as a resident of the United States, although I live in Switzerland. Consequently I cannot edit my area code, zip number, State info, etc. Please advise me how to do it. Many thanks.

Hello Luis,
To update your billing information, you would need to change your iTunes Store country to be able to enter the information for Switzerland. I found an article with the steps to update this:
Change your iTunes Store country
Sign in to the account for the iTunes Store region you'd like to use. Tap Settings > iTunes & App Stores > Apple ID: > View Apple ID > Country/Region.
Follow the onscreen process to change your region, agree to the terms and conditions for the region if necessary, and then change your billing information.
You can find the full article here:
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.

I am unable to change the credit card billing information, is there a solution?

I am unable to change the credit card billing info for our Creative Cloud Membership.
I do not get an error, nor do I get a confirmation.
I need to get this changed.
Please help.
David Boring
[email protected]
770-648-2599

Spooky6243 has the solution for CC updates (it worked for me, anyway!): log in to the Apple Store on your web browser (http://http://store.apple.com/us) and then update your account inof there...credit card updates will appear on the iTunes application after making changes thru the website...I wonder why Apple never tells us this in the first place? Probably because it should work thru either application...good luck everyone!
P.S. - And make sure your iTunes app is closed before you make changes on the website (this may help you Geordon).

HT203905 When family organizer updates payment credit card, members of family still only see old card on file. Payment declines with no other options!

When I wish to update an app or purchase an app on my iPhone, i get the message that Verification is required. next I am presented with entering the 4 digit security code for a credit card whose complete number is greyed out except last four digits. I can see itnis the old expired creit card. My Famiiy Organizer/husband has since updated that credit card, but I have no ability to sync up to the new credit card number. Shouldn't my family organizer payment updates immediately trickle down to the members of the family? I am locked out of purchases (even mere app updating), because I have no control over changing my own payment methods. I'm not asking to have my own separate card on file (as many support discussions reveal); I am simply trying to sync up to my family organizers payment method. It didn't automaitcally update member devices. I tried to update my own payment in SETTINGS, but its all greyed out since I am not the family Organizer. Talk about going in circles! I have 50 apps that I cannot update. Help!

You can create an App store account without a credit card, however that won't help you with updating your previous purchases. Apps are DRM protected, and tied to the account that was used to originally purchase them. There is no way to overcome this DRM protection or transfer them to another account(Itunes support can if you contact them). If you want to create an App store account without a credit card, follow the directions here, but bear in mind the DRM protection mentioned. If you use this account to download free apps, you will have to use this same account for all future updates:
http://support.apple.com/kb/ht2534

Trying to update my credit card for Creative Cloud account but chat support is always repeating the same thing?

I'm just trying to update my credit card info for my Creative Cloud account, it's been 6 times I've contacted chat support.
Every time they repeat the same questions & answers over & over.
"What's the name on the card?"
-I give it to them.
"It will take 4 to 5 hours to update."
-I wait a day, same problem, then contact them again, same question & same answer. They don't give me a reason or any indication why my card didn't get charged.
I re-phrase my questions, always same answer:
"Your payment details are updated, your account will be activated in 4-5 hours."
Are they robots?
Is there actually somebody on the end of the chat, is it possible to talk to a supervisor or someone that could help me give you money so my account doesn't expire?

Well, today my tools are going to be deactivated because my account is expiring.
Still no solution or feedback on the status of the issue relating to the fact that my valid credit card is stuck in a processing limbo in their payment system.
The biggest lesson learned is that subscription software & cloud based services are too risky for a professional production pipeline.
Imagine if I had employees and a huge deadline this week, I would have to explain to my clients that the reason I can't deliver is because Adobe can't process my credit card for whatever reason, and they deactivated my tools.
Now, I probably won't be able to work today but at least this situation as forced me to re-evaluate how I'm going to build my new workflows and those of my clients.
I was actually planning to convert my video production pipeline to Adobe Premiere but now, it's guaranteed I'm staying with Final Cut.
Same thing for my photo retouching & motion workflows, I'm stripping out every Adobe Cloud tool from it.

I am trying to buy an app. I had to update my credit card info. It won't take the update and the screen is frozen - I cannot go back into the app store.

I am trying to buy an app on my Iphone5. I needed to update my credit card info. It wont take the updated info and the screen is now frozen. I cannot go back into the app store

It's a network issue, not an account balance issue. Troubleshoot your network or just restart your iPod and/or router, try connecting to the Store a bit later, or try the download in iTunes on your computer and then sync the purchase to your device.

No option to update my Credit Card Info

I just received an email stating an action is required as my credit card is about to expire and my skype number subscription will be cancelled.
Question: How can I update my credit card details? I see no option to update this info and am only prompted to a new payment method without the option to add or edit the new credit card details.
Pleasse help me with this as I don't want to cancel my subscription.
Thank you,
Kelly

Hi, Kelly_K19, and welcome to the Community,
Skype does not provide a facility to change individual facets of a payment method such as a CVV code, validity dates, and so on. Skype will consider your updated credit card as a new payment method. So, proceed to add your credit card as if it is a new payment method, and then delete the old payment method. The Skype Number subscription is tied to your expiring credit card; you will not lose the number as it is saved for you for 90 days following the expiration date, providing you time to reinstate the subscription. Therefre, it is not a problem if the subscription expires. I know this sounds convoluted, however it does work -- I just did this myself a few weeks ago -- the day my subscription expired, I renewed using a new payment method.
https://support.skype.com/en/faq/FA10486/how-do-i-update-my-credit-card-details
Regards,
Elaine
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I am unable to update my credit card is there a way to have my account reset

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