I am unable to update my DVD PRO 4

I purchased DVD Pro with the Final Cut Studio Package. For some reason I am unable to update some of the programs. My computer keeps giving me an error message that states that I do not have that product on my computer. PLease Help!

Thank you for your Advice. I made sure that all of my Final cut Pro programs are in the Applications folder with their original names. I was able to udate every program except for DVD Pro 4.0.0
Please help
Randy

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Unable to update on macbook pro. Error message: An error occurred. The request timed out. (102)

I am unable to update on MacBook Pro. Error message" An error has occured. The request timed out. (102)

Try a different DNS server ..
Quit the App Store.
Open System Preferences > Network > Advanced > DNS
Click + and type:
208.67.222.222
Click + again and do the same.
208.67.220.220
Click Ok.
Relaunch the App Store and try updating your software.

I have two issues. 1) unable to update Acrobat XI Pro and 2) unable to register product

First issue: I have for the second time installed Acrobat xi pro and then click on "check for updates" from the help menu. And it shows that an update is available. But when I update it I am given the following error message:
Error 1328. Error applying patch to file C:\Config.Msi\PT669B.tmp. It has probably been updated by other means, and can no longer be modified by this patch. For more information contact your patch vendor."
When I click on "details" I am sent to adobe's "update error" page. Which states the following for error 1328: Error applying patch to [filename]. It's likely that something else updated the file, and the patch can't modify it. For more information, contact your patch vendor.
I have tried uninstalling program and re-installing program but still get same error message from my attempt at updating. So I am not sure if program is update or not. And I do not know who my "patch vendor" is.
Second issue: Unable to register product with Adobe. Because the option to do so from the "help" menu which lists "product registration" is greyed/dimmed out. Therefore not giving me the ability to register this product. Please let me know what is causing this problem.

I am not sure, but will suggest some things to try. On the activate issue, it may be that your system already thinks it is activated and so you might try the deactivate and check. If that works, I would suggest you then uninstall, run http://labs.adobe.com/downloads/acrobatcleaner.html, remove anything left of the Acrobat folder, reboot, and reinstall. Hopefully you can open Acrobat and activate. Then do the updates from the Help menu.

Unable to update my mac software

Hi,
I am unable to update my macbook pro software. It says restart required. After restarting nothing happens and the system still shows one update pending.
Please help me on the same.
Thanks,

Use the Apple Menu > Software Update to install updates, not using downloads from Apple's site as thats for special cases.
If your still having issues, then run through this list of fixes
..Step by Step to fix your Mac
Why is my computer slow?
Diagnosing network issues
https://discussions.apple.com/community/notebooks/macbook_pro?view=documents#/?p er_page=50

After the last Yosemite update on my MacBook pro I turned the FileVault on, now my Mac is freezing all the time and encrypting the drive looks like going to last forever and I am unable to use my MacBook pro what must I do???!!!

after the last Yosemite update on my MacBook pro I turned the FileVault on, now my Mac is freezing all the time and encrypting the drive looks like going to last forever and I am unable to use my MacBook pro what must I do???!!!

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB ' com.adobe.AAM.Updater-1.0 com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.adobe.SwitchBoard com.apple.aelwriter com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.citrixonline.GoToMeeting.G2MUpdate com.google.keystone.agent com.google.keystone.daemon 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$3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\$[0-9]+\$\$.+\$/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 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' /^ *$/d;s/^ */ /;' ' s/^.+ |\(.+$$//g;p ' '/\.(appex|pluginkit)\/Contents\/Info\.plist$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR/d;s/^.+: //p;' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' pluginkit scutil dtrace profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil lsof test osascript\ -e );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name 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-k Message CSeq 'n Cause: -' " );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors App\ extensions Lockfiles Memory\ pressure SMC Shutdowns );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};A'$((7+i))'() { v=` eval sudo "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};';done;A9(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2 7 8;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;B1&&D73 19 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 54 12 56;D23 5 14 12 14;D22 6 36 13 15;D22 20 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D82 35 49 61 51;D82 11 17 17 20;for i in 0 1;do D82 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A8 18 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 26 50 64;B7 16;C3 52;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D73 21 0 32 19;D73 10 42 32 40;D82 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 21 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D83 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 10 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 21 48 49 49;B3 4 22 57;A1 21 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A9;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
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8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Dears, i have purchased a new macbook pro with lion os, then after a while for a notification to update the iPhoto app, and when i tried to update it said that unable to update, then i uninstalled it, then i tried to install it but it said these apps co

dears, i have purchased a new macbook pro with lion os, then after a while for a notification to update the iPhoto app, and when i tried to update it said that unable to update, then i uninstalled it, then i tried to install it but it said these apps connot be installed on this computer!!!!!
what should i do
this problem started to annoy me, as am not able to edit any photo.
pls help ASAP

Thanks a lot i followed the instructions for safe mode (i found out that i was pressing the C button after restarting) i did whats written there but the repair couldn't be performed so in addition i needed to re-formate the HD so i erased the volume and then repaired the disk--> quite disk utilities --> start the installation from the installation DVD.
Thanks really appreciating your help

HT1338 is the garageband, iPhoto,iMovie update free, as I have purchase mac book pro last december, I am unable to update it says "To update this application, sign in to the account you used to purchase it

is the garageband, iPhoto,iMovie update free, as I have purchase mac book pro last december, I am unable to update it from app store. When I try to do so it says "To update this application, sign in to the account you used to purchase it"
I have apple ID but after signing into that account too, it does't allow to update. None of the updates for these application are show in software update of late, but it flashes in the dock where app store is . Kindly suggest.

Should be the account you registered your mac with, and/or the account you used during the setup assistant.

I am unable to insert a DVD/CD on my MacBook Pro

I Am unable to insert a DVD/CD into my MacBook Pro. How do I overcome this?

Are you certain that there is nothing inside such as a mini DVD? Does the DVD drive appear dead? You may have to have it examined at an Apple store genius bar.
Ciao.

Unable to update my iTunes macbook pro os 10.9.5

Unable to update iTunes and Safari on my Macbook pro OS 10.9.5

Download and run AdwareMedic: http://www.adwaremedic.com/
That should take care of it.

Unable to update or repair acrobat x pro. error code 1401

Unable to update or repair acrobat x pro. Error code 1401 and I am the admin on this PC.

Hi wasanga305 ,
Thank you for posting on the forums, kindly try the steps listed in the article Error 1402 | Error 1406 | Acrobat, Reader
Thanks,
Vikrantt Singh

Unable in install all updates and Office pro 2007

I am unable in install all updates and Office pro 2007 (KB2553089,2553090,2584063,2553074,2559530). I am no very techincal but I do know some. I also tried to repair Office and INstall the cd and It would not take it. This all occured about
1 or 2 months ago and i have been living with it but it seems to be causing other problems. My operating sustem is XP. Please Help..

Well, I know this thread is old but since I ran into issues with office 2007 updates recentlly, I thought this is best thread to post to.
Update for Microsoft Office 2007 suites (KB2767849)
Installation date: ‎2/‎20/‎2014 12:05 PM
Installation status: Failed
Error details: Code 80070663
Security Update for Microsoft Office 2007 suites (KB2817641)
Installation date: ‎2/‎20/‎2014 12:00 PM
Installation status: Failed
Error details: Code 80070663
Update type: Important
Security Update for Microsoft Office 2007 suites (KB2817641)
Installation date: ‎2/‎20/‎2014 12:00 PM
Installation status: Failed
Error details: Code 80070663
Update type: Important
Security Update for Microsoft Office 2007 suites (KB2760585)
Installation date: ‎2/‎20/‎2014 12:00 PM
Installation status: Failed
Error details: Code 80070663
Update type: Important
Update for Microsoft Office 2007 suites (KB2767849)
Installation date: ‎2/‎20/‎2014 12:00 PM
Installation status: Failed
Error details: Code 80070663
Update type: Important
Security Update for Microsoft Office 2007 suites (KB2760411)
Installation date: ‎2/‎20/‎2014 12:00 PM
Installation status: Failed
Error details: Code 80070663
Update type: Important
I ignored this for sometime but today I lost my patience and decided to fix this nagging problem. The update prevented me from using the shutdown option as then it would download the updates and then fail over and over again.
None of the steps helped however they set me on a path. I uninstalled all unwanted programs but that was not what fixed the issue. I noticed other than Office 2007 I also had installed Word viewer 2007 , Excel viewer, Powerpoint viewer. I uninstalled these
voila!! Windows update said I don't need these updates on which the install was failing, I checked for updates again and the above updates never appeared in the list of updates found.
I thought I will put this out there just incase someone else runs into similar situation as me. Good Luck.

Using an early 2011 15 inch macbook pro to watch a rented dvd. the screen displayed a skipping over damaged section message, then the dvd froze. first unable to eject the dvd, now it can't be inserted. Hardware prblm? reset the superdrive?

I was viewing a rented dvd when a "skipping damaged area" message was shown and then the dvd froze. At first I was unable to eject the dvd with the eject botton though the superdrive made "ejecting" noises, and followed the cue "finder using dvd" and ejected it. Now the drive will not accept any dvds. Does this sound like a hardaware problem, or is it possible that some sort of "reset" needs to take place?

Before wasting your time heading to your local Apple Store, try resetting your SMC. It doesn't work all the time, but sometimes it's just the thing to save you time.

Unable to install updates for Acrobat Pro 9.0 and MS Office 2008

This is a followup post to a nagging problem last fall that prevented successful installation of product version updates for Acrobat Pro 9.0 and Microsoft Office 2008 running under OS X v10.6.5. Days of fruitless, circular pursuit of solutions from both Adobe and Microsoft tech support provided no recognition of the problem…let alone an answer.
Fortunately, a few helpful techs at a nearby Apple Store yielded results. They were initially as perplexed as their counterparts but it gratified to this customer when each recognized the problem was real and was sufficiently motivated to track down a solution.
By process of elimination it was suggested: i) reinstall the original Snow Leopard 10.6.0 upgrade disk; ii) download the v10.6.5 combo update to bring the OS current; and iii) download and install the Acrobat and Office updates. It worked—perfectly—the first time.
The consensus seems to be that a combination of many successive installations of OS and product version updates eventually produced conflicting instructions resulting in stalemate.
Remarkably, it hasn't been necessary (or appealing) to perform a clean install since some point prior to the introduction of OS X. Nor has it since. A 'rollback' to the original Snow Leopard version with one subsequent update to the current OS version appears to have cleared out a nest of remnant conflicting instructions. Kudos to Apple's tech support and Occam's Razor.

Hello,
You can download the Acrobat 9 updates manually by following link:
http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows
However, PDF Maker plugin would not be enable in Outlook, as Acrobat 9 is not support with Office 2013.
Please refer to following compatibility chart:
Compatible web browsers and PDFMaker applications
You need to have Acrobat 11 to get PDF maker plugin in Office 2013.
Regards,
Anoop

Unable to update Premiere Pro CC. [was: normie]

I need help i have trying to updated my Premiere Pro CC first the last 4 days not having much luck.
Can anyone tell me what i can do please

HI Norman,
Kindly provide the below mentioned details so that we can assist you appropriately.
OS version:
Screenshot of the message:
Meanwhile, try : Troubleshoot update issues | CS5, CS5.5, CS6
Thanks,
Atul Saini

MY airbook version is 10.5.8 , unable to update higher version .pl advise for maven or itunes latest version

pl advise for maven or itunes latest version,unable to update higher version

The OS 10.6 Snow Leopard install DVD is available for $19.99 from the Apple Store:
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
and in the UK:
http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard
When you have installed it, run Software Update to download and install the latest updates for Snow Leopard to bring it up to 10.6.8, or download the combo update from here:
http://support.apple.com/kb/DL1399
Check via Software Update whether any further updates are required, particularly to iTunes.
You should now see the App Store icon in iTunes, and you now need to set up your account:
http://support.apple.com/kb/HT4479
You can now upgrade to Mavericks OS 10.9 for free IF you have one of the following Macs, with not less than 2GB of RAM, and at least 8GB of available space on your hard drive:
iMac (Mid-2007 or later)
MacBook (13-inch Aluminum, Late 2008), (13-inch, Early 2009 or later)
MacBook Pro (13-inch, Mid-2009 or later), (15-inch, Mid/Late 2007 or later), (17-inch, Late 2007 or later)
MacBook Air (Late 2008 or later)
Mac Mini (Early 2009 or later)
Mac Pro (Early 2008 or later)
Xserve (Early 2009)
If you cannot run Mavericks you can purchase the code to use to download Lion from the App Store (Lion requires an Intel-based Mac with a Core 2 Duo, i3, i5, i7 or Xeon processor and 2GB of RAM, running the latest version of Snow Leopard):
http://store.apple.com/us/product/D6106Z/A/os-x-lion
or Mountain Lion:
http://store.apple.com/us/product/D6377Z/A/os-x-mountain-lion

I am unable to update my DVD PRO 4

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