I am unable to update my iPad or iPhone.

I am unable to update my iPad or iPhone. Message keeps popping up that paypal is not supported on this device. Please update your account information. I have updated my account and it continues to give me the same message. Please help

So remove PayPal from your iTunes payment info and replace with "None"

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I am unable to update either iTunes or iPhone or iPad or ipad2. After timing out I am instructed to check network setting and ensure connection is active. Connection is ok, all other downloads work ok as does iTunes and sync. Any suggestions?

I am unable to update software for iTunes, iPhone, iPad, or iPad 2. Installation times out and recommends I check network settings and the connection is active. It is There are no problems with other downloads/installs. iTunes, sync and devices work fine otherwise. Any suggestions?

Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than Network connectivity tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

HT1386 Unable to update older ipad (model MB292LL) to ios 6 - when checking for update msg says ios 5.1.1 and is already up to date.

Unable to update older ipad (model MB292LL) to ios 6 - when checking for update msg says ios 5.1.1 and is already up to date.

That is correct.
You have an original iPad.
iOS 5.1.1 is the end of the line - that is the latest iOS that model can use.

I am unable to update my ipad mini to the new IOS8,

Please could someone help, what can i do. i am unable to update my ipad mini to the new IOS8

Lacking any specific information, I'll just give you general information for backing up your data and resetting your iPad to its factory default condition, which isn't a bad idea for anyone, no matter what they are doing or what problems they may have - or not have. The first links are for backups and their information. Do an iTunes backup, as it's more complete. Then the last link is for using your iTunes program to do the factory default reset.
Choosing an iOS Backup Method (Should I Use iTunes or iCloud to back up ...)https://support.apple.com/kb/HT5262
Back up and Restore your iOS Device with iCloud or iTunes
http://support.apple.com/kb/ht1766
iTunes: About iOS Backups
http://support.apple.com/kb/ht4946
Create and Delete iPhone, iPad and iPod Touch Backups in iTunes
http://support.apple.com/kb/ht4946
iOS: Troubleshooting Encrypted Backups
http://support.apple.com/kb/TS5162
Use iTunes to Restore your iOS Device to Factory Settings
http://support.apple.com/kb/ht1414

I am unable to update my ipad to ios 5

I am unable to update my ipad to ios5 & 6.....my ipad doesnt even show where to update....help please?

Follow the instructions under "Update your device using iTunes" here: http://support.apple.com/kb/HT4623. (Wireless updating isn't possible unless you are running iOS 5 or higher so you'll have to do this with iTunes.) Also, iOS 5 is no longer available; you'll have to update to iOS 6.0.1 at this point.) Be sure to back up you iPad before updating.

HT6162 I am unable to update my iPad 4 to IOS 7.1 the application is updating half way and stopping

Am unable to update my iPad to IOS 7.1 .

Make sure your iPad is located close to your wifi router so you have an excellect wifi/internet connection.
Are you getting an error message?
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
If you can’t update or restore your iOS device
http://support.apple.com/kb/ht1808
 Cheers, Tom

Since updating my iPad and iPhone to the new software iOS6, my wifi has not been working properly I'm either getting a very week signal or the signal is dropping completely,

Since updating my iPad and iPhone to the new software iOS6, my wifi has not been working properly I'm either getting a very week signal or the signal is dropping completely. Has anyone noticed this?

iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting
http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet
http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
Try This - Renew IP Address:
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

I am unable to update apps on my iPhone 4. I tried rebooting but still I get an error message which says "unable to update"

I am unable to update apps on my iPhone 4. I tried rebooting but still I get an error message which says "unable to update"

I really didnt want to restore unless i had absolutely other option.
as per usual, apple wont help unless i buy an apple care plan. helpful much.

Unable to update latest version of iphone thru wi-fi and itunes, solutions?

unable to update latest version of iphone thru wi-fi and itunes, solutions

Is your iTunes version updated, if not then update it from here ?
What error do you get when trying to update your iPhone ?

My mac is updated with 10.5.1 but wont update my ipad or iphone?

my mac is updated with the latest software but it wont update my ipad or iphone??

Updated with 10.5.1 but wont update my ipad or iphone?
You need to be running 10.5.8.
combo update
http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update
see system requirements near the bottom of the page.
http://www.apple.com/ipad/specs/

I am unable to update my iPad.

Unable to update iPad.

Yes i was about to mention this, if you have a notification by the system prefrences, then yu are are eligible to update, if not, than you can't update

Unable to update my Ipad 2 from version 7.1

I have not been able to update from IOS 7.1, I originally tried to do it using WIFI, (also have Ipad mini this did it no problem). Last week I received IOS 8.1 for loading (bearing in mind that I have tried unsuccessfully to load everything in between). So I decided to try to do it via ITunes, after checking that I have the most recent ITunes loaded, I proceeded to follow the instructions.
When I connected the ipad to my PC, It prompted me to upload the newer version, so I just clicked on this. and the bar at the top of the screen said that it would take 8 hours (even though we have a reasonably fast broadband system). So I left it going, Needless to say it did not work.
I have tried all of the following on both my desktop which runs on windows 8.1, and also my laptop which runs on windows vista
I have read various responses within the community area and have tried the following
1. Removed ITunes and reinstalled
2. Found the old backup file (in users/appdata/roaming/applecomputer/mobilesync/backup)on the computer and removed this from this area (both pc's state that this Ipad has not been backed up onto this computer, if that's the case, why is the backup file in place?
3. Gone into store and made sure that the PC is authorised and re-entered this info.
4. Transferred purchased apps to my iTunes library
5. Shut down and rebooted both Ipad and PC
6. Removed screen saver on computers and ipads, so that it does not cause the process to stall
We have no problem in carrying out a backup to icloud
Rather than try to run the full upload again I have just been trying to carry out a backup to PC, but despite doing each of the above at a different time, I have still not been able to succeed.
The only thing that I have not yet done, and I am seriously considering is to reset my ipad. But even if I do, surely it will still try to do a backup to the computer, prior to it loading IOS 8.1

If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
 Cheers, Tom

I am unable to update my Ipad on my PC, network connection timed out

Every time I try to update my IPad on my Laptop with Windows Vista, I get a message stating there was a problem downloading the software because the network connection timed out?

Try temporarily turning off all your firewall and antivirus software until the download has completed.

Unable to update my Ipad to 6.1.3

Hi. I have been trying to update my Ipad from 6.1.2 to 6.1.3 but unsuccessfully so far. Every time there a message telling me it is "unavailable at the moment."
Any suggestions appreciated. Thanx.

What version of iOS are you currently running?
If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1.3. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.
 Cheers, Tom

HT4972 Unable to update my ipad 1 from 4.3.1 to 5.1.1

I have checked out a few links, but it doesn't show me how to update it to ISO 5.
iTune would only upgrade to the lastest version.
don't know where to go anymore
Please help.

If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 7.0.4. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
You can no longer update to iOS 6.x, or down grade the iOS.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and antivirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.
How to Upgrade to iOS 7
The iOS 7.0 update requires around 2.5 GB of storage space, so if your iPad is almost full, you may need to clear up some space. You can check your available space in Settings -> General -> Usage.
There are two ways to upgrade to iOS 7: You can use your Wi-Fi connection, or you can connect your iPad to your PC and update through iTunes. We'll go over each method.
To upgrade using Wi-Fi:
Note: If your iPad's battery is under 50%, you will want to plug it into your charger while performing the update.
Go into the iPad's Settings.
Locate and tap "General" from the menu on the left.
The second option from the top is "Software Update". Tap this to move into the update settings.
Tap "Download and Install". This will start the upgrade, which will take several minutes and will reboot your iPad during the process. If the Download and Install button is grayed out, trying clearing up some space. The space required by the update is mostly temporary, so you should gain most of it back after iOS 7 is installed.
Once the update is installed, you may have to run through the initial steps of setting up your iPad again. This is to account for new features and settings.
To upgrade using iTunes:
First, connect your iPad to your PC or Mac using the cable provided when you purchased your device. This will allow iTunes to communicate with your iPad.
You will also need the latest version of iTunes. Don't worry, you will be prompted to download the latest version when you launch iTunes. Once it installs, you may be asked to setup iCloud by logging into your iTunes account. If you have a Mac, you may be prompted on whether or not you want to enable the Find my Mac feature.
Now you are ready to begin the process:
If you upgraded iTunes earlier, go ahead and launch it. (For many, it will launch automatically when you plug in your iPad.)
Once iTunes is launched, it should automatically detect that a new version of the operating system exists and prompt you to upgrade to it. Choose Cancel. Before updating, you will want to manually sync your iPad to make sure everything is up to date.
After canceling the dialog box, iTunes should automatically sync with your iPad.
If iTunes doesn't automatically sync, you can manually do it by selecting your iPad within iTunes, clicking on the File menu and choosing Sync iPad from the list.
After your iPad has been synced to iTunes, select your iPad within iTunes. You can find it on the left side menu under Devices.
From the iPad screen, click on the Update button.
After verifying that you want to update your iPad, the process will begin. It takes a few minutes to update the operating system during which time your iPad may reboot a few times.
After updating, you may be asked a few questions when your device finally boots back up. This is to account for new settings and features.
 Cheers, Tom

I am unable to update my iPad or iPhone.

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