I am unable to update software or backup my devices. Apple techs unable to resolve the issue after hours of phone support over the course of several months.

I am unable to update software, transfer purchases, sync, or backup any of my 3 devices. I have tried using iTunes on other computers, uninstalling iTunes with tech support walking me through, using a different user on my computer, deleting photos off of my devices, using an ethernet cable instead of connecting with wifi, uninstalling my antivirus software and firewall, and had my laptop examined by several techs who all determined there was nothing wrong with the laptop that explains what has been going on. I am also unable to view or download purchases on iTunes. Clicking the Itunes store results in a blank white screen. I get various error messages, including -9886. Apple techs and now the engineers have been unable to resolve the issues thus far, even after several hours of phone support over the course of several months (about 5 hours this month alone). I have done everything they've suggested, even when they've suggested I do something over again, and I'm becoming frustrated. I would greatly appreciate any advice you can offer. Thank you in advance for your time.

Hi there
Sorry for hijacking your thread as put by Dahveed. However I have resolved my issue so I thought I'll share it with the rest of you.
I checked for the error 3194 in youtube and I found some good videos that tell you how to resolve the problem. The issue I was facing was the actually (I know because I have resolved it now) the communication between my computer and apple server which can be fixed as following (if you are using windows):
There is file in following directory:
C:\Windows/system32/drivers/etc/hosts
The file normally has no extension and it is in file format. You need to open it and make sure that every line that has apple server id starts with "#". In my case one of the line started directly with the ip address and then gs.apple.com.
Perform your restore/update after that and hopefully it should be resolved (mine did).
Cheers

Similar Messages

All devices unable to update software or download new

4 iPads (1 & 2), 1 iPod touch and 1 iPhone
All were upgraded (well, except iPad 1) to iOS 6.1.2

ok, it wasn't formed as a question, but I was asking:
Is AppleStore/iTunes store operating normally
If so, why are ALL of my devices unable to update software.. (assume this needs more information)
This started 3 days ago now, and I thought "if AppleStore is down, this will be newsworthy" but I didn't see anything on the news.. so I posted here.
So are there any diagnostics one could run to check whether this is a fault in my network - due to some particular reason.. specifically with the AppleStore?
One user (my daughter) was able to download and watch episodes on her AppleTV.. my son tried using GPRS to update his device but experienced the same "block".. Several devices are trying to update software in the house.
I've reset the network (router to ISP) but all my other activities are running normally, including on these devices.
Google Earth is refreshing maps, (in fact, Apple Maps is refreshing maps).. so seemingly everything is normal.. until I ask to update a program or download one.

Unable to update software or upload pics from SD card-how do I remove files from startup disk? Please help!

Unable to update software or upload pics from SD card-how do I remove files from startup disk? Please help!

Hello Smile_333
The article below will assist with finding things and help increase the hard drive space for your computer. The best way is to have an external hard drive to copy things to if you do not want to delete and loose things.
OS X Mountain Lion: Increase disk space
http://support.apple.com/kb/PH10677
Thanks for using Apple Support Communities.
Regards,
-Norm G.

Unable to update software on mac

I am unable to update software of my phone xperia z 1 on mac.

One post its more than enough, do you have a firewall or antivirus that might be blocking bridge? I have the Xperia Z1 and Z and they connect fine
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Unable to update, when executed table gets lock and Execution does not stop even for an hour.

Following is my Query, which unables to update. When Executed, table gets lock and Execution does not stop even for an hour.
update Employees
set Status = 'Close'
where statusid IN (select statusid
from MyView
where DownloadedDate ='2014-07-27 00:00:00.000'
here Employee contains 3,00,000 of records and Subquery return 1,50,000 Empid
i tried in various ways but not able to solve, statusid column have no index on, i tried using cursor but it does not work.
plz let me know how to solve this Issue, Its very Important to get solve as all my further work depends on Updation
, THANKS IN ADVANCE.

See also your other thread with the same question:
http://social.msdn.microsoft.com/Forums/en-US/80243625-fc3b-4ee1-bce1-4adcdbc16c14/unable-to-update-when-executed-table-gets-lock-execution-does-not-stop-execution-even-for-an-hour?forum=sqlserversamples
Olaf Helper
[ Blog] [ Xing] [ MVP]

HT1386 I synced (updated) my iphone to itunes and some songs were deleted from my iphone playlist on my phone. On the computer, a circle is next to the song and the title faded out. What the heck is that all about and how do I get my songs back onto my

I synced (updated) my iphone to itunes and some songs were deleted from my iphone playlist on my phone. On the computer, a circle is next to the song and the title faded out. What the heck is that all about and how do I get my songs back onto my phone playlist? Never happened before. My software is up to date?

http://support.apple.com/kb/HT2519

No WIFI after iOS 5.0.1 over-the-air update on original iPad

No WIFI after iOS 5.0.1 over-the-air update on original iPad. I have reset the network settings, power off the iPad, trying static IP and nothing, it's unable to join my wifi network. anybody with the same issue?

Great! Thanks, this works.
I have an old Linksys WRT54G in it I can select WPA Personal and AES as algorithm--it works for me (though maybe just changing to anything works! but I will not try anything different since I have spent already so much time with this problem.) Again, thanks for the solution Juan.

After 11.1 and ios 7 update, cannot log into ipad. says apple ID already in use. no issues prior to updates.

After 11.1 and ios 7 update, cannot log into ipad. says apple ID already in use. no issues prior to updates.tried both primary and backup emails. says both already in use

randers4, thank you for the suggestions.
1) I have contacted Verizon and they are not blocking "premium" or 3rd party text messages.
2) The Apple ID login issue occurs regardless of wi-fi network location, or even if I am not on wi-fi at all. Router settings are irrelevant to this problem.
3) I have already played around extensively with date and time settings. This did not fix any issues.
Any other suggestions? I had another call with Apple support and they are of the opinion that I may need to have the phone totally replaced, which is unacceptable unless it is free of charge.

I am using I Phone 5 and i am unable to catch the 3G signal on my phone but at the same time my colleague using another i phone 5 can easily catch 3G signal. We are using sim of same operator. If i go out of my office i can catch 3G coverage easily.

I am using I Phone 5 and i am unable to catch the 3G signal on my phone but at the same time my colleague using another i phone 5 can easily catch 3G signal. We are using sim of same operator. If i go out of my office i can catch 3G coverage easily.I am tired of surfing on edge network. I have tried many tricks from changing the mode to airplane mode and then again back to normal mode.

Hey Suvit Sharma,
I would go through the troubleshooting suggestions in this article:
iPhone: Troubleshooting a cellular data connection
http://support.apple.com/kb/TS3780
You're already on the right track with toggling airplane mode, but there are several other steps you can take to resolve the issue.
Best,
Delgadoh

Hi all new here, am just learning and when i activate the dodge or burn symbol i click over the area to be worked and my Mac freezes. only in the elements software. if i go out of elements i cannot get back in and have to force a software close, any sugg

Hi all new here, am just learning and when i activate the dodge or burn symbol i click over the area to be worked and my Mac freezes. only in the elements software. if i go out of elements i cannot get back in and have to force a software close, any suggestions and please help

Please post Photoshop Elements related queries over at
http://forums.adobe.com/community/photoshop_elements

Unable to update software on iphone 4 and now cannot even turn my phone on

Got most of the way though updating then came up with error 6, but I have tried all options given to rectify and still not working, now my phone will not even turn on.

Hello moronic,
After reviewing your post, I have located an article that can help with device errors. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:
iOS: Not responding or does not turn on
Symptoms
Your iPhone, iPad, or iPod touch may occasionally stop responding to buttons, switches, or touchscreen input and may exhibit one or more of these symptoms:
Does not return to the Home screen after you press the Home button
Does not wake from sleep after you press the Sleep/Wake button
Does not turn on (or power on) when you press any button
Does not start up past Apple logo
Appears frozen or unresponsive
Is unable to "Slide to Unlock" or "Slide to Power Off"
Resolution
If a single application is not responding or stops responding when it opens, you can force it to close.
If the device is unresponsive or if certain controls aren't working as expected, restart your device.
If the device remains unresponsive or does not turn on (or power on), reset your device.
If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
Let it charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
If the above steps do not resolve the issue, contact Apple.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

Brand new BB playbook -Unable to update software

Need help!
I just got my PB today. I have followed all the setup steps until software update. I kept getting "Unable to download software update." I have perfectly fine WIFI connection at home. I even tried put it next to the router.
The current OS version is 1.0.0.1439, and trying to download version 1.0.3.1868
I have retried many times and couldn't do anything other than "Restart", "Retry" and "Turn Off"
This Software Update step should have a skip button instead of trying to update as unless the update is complete you just cant use the device...its quite frustrating.

Raji,
Can you change your router settings from secure mode to OPEN. This will only be a temporary change. Go into your computer settings for Wireless Network, click on Properties and somewhere there you may have a Security Setting such as WPA which can be changed to OPEN. Once set to open, try the download. Try it and report back.

6220c - Unable to update software

Hi.
Above phone on 3 UK network. I wish to update the software version from 3.06 to current 3.23 but am unable to do so.
When I go to check for updates I get 2 options.
1st option is to update via 3 software update, this is unsuccessful as I get an error message stating the wrong username and password. I do not know the username and password.
2nd option is to update via Nokia software update. However this tells me there is no update available!
Has anyone any experience of this?
Many Thanks

It seems that nokia has some problems delivering the update i have a 5610xm and i cant get the laest update which is avaible since 3rd july 2008

Unable to update software 4.3.5 server timed out?

When I attempt to update my iphone with new software update 4.3.5 on itunes, system will attempt to download and after at least an hour it states "There was a problem downloading the software for the iphone. Network connection timed out. Make sure your network settings are correct and network connection is active or try again later". There is no problem with the connection - my internet is clearly connected throughout the process; I have tried again at least 5 or 6 times; I even uninstalled itunes and reinstalled - so no problem with itunes and I know its the latest version. Never had any trouble updating before - any suggestions??

This is asked and answered often.
Disable your firewall/security software and try again.

Unable to update software in Nokia Ovi Suite & Nok...

Hello,
I am using Nokia 5233(same as 5230) mobile phone from past several months. I reside in India. My phone's current Software version is 40.1.003 From phone I checked for new software update & got to know that latest version is 50.1.001 This update is not available as OTA(Over the air) update directly from the phone. So, I decided to update it via PC.
But, both the Nokia Software Updater & Nokia OVI Suite application shows error when I check for new update. I am attaching the screenshots of the errors with my post. Please, help me out on this issue soon.
Attachments:
NSU.jpg ‏30 KB
Ovi.jpg ‏81 KB

Have this softwares worked as they are supposed to before? It might be a temporary issue going on atm. It seems like there are plenty having issues with update services atm.

I am unable to update software or backup my devices. Apple techs unable to resolve the issue after hours of phone support over the course of several months.

Similar Messages

Maybe you are looking for