I am unable to use SiriusCanada.ca online radio (same for IE)

I am a registered customer of Sirius Canada satellite radio and as such am entitled to listen online.
I have registered with them and spoken to them many times.
But I still cannot get connected with the online service. I have tried IE and it does not connect either.
I have uninstalled and re-installed Firefox.
I have restarted without the Add-ons.
I am using Windows 7 which is fully updated.
I am using Firefox 8.01.
I listen to other online radio just fine.

Thanks so much for your response.
Not the shortcuts made to local folders, and SOME of the shortcuts work now.....Yahoo messenger works, Google Earth works, but that is about it. Basically any shortcut that goes to a website "tries" to come up, but only the "frame outline" of the page starts, then you have to end task to get that removed. I have tried making new shortcuts but they do the same thing, which makes me think something is "leftover" from Mozilla Firefox uninstall. I have removed the Installation folder, also searched for the prefetch files, just as the help section recommended. Uninstall was done thru control panel, and I even used a third part uninstall (crap cleaner) to try again...I have checked, and Firefox is no longer listed as the default browser.....IE is.....I would just like to have the IE shortcuts work now...
Thanks again,
Donvon....

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