I am unable too reset my security questions
i go on my profile to reset the questions and it says i have to awnser them before i can?!
U have to ring up apple and tell them your serial number and then they will reset them to something you know
Similar Messages
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i was unable to reset my security questions, and i do not have a rescue email Please i need to reset them to be able to use my apple id again normally
halaalsalhi wrote:
i was unable to reset my security questions, and i do not have a rescue email
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact -
Unable to reset my security questions, and i do not have a rescue ema
i was unable to reset my security questions, and i do not have a rescue email
Please i need to reset them to be able to use my apple id again normallyThe Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
Unable to reset my security questions
hi guys. I was at the mange apple id page and clicked into the password and security tabs. However there's only two security question without the link to reset them?
I couldn't recall what my answer is so i tried a few possibilities and none of them was right. Then it prompted me this message. Any idea how i can reset the questions guys? Thank you so much for your help
Exceeded Maximum Attempts
We apologize, but we were unable to verify your account information with the answers you provided to our security questions.
You have made too many attempts to answer these questions. So, for security reasons, you will not be able to reset password for the next eight hours.
Click here for assistance.You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(90626) -
Unable to reset my security questions because there is no option of rescue email.
I can't reset my secruity questions or get the answers to them becuase there is no option to ruscue email can I get some help?
The reset link only appears if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you aren't getting the link (you won't be able to add a rescue email address until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
HT5312 reset answering security questions
pleas i ned too reset answering security questions
<Email Edited by Host>These are user-to-user forums, you are not talking to Apple here - I've asked the hosts to remove your email address from your post.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
i want to reset my security question and it said check the email , but the email i didnt use for a long time so now it has been deleted so what should i do ?
Hello minhluhoc,
It sounds like you are unable to reset your security questions but do not have access to your rescue email address. According to the following article you will need to contact the iTunes Store support team:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Thank you for using Apple Support Communities.
Take care,
Sterling -
I need to reset my security questions, I have my alternate email address but I am unable to reset my sec questions, please help
Australia ? surely !
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send an email to your rescue email to reset your security questions. i cant find it it is not showen
Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If that option doesn't appear or work, only Apple itself can reset the questions.
(90916) -
HT5312 How to reset my security question(s); I am still not clear on the explanation given
How to reset my security question(s); I am still not clear on the explanation given
I may not be making myself clear on what I have done;
Initially, I went through the steps to answer the security questions; I was only able to answer one, then I reached the maximum amount of attempts for the second question.
I then tried the steps; to the page to click on 'manage my id'; then I signed back in and clicked on the line on the left side of page that reads "password and secuirty"; which then states; "We apologize, but we were unable to verify your account information with the answers you provided to our security questions - You have made too many attempts to answer these questions. So, for security reasons, you will not be able to reset password for the next eight hours".
The thing is, I am not and was not trying to reset my password, only the security questions - for the past 2 - 3 hours I have been trying this.
I have also tried to get phone assistance and I keep getting e-mails that Apple has tried to call - no one has called my number, I have been sitting by the phone for the pastg 3+ hours . . . .
I am not sure what else to do at this point.
Anthony -
Hello,
I'm trying to reset my security questions on my apple account but they (apple) keep sending the reset e-mail to my old iTunes e-mail. I have changed/edited my e-mail in my apple account to my curent e-maul but it still sends the reset to my old e-mail.......Hello AndrewsAFCx,
Thank you for using Apple Support Communities!
If you cannot remember your security questions for your Apple ID, I would recommend these steps outlined in the article named:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
What should I do if I don't remember the answers to my Apple ID security questions?
Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
If you are confident you can't remember them, try one of the following:
If you have three security questions and a rescue email address
sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID password
contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
All the best,
Sterling -
I cant reset the security questions
want to reset the security questions because i forgot them.
Also in instruction on apple's site says that go to manage apple id then type username and password and then go password and security and click reset questions. THIS BUTTON DOES NOT EXIST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
NOW I have a message that says :
We apologize, but we were unable to verify your account information with the answers you provided to our security questions.
You have made too many attempts to answer these questions. So, for security reasons, you will not be able to reset password for the next eight hours.
We can help you reset your security information by sending a message to your rescue email address
I click on the button SEND EMAIL and i dont receive any mail!!!
I'm from Greece and i cant figure out this situtation because i dont know where i should call for support.If you aren't getting the reset link then you don't have a rescue email address on your account, and you won't be able to add one until you can answer your questions - you will have to contact Greece Support (that must also be the country on your account) to get the questions reset.
Contacting Apple about account security : Contact Apple for help with Apple ID account security
Greece
00800 44145417
When they've been reset you can then add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
Or you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID -
I can log into my account with name and password then it asks security questions. I do not know what answers they want. When I reset it sends the prompt to an account that is deleted by last isp.How can I reset questions?
Hello there, srscitech.
The following Knowledge Base article offers up some great steps for what to do if you forgot or do not remember your security questions:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
What should I do if I don't remember the answers to my Apple ID security questions?
If you forgot the answers to your security questions, try answering them at least once to see if you can get them right, even if you're not sure you remember the answers. If you're confident that you can't remember them, try one of the following:
If you have three security questions and a rescue email address, sign in to My Apple ID and select the “Password and Security” tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID password, sign in to My Apple ID and select the “Password and Security” tab to reset your security question.
If you have one security question, but don't remember your Apple ID password, contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
Note: If you forgot your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time, you will not be able to reset your password and will not have access to your account.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
How do I reset my security questions if I can't remember them?
I am trying to log into my account and I forgot my security questions and I am needing to reset them. But how do I do that if I can't even remember them?
Hello there, Charlee00.
The following Knowledge Base article offers up the information you need in regards to your security questions:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
Particularly:
What should I do if I don't remember the answers to my Apple ID security questions?
If you forgot the answers to your security questions, try answering them at least once to see if you can get them right, even if you're not sure you remember the answers. If you're confident that you can't remember them, try one of the following:
If you have three security questions and a rescue email address, sign in to My Apple ID and select the “Password and Security” tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID password, sign in to My Apple ID and select the “Password and Security” tab to reset your security question.
If you have one security question, but don't remember your Apple ID password, contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
Note: If you forgot your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time, you will not be able to reset your password and will not have access to your account.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
How do i reset my security questions if i can't remember my password?
How do i reset my security questions if i can't remember my password?
Hello there, Charlee00.
The following Knowledge Base article offers up the information you need in regards to your security questions:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
Particularly:
What should I do if I don't remember the answers to my Apple ID security questions?
If you forgot the answers to your security questions, try answering them at least once to see if you can get them right, even if you're not sure you remember the answers. If you're confident that you can't remember them, try one of the following:
If you have three security questions and a rescue email address, sign in to My Apple ID and select the “Password and Security” tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID password, sign in to My Apple ID and select the “Password and Security” tab to reset your security question.
If you have one security question, but don't remember your Apple ID password, contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
Note: If you forgot your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time, you will not be able to reset your password and will not have access to your account.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
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