I am unhappy with 1-800-my-apple gave me where can I get customer service?

I bought a Macbook Pro back in May for university, but not from an apple store and just under a month later the deal to get a free Ipod touch with your new mac was introduced. when I called 1-800-my-apple I was extremely unsatisfied with their help. They said the only way to get my ipod was to return my computer and buy it from an apple store. So I tried that but I had also bought iworks and would have to forfeit the $100 I had paid on iworks. So i called 1-800-my-apple again and this time they said to try to get the retailer to honour it. But by this point it was over the return policy and they said they couldn't that apple should. I called 2 more times and instead just got really vague completely unsatisfactory answers. It ****** me off that I had to keep going back and forth when I feel like I had a pretty straight forward and legitimate request. It is kind of late to get the ipod I want so I just want to know where I can voice my frustration and where to go next time I have a problem since 1-800-my-apple was no help.

i agree that apple cust. support is a joke, the people don't know the product at all.
Golly, gee whiz - really?
Then how come Apple consistently gets top ratings in the industry for its support? A sampling from recent years -
http://www.macworld.com/article/133293/2008/05/consumer.html
http://www.macrumors.com/2010/03/11/apple-dominates-consumer-reports-tech-suppor t-ratings/
http://www.tomshardware.com/news/computer-tech-support-quality-ratings,9863.html
http://www.laptopmag.com/mobile-life/tech-support-showdown-2009.aspx
http://news.cnet.com/8301-13579_3-10305640-37.html

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