I am unsuccessful in trying to upgrade Firefox on my MacBook Pro

''locking as a duplicate - https://support.mozilla.com/en-US/questions/843154''
I download the file successfully, however I am not taking the proper steps to install

Problem resolved.

Similar Messages

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    Doc Tzee wrote:
    I'm in the Admin account!  What's MBP? I'm pretty new to Mac.
    MBP = MacBookPro
    Are there other accounts? Is it possible Firefox was installed on one of them?
    Have you run Repair Permissions?

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    Sorry I didn't realize the above was just a subject line.
    I have been trying to download java for my macbook pro, but for some reason the function is not recognizing the internet.  I am on and have checked several times .... I have checked through both safari and firefox but to no avail.  Thanks for any help anyone can give.

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    This is the error message I get saying the internet is not on, but clearly as I can send this message it has to be:
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    I am connected through Wi-fi if that makes a difference.

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    anitaanded1 wrote:
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  • Since upgrading my mid-2010 MacBook Pro from the original Snow Leopard to Yosemite 10.10.2 there have been multiple instances of restart (crash) also slow operation. Any suggestions?

    Since upgrading my mid-2010 MacBook Pro from the original Snow Leopard to Yosemite 10.10.2 there have been multiple instances of restart (crash) also slow operation & pop up message stating web content has failed. Any suggestions?

    Many thanks for your interest, I've downloaded & run the app as suggested, report copies & pasted below.
    Problem description:
    Following upgrade from Snow Leopard to Yosemite 10.10.2 machine is slower & suffers from shut down / reboot and closing web pages due to unexpected error
    EtreCheck version: 2.1.8 (121)
    Report generated 6 February 2015 08:40:29 GMT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
        MacBook Pro - model: MacBookPro6,2
        1 2.4 GHz Intel Core i5 CPU: 2-core
        4 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1067 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1067 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 75
    Video Information: ℹ️
        Intel HD Graphics - VRAM: 288 MB
            Color LCD 1440 x 900
        NVIDIA GeForce GT 330M - VRAM: 256 MB
    System Software: ℹ️
        OS X 10.10.2 (14C109) - Time since boot: 0:13:14
    Disk Information: ℹ️
        Hitachi HTS545032B9SA02 disk0 : (320.07 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Macintosh HD (disk1) / : 318.84 GB (134.68 GB free)
                Core Storage: disk0s2 319.21 GB Online
        MATSHITADVD-R   UJ-898 
    USB Information: ℹ️
        BUFFALO HD-PVU2 500.11 GB
            EFI (disk2s1) <not mounted> : 210 MB
            Time Machine Backups (disk2s2) /Volumes/Time Machine Backups : 499.76 GB (257.33 GB free)
        Apple Internal Memory Card Reader
        Apple Inc. BRCM2070 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Computer, Inc. IR Receiver
        Apple Inc. Built-in iSight
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /System/Library/Extensions
        [not loaded]    jp.co.buffalo.driver.turbousbhdd (1.0.0) [Click for support]
    Launch Agents: ℹ️
        [loaded]    com.hp.help.tocgenerator.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.google.keystone.agent.plist [Click for support]
    User Login Items: ℹ️
        Skype    UNKNOWN  (missing value)
        Safari    Application  (/Applications/Safari.app)
        Dropbox    Application  (/Applications/Dropbox.app)
        Android File Transfer Agent    Application  (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
        ConnectService    Application  (/Library/Application Support/ArcSoft/Connect Service/ConnectService.app)
    Internet Plug-ins: ℹ️
        Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]
        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        Google Earth Web Plug-in: Version: 7.1 [Click for support]
        Silverlight: Version: 4.0.60129.0 [Click for support]
        iPhotoPhotocast: Version: 7.0
    User internet Plug-ins: ℹ️
        CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        Flip4Mac WMV  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 318.84 GB Disk used: 184.16 GB
        Destinations:
            Time Machine Backups [Local]
            Total size: 499.76 GB
            Total number of backups: 184
            Oldest backup: 2010-12-10 15:37:39 +0000
            Last backup: 2015-02-06 02:49:24 +0000
            Size of backup disk: Too small
                Backup size 499.76 GB < (Disk used 184.16 GB X 3)
    Top Processes by CPU: ℹ️
             5%    WindowServer
             1%    ConnectService
             1%    Skype
             0%    systemstatsd
             0%    launchd
    Top Processes by Memory: ℹ️
        193 MB    Skype
        168 MB    mds_stores
        132 MB    com.apple.WebKit.WebContent
        107 MB    Mail
        99 MB    ocspd
    Virtual Memory Information: ℹ️
        889 MB    Free RAM
        1.99 GB    Active RAM
        455 MB    Inactive RAM
        825 MB    Wired RAM
        1.11 GB    Page-ins
        0 B    Page-outs
    Diagnostics Information: ℹ️
        Feb 6, 2015, 08:27:32 AM    /Library/Logs/DiagnosticReports/com.apple.AmbientDisplayAgent_2015-02-06-082732 _[redacted].crash
        Feb 6, 2015, 08:25:19 AM    Self test - passed
        Feb 5, 2015, 04:37:08 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-05-163708_[redacted].crash
        Feb 5, 2015, 10:01:02 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-05-100102_[redacted].crash
        Feb 5, 2015, 12:03:59 AM    /Library/Logs/DiagnosticReports/HP Scan_2015-02-05-000359_[redacted].cpu_resource.diag [Click for details]
        Feb 4, 2015, 11:58:58 PM    /Library/Logs/DiagnosticReports/HP Scan_2015-02-04-235858_[redacted].cpu_resource.diag [Click for details]
        Feb 4, 2015, 11:54:35 PM    /Library/Logs/DiagnosticReports/HP Scan_2015-02-04-235435_[redacted].cpu_resource.diag [Click for details]
        Feb 4, 2015, 11:49:03 PM    /Library/Logs/DiagnosticReports/HP Scan_2015-02-04-234903_[redacted].cpu_resource.diag [Click for details]
        Feb 4, 2015, 09:40:16 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-04-214016_[redacted].crash
        Feb 4, 2015, 09:38:12 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-04-213812_[redacted].crash
        Feb 4, 2015, 09:27:56 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-04-212756_[redacted].crash
        Feb 4, 2015, 09:25:25 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-04-212525_[redacted].crash
        Feb 4, 2015, 09:20:16 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-04-212016_[redacted].crash
        Feb 4, 2015, 09:18:10 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-04-211810_[redacted].crash
        Feb 4, 2015, 09:12:54 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-04-211254_[redacted].crash
        Feb 4, 2015, 08:40:48 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-04-204048_[redacted].crash
        Feb 4, 2015, 08:22:04 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-04-202204_[redacted].crash
        Feb 4, 2015, 12:11:35 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-04-001135_[redacted].crash
        Feb 3, 2015, 09:44:33 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-03-214433_[redacted].crash
        Feb 3, 2015, 05:40:21 PM    /Library/Logs/DiagnosticReports/HP Scan_2015-02-03-174021_[redacted].cpu_resource.diag [Click for details]
        Feb 3, 2015, 09:05:45 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-03-090545_[redacted].crash
        Jan 28, 2015, 06:10:42 PM    /Library/Logs/DiagnosticReports/Kernel_2015-01-28-181042_[redacted].panic [Click for details]
        Jan 21, 2015, 10:51:25 PM    /Library/Logs/DiagnosticReports/Kernel_2015-01-21-225125_[redacted].panic [Click for details]
        Jan 20, 2015, 11:12:47 AM    /Library/Logs/DiagnosticReports/Kernel_2015-01-20-111247_[redacted].panic [Click for details]
        Jan 18, 2015, 09:57:31 AM    /Library/Logs/DiagnosticReports/Kernel_2015-01-18-095731_[redacted].panic [Click for details]
    The only observations are that the backup drive is deemed too small and the quite long list of diagnostic reports dated between  Jan 18, 2015 (which I believe is the day I upgraded to Yosemite) & today the latest Yosemite update was installed on Jan 28, 2015
    Any further assistance will be appreciated

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