I am updating my macbook pro. Is it supposed to be greyed out for more than an hour to install stuff?

I am very new to Mac. I am updating the computer and it downloaded the software just fine. But when i restarted it, it went grey and all i see on the display is a black curser with a white outline. The download took about an hour and the install is taking about that long. It did say that the updates would grey out the screen but it did not say how long. Any help is appriciated..

Welcome to the Apple discussions community!
Whenever any operation on the Mac will take more than a few minutes, Apple developers work hard to make sure you get a progress bar and an estimate of how much longer until done.
Something has gone wrong with your update. You will need to cancel it or power off, Repair your Hard Drive, and try again.
As for how accurate these estimates until completion are ... we'll just leave that for another discussion.

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Guys,
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GO
SET SERVEROUTPUT ON
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If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Have a great day,
Mario

I am updating my macbook pro. Is it supposed to be greyed out for more than an hour to install stuff?

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