I am using BlackBerry z10 whenever I restart my phone gets factory reset... please solve this probl.

As soon as my handset gets restarted it gets factory reset.. this problem is after new Update of OS.

What is your Operating System loaded to your device? From the main screen, swipe down from the top black bezel to Settings > About... what is the OS Version listed there?
How was this device last upgrade, what upgrade process did you perform?
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    2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

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    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
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    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

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