I am VERY disappointed with Verizon FIOS and service

I was a contented Comcast customer for years.  Then FIOS came around with "an offer I couldn't refuse".  Now it turns out I should have.  In the past few months there have been two major problems with On Demand.  First, all the HD programs On Demand disappear for months.  Now, On Demand will not save my place.  If I exit a program/movie or if I pause it and it times out, I have to start from the beginning.  A real pain if I'm an hour into something.  I called and was told they knew about it and it would probably be fixed the next time an update was applies which was "every few months".
What the heck!  No wonder it took so long for the HD to come back.  They only do updates every few months, even if there's a major problem.
Add to this the fact that I have to wait on hold ten to fifteen minutes any time I call for support.  This NEVER happened to me with Comcast.
I really am disappointed.

I agree ... their customer service has gone down the toilet to boot. Have you found an email address for customer service(?) as their live chat to india is useless. I often wonder if they money they save is equal to the customers they lose?? every email & text update i get from them is also in spanish which is like salt to my wounds...

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  • My Iphone4 Home button sometimes work nicely and sometimes it stop working. India Apple care says they cant give me even paid support because i bought phone from Australia. i don't know what to do. i m disappointed with the product and service support

    My Iphone4 Home button sometimes work nicely and sometimes it stop working. India Apple care says they cant give me even paid support because i bought phone from Australia. i don't know what to do. i m disappointed with the product and service support

    When you buy an iPhone in the U.S. it's locked to that country with the carrier you bought it for.
    If you bought the device unlocked in the U.S. it's unlocked, you can use it on any carrier. Even one's outside the country.
    If you want to do a repair on a device you bought in the U.S. and your using it in another country, you must send it back to the U.S. Why? That's where you bought it from.
    AppleCare Protection Plans and AppleCare Limited Warranties are registered to your hardware.
    Your hardware is your iPhone.
    Wherever hardware that was bought then that's the country it was designed to be used in and that's where it was manufactured.
    Apple is very localized - if you call U.S. tech support, you'll speak to somone in your country.
    So, what does all this mean?
    In order to do a repair, you need to send it back to the country you got it from.
    And we're all customers like you. We understand that you're upset, but Apple isn't gonna bend the rules to one individual.
    Policy is policy. Get over it.

  • I am a very long term customer how is now very disappointed with Verizon!

    I am writing in to give one final try at gaining a positive response from Verizon.  I called in to talk to Customer Service today with a request and was really disappointed at getting a NO for a response.   I have a family plan with 4 phones of varying contract/upgrade dates.  Mine…6/10/15. Wife’s…5/29/14.  Mom’s…6/20/13.   Son…4/11/16.  Two of the phones are past their date and thus we can upgrade without additional fees.   I will be disconnecting my mom’s phone as she hasn’t used it since 8/6 and won’t be using it as she is moving into a Memory Care facility for Alzhiemers.   Thus my request was whether there was a way to upgrade my phone and my wifes phone to the iPhone 6 without having to pay an added fee for upgrading mine early.   I asked that they take into account that my mom’s is 16 months past her upgrade date, I am 9 months from mine and we are very very long term customers. Verizon has been our cell phone company ever since we bought cell phones a long time ago.  I was told NO.    I then told the service rep that if I have to wait until 6/10/15, I have no real reason to stay with Verizon as saying no to this request just makes no sense when it is being ask by a customer of such long standing.  I was told NO again.  Even though I am clearly not a customer that hops from one cell phone service provider to another...Verizon told me NO.  Even if it costs a bit more to switch to AT & T (which it may or may not...I don't know)…on 6/11/15 my wife and I will be leaving Verizon and my son can have an individual account.

    You sign a contract promising to a 2 yr service commitment in exchange for a substantial discount on a phone. You are 9 months from completing your commitment. There is no reason for Verizon to grant your request. In fact, they may be contractually obligated to NOT do so depending on their terms for selling the iPhone negotiated with Apple.
    In the past, Verizon has been lenient(by a month or 2 but never 9 months) with approving an early upgrade, but NEVER with an iPhone. The reason for this has been hinted at being because of the contract terms Verizon has with Apple. Verizon is not going to jeopardize their ability to have iPhones on their network to satisfy your demand.
    Currently, there is a limited time offer to upgrade early with Verizon if you are eligible to get a discounted upgrade by 11/15/2014. Unfortunately you fall outside of that window.
    Good luck with the new provider, you will be unlikely to ever get an early upgrade at another provider either.

  • I am very disappointed with Verizon!!

    I have sent 2 e-mails to support through this website and so far i have not had a response yet.
     I bought the thunderbolt when it first came out because i was told it was verizons top of the line phone and have had nothing but problems since. Im sure i dont have to list all of the problems that this phone has. It seems like whenever i start experiencing a problem i come to the internet only to find thousands of people who also have the same problem. I was told that an update was coming to fix alot of issues and supposedly it has came and went and this phone seems worse if that possible. Now my ringtones are are screwy and i never know who his calling by the ringtone anymore.
     A few months ago i called support to ask if i could exchange the phone for one not so plauged with issues, of course they said NO. I left T-Mobile with 2 lines and 2 ETF's and it looks like i will have to leave verizon too since they cant even respond to my complaints. I work hard for my money and im not gonna throw it away on a company who doesnt give a crap!
      Thank god Sprint has excellent coverage in my area!  I am willing to listen to some suggestions on what to do however.

    Have you tried calling 611 from your phone?  I usually get a customer service rep without too much wait by doing it that way, have never emailed them.  Mary

  • Very disappointed with Verizon

    A few days ago my phone got dropped and my screen cracked. I was out of town and called Verizon to see what my options were. I need a phone for work so i ask what can i do to get a phone right away. I was told i could go into a Verizon store and either use my upgrade or pay full retail and make payments for 24 months. Since i was out of town i asked my wife to go to the store and get a replacement for me. I said to just get the same phone.
    She goes to the Verizon store near our house only to find out that she cant get the payment plan there, she has to go to a corp. store. Well there was a waste of 45 minutes while she waited in line. Then she drives another 30 minutes to the Corp store where she waits in line again for 30-45 minutes and tells them what i wanted where they spend another 15-20 minutes trying to up sell phones as she has to repeatedly tell them i want the same phone i had before, evidently they are really pushing the iPhone now. Anyway i was eligible for an upgrade but we were saving that for my wife's phone because it has been malfunctioning more and more lately. So i told my wife to use the payment plan not the upgrade that i was told was an option from the phone conversation i had with customer service.
      Anyway turns out that the payment plan also uses the upgrade AND you still pay full retail for the phone, which we were not told. I contacted costomer service to see if there was something we could do. We still have one phone that doesnt work right. I offered to resign for another 2 years on the phone that has no contract if they allowed us to upgrade my wifes phone but was turned down.
    So know i have 3 choices.
      1. Keep the phone and let my wife keep using a phone that doesnt work right
        2. keep the phone but pay full price for the phone up front (which i dont have)
       3. Return the phone, Pay $250 to get out of my one line still on contract and go to sprint where i can get unlimted data and 2 free iphone 5's.  This would seem like the best deal for us but yet i like the phone i have now and up to this point had been happy with verizon.
    Seems like the best deal for Verizon would be just to let us upgrade my wifes phone. The lose half the retail on the phone but gain $3000 over 2 years on our contract.
    Its your move Verizon. We will be going to the sprint store on Monday night most likely and if nothing is done by then i guess see ya.

    I am in the same situation. My daughter cracked her phone earlier this year back in February. In the mean time she has been using my old HTC Thunderbolt, which of course is old and had a lot of issues. When we heard about the Verizon Edge plan, we thought this was a great solution. So we waited until the plan was available, only to find out that we are not eligible for the Verizon Edge Plan. It would seem that the advertising is deceptive. They state upgrade at any time; they mean anytime as long as you are eligible for an upgrade which basically leaves you in the same situation, nothing is different. My daughter attempted to sign up for the edge plan and was told she had to be eligible for an upgrade. The she was told that she could get a phone and use the payment plan program which means you can purchase a phone at full price and pay over the course of a year. This of course means paying for  a $600/$700 phone over 1 year.  I asked if we could pay for half the phone up front and pay the remaining balance over the course of a year and they said no, any additional payment would be added to account payment for services. The Verizon Edge plan is a scam, it is not what it seems. There really is no flexibility at all, my daughter will have to wait tip August 2014 to purchase a new phone under this plan. I have paid verizon over $200 a month for my familiy's plan for 7 years. This is not customer friendly service; I will be changing carriers as soon as I am eligible, I will not pay so much money for this type of service. T-Mobile is starting to look much better, I hear positive things about their customer service even with their coverage. I don't travel much anyway!   ...........Unhappy Customer!

  • Very disappointed in Verizon Wireless customer service

    I have been a Verizon customer for about 10 years.  The customer service is now the worst it has ever been.  I have an upgrade due and i wish to bill my account.  They say I cannot because my account was past due ONE time in the past six months. Past due for probably around 10 days.  They say this is the reason why.  When I point out to them that this is not their policy they do not care,  they refuse to let me bill it.  Their policy on their own FAQ clearly states:
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    The following requirements are used to determine bill to account eligibility:
    You must have a standard monthly account* for at least six months.
    The maximum amount that can be billed to an account per bill cycle is $400, and the transaction can’t exceed this limit for your current bill cycle.
    Note: The limit includes pending and recent transactions billed to your account by phone, online or in-store during your current bill cycle, For example, if you purchased a $100 item in-store and billed it to your account earlier in your bill cycle, your online bill to account transaction can’t exceed $300.
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    The account can’t have been interrupted for non-payment within the last six months. (IT HAS NOT BEEN)
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    Your account can’t currently have a security deposit. (I DO NOT)
    The phones on your account can’t be interrupted for suspected fraudulent activity. (NOPE)
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    No where does it state what they have told me.  I have a good payment history, I have not been interrupted, I owe no money.  As far as
    I am concerned I qualify just fine but they refuse. 
    At this point its the princible of it, Would I like to upgrade?  Sure!  But I wont, just based on the fact that I should be able to bill
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    My contract is up in November,  I will cancel and i will go to another carrier because basically the customer service and their
    refusal to abide by their policy and correct this has completely turned me off.

    The good payment history, as Ann154 states, means payment on time monthly. Instead of voiding a customer's "good payment history" for a late payment six years ago, for example, they instead limit it to the past six months. And the six months to wait for good payment history to be restored begins on the day the late payment was made. The policy might not suit what you want, but VZW is adhering to the guidelines with every customer. Telephone agents aren't able to change bill to account status, either.

  • Bad experience with Verizon Fios Internet and Customer Service

    I had an extremely bad experience with Verizon Fios Internet service and I will never use Verizon again. 
    In August 2014, I called and installed the Verizon Fios Internet and phone bundle. I asked the customer agent several times if I will be charged anything before the installation of the Internet and phone service. She said, 'No, we will only start charging after the Internet and phone are installed at your apartment'. I went to the store and picked up the router and phone and installed it at home by myself. The router did not work. I called Tech support and they said it will take several days for another available agent to come and look into the issue. I decided to discontinue the service and closed the account that same night.
    At the end of the month, I received a bill of $80 of activation fee for the internet service. Nothing was ever activated, my internet router did not work, and I got charged an activation fee for a service that I did not even start using. From August to December, I called customer service over 10 times and some of them said they will waive it while the others said it's a non-refundable activation fee. One lady said, 'Ma'am, the activation fee starts when you placed the order, the warehouse received it and packed the router in the boxes....' Isn't that ridiculous? If that's the case, please ask all your customer representative to say a clause before new customers open their account: Are you aware that you will be charged a non-refundable activation fee once you open the account regardless of whether or not you use the service or not. 
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    I have completely lost my confidence in Verizon albeit the many good feedback from my friends. 

    Hi crystallau52,
    Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

  • Severely disappointed with Verizon and the Revolution

    More of a rant than anything.  Just severely disappointed with Verizon.  We have been customers for about 16years, have 4 cell phones and the cell based home phone with them.  On this last upgrade, we went with some refurb. Revolutions as Verizon was/is pushing their refurb products.  One phone began acting up after about 3 months, the other at about the 6 month mark.
    Verizon's solution to lock up and several other various software related issues that happen continually is, you guessed it, Hard Factory Reset.  When I complain that is very tough since I have many downloads (some come back after reset, some don't) and all my e-mail accounts from home and work have to be redone all the time, AND each time I do a factory reset, it adds a mirror image of my phone contacts, so each person is listed 4-5 times now.  The good thing I guess is that I now have a hobby in my free time.....sitting around deleting duplicate contacts......
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    You make the appointment. And here it is 9PM and no one has shown. No call. No apologies. Nothing.No complaint department. No Complaint number. NOTHING. You'll probably get rid of this thread because it is taking up too much space. But Verizon, you USE to be a decent company. I sang your praises to everyone and swore by you. But lately, all I do is swear at you. You outsource your calls on the weekend and they screw up their orders and I have been screwed ever since. Sure, things are fine now. But I had to re-work my schedule for you and you sent numerous messages that you were showing. And NOTHING. This is not a way to run a business. This is not a way to treat a customer who pays their bills and has been a long time customer with you. My friend recently asked me about you and I said, oh yeah. Great, never had a problem, works with you.Now I think you've gotten too big for your own good. You can't provide quality service anymore. I've told her to forget about it and stay with someone else. Someone who provides SERVICE and not empty promises.

  • TS1538 Hi technical support Team of  Apple  I am sorry but this time  I am very disappointed with IPhone and  IOS 7.1, actually I have IPhone 5,5S both and I was trying to Restore  my Phone for sell Because I want to by IPhone 64 Gold but unfortunately   

    Hi technical support Team of Apple  I am sorry but this time  I am very disappointed with IPhone and  IOS 7.1, actually I have IPhone 5,5S both and I was trying to Restore  my Phone for sell Because I want to by IPhone 64 Gold but unfortunately    both phone stuck on recovery mode with error 1, and 3
    I got Error 3 on IPhone 5 and error 1 In IPhone 5s , I did lot of try as I can my level best , like Update iTunes, stop all security, change cable even change computer format my laptop and install everything fresh in window   I did try to with Mac of my friend,
    Change Internet connections try with DFU mode, Make DFU file Also with redsnow   everything I did
    Whatever on internet information like go to  cmd and run as administrator  to make change hosts file
    Like ipconfig/flushdns everything  everything  what I can….  but I dint get good results and  good information about this error
    Somebody told me this is hardware problem, I make change my battery and charging connector too.
    I don’t know what to do next.. because  I don’t leave any experiment on my stuck phone..
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    I am in Saudi Arabia so I don’t  have any nearest store of Apple.. even Saudi Is Big Consumer of IPhone
    Its Really Bad its big Loss of Money I can’t afford more , Now will not Buy Any IPhone  in future if I don’t get solution..
    Thank You..

    What the **** is this taht you will not provide any service due to just a bit jailbreak..
    we are not much tecnical person.. and mostly consumer dont have good idea about Jailbreak. make your device  much better secure from hacker and jailbreak please we cant afford much money please give me any solution i ll not do jailbreak again please  

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    I am very disappointed with iTunes.  I have 1200 songs and I can’t play them.  I try to play them and before one song finisha song starts playing. This then results in hearing two songs at the same time.I will like to know if you can fix this. I feel like listening with the iTunesplayer is useless.

    I don't know man I too hope apple will do something this new I-tunes blow my top lost my whole tune!!!

  • Please, the battery of my mac air does not last more than two hours, it's been over 30 days I sent for technical assistance and nothing! I am very disappointed with the mac air, I had a very different expectation of apples products!!

    Please, the battery of my mac air does not last more than two hours, it's been over 30 days I sent for technical assistance and nothing! I am very disappointed with the mac air, I had a very different expectation of apples products!!!

    Maybe the problem is not your MB Air......
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    Make sure bluetooth is turned off if you're not using it.
    Set your screen brightness to 4 bars.
    See what's loading in your login items.  Delete the ones you don't need.
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  • After installing iOS6, my Maps are not working at all, anything i search it says "result not found" even after placing a pin and selecting "Direction to here" i get the same result not found. Very disappointed with the new iOS

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  • Time Capsule and SLOW bandwidth with Verizon FIOS?????

    Ok I have had verizon FIOS and my time capsule for almost 3 years. All running latest firmware updates (which might be the problem with the TC). For the last couple years it has been a blazing fast setup and I have a ps3, imac, macbook pro, apple tv, iphone, ipad, etc all hooked up to my network.
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    Welcome to the discussion area!
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  • I do not what tech. is lacking in iphone 4 that prevents it to be able to support turn by turn navi. I do not see any difference btw 4 and 4s and yet 4S can support turn by turn. very disappointed with apple and i will not purchase iphone5.

    I do not know what tech. s lacking in iphone 4 that prevents it to be able to use turn by turn navi. I do not see any difference between 4 vs 4S and yet 4S is able to support it. I am very disappointed with apple as i was when 4S was released. I will not purchase iphone5 becuase i think its nowhere near what apple calls it "perfect". there are plenty of other phone around. Lumia 920 for example is a much better phone. Just disappointed with apple...

    http://www.apple.com/ios/whats-new/
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  • Totally disappointed with Verizon Services. Need Action!

    I have spent numerous hours on hold for 4 days and was given the runaround by both Technical and Billings Department.  I was charged TWICE for a PPV that I never get a chance to watch.  I ordered the PPV fight of Mayweather Vs Ortiz the day before the showing.  When i tune in to the PPV channel it says that the fight already started and I can no longer order it.  As a big boxing fan, I was very upset and got on the phone right away.  After almost an hour of waiting, I finally got a hold of somebody from the technical department just to be told that she couldn't help me and that I needed to talk to customer service.  I was upset that I waited too long just to be told that the technical department couldn't help me.  When she transferred me to customer service it just gave me a voice prompt that they are now close.  I called the next day (Sept 18) to talk to a customer service (Valerie) and she said not to worry coz there was nothing that was charged on my account.  I wanted to make sure since I will be very upset if after I waited for the show and it would just tell me that "I can no longer order the fight since it has already started." Valerie confirmed with me that there were no charges.
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    Mr. B. 

    I've already posted my account number in my post and therefore you guys should be able to track what my phone number is. What I need is for a supervisor or a manager to take a look into the issue.  I've dealt with 5 agents and none of them really provided a solution.  I am looking forward for someone to professionally looked into this and provide a solution.

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