I am waiting for Adobe reply on open case for change of platform for Photoshop

I am waiting for adobe reply on open case 0210885939. My user # is 114057269.

Try sub-forum http://forums.adobe.com/community/photoshop

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Does Apple have an alternative for adobe flash player I have websites that require it for viewing and they tell me Apple restricts Adobe.

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Hi Ron. Timely question! Try "Hype"
http://tumultco.com/hype/
Hype was just released and can be purchased at the Apple App store. I just got an iphone and resized all my websites will have to be revised. Read about it ...
http://mobile.informationweek.com/10996/show/4713846be58e278050d7a7921c8f68eb/
http://m.minyanville.com/?guid=3948&catid=5
Or go directly to http://tumultco.com/hype/ for tons of info.

I cannot connect to an update for windows for adobe premiere elements 9 ar to change my sign-in. it gives me an error message 400 saying photo shop is unavailable. this makes the second day.

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This is a user to user forum, not Adobe support
Select a topic, then click I STILL NEED HELP to start Premiere Elements Online chat
-http://helpx.adobe.com/contact.html?step=PRE

I can't activate my serial number for adobe indesign cs5 "The serial number is not valid for this product"

I can't activate my serial number for adobe indesign cs5"The serial number is not valid for this product"

Alright- I am working on escalating this to our senior Volume Licensing team to help, but in the meantime, please ensure that you've tried the steps here: Error "The serial number is not valid for this product" | Creative Suite

I would like to cancel my subscription for Adobe ExportPDF Subscription that I have just signed up for as it doesn't seem to work with my system. How do I do this ?many thanks suslucie

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Hi Susan,
I checked using the email you provided, and there's no history of any orders under that email address. (Then, I removed your email address from you post, since this is a public forum and it's best not to broadcast contact information.)
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Just bought Creative Suite 5 for Windows, but I want to install it on a Mac. Can I change the platform for a serial number?

As the title says I want to change the platform for a serial number so I can install it on my Mac. I know from searching on Adobe's help pages that you can request a platform or language swap, but the link they instruct you to use has been under maintenance since october last year? Is there another way around this? Thanks for all your help.

CS5 does not qualify for a platform swap. Adobe allows platform changes for the latest version only, which is CS6. The information regarding that is available thru the foillowing page...
Order product | Platform, language swap
If you just purchased the software then you should be able to return it to whatever third party vendor sold it to you for an exchange for the Mac version.

Hi, I have upgraded from a windows computer to a MAC, how do I change the platform for my CS5, thanks

Hi, I have upgraded from a windows computer to a MAC, how do I change the platform for my CS5, thanks

You don't. Platform swaps only apply to current versions. You need to buy at least the CS6 upgrade and make the switch.
Mylenium

New features for next CC update: open apps, contextual menus, option-click for more info...

I'd like to see the CC app gain a few features that would enable a more efficient workflow right from the app:
1. Ability to open apps from the menu bar. I know we can stuff 'em in our Docks and open them in Spotlight, but being able to interact with our apps would be great. Perhaps each app could have its own gear/triangle, or each icon could be interactive; this would open a contextual menu from which we can open, delete, update, get help, maybe open recent docs....
2. Option-clicking an app icon could pop up more info (e.g., version, last used, etc)
3. Allow us to sort apps either manually or by automatic criteria (recently used, most used, recently updated, etc)
See attached PNG for concepts.Adobe Creative Cloud

https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform for bugs or feature requests is a better place to post

Reply to Open Case inside Secure Zone via Form Instead of Email?

I also asked this on the LinkedIn group - any help appreciated!
I was wondering if anyone has done this? I heard on chat it cannot be done, but I was wondering if anyone has a workaround.
I have set up a CST system behind a secure zone for a client. They are using it for private communication, not support, so I am looking for a way to allow registered users to view their cases created via the CST in the secure zone (got that all set), but then be able to respond to an open case via a form inside the secure zone and have it append to the existing case, instead of via email.
I asked if the Case # could be appended to a URL to pre-fill a form field (mimic the format of the CST email), but I was told no go.
Any ideas? Alternative approaches? The goal is to allow people to correspond solely inside the secure zone if they want for privacy.
Thanks,
Kristen

Hi Liam,
Thanks! Yes - I have that all working inside the admin. What I was trying to do was have website visitors have the ability to reply inside the secure zone after logging in (not the CSR) so that they do not have to use email if they don't want to.
Here was an idea I had, not sure if it would work:
Here is the case list in the secure zone with a "reply" hyperlink: http://www.screencast.com/t/fZjzVLIt
Here is the reply form, with some fields already preloaded through secure zone modules. Would it be possible to build a string using tags for the subject line that would mimic the case subject line in the email so that the form submit would append to the existing case?
Here is the form: http://www.screencast.com/t/sFPObjAiYVJ
Here is the case in the system: http://www.screencast.com/t/KdhjlKuEjh
I don't know if this is specifically possible (can tags render like that?), or if you have any other ideas.
Thanks!

How do i change the platform for elements from windows to Mac?

I Bought photoshop elements a while back for windows. I just bought a Macbook & would like to know how to download to my macbook with the right platform. Thanks in advance.

Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

The latest software updates for Adobe Reader, Acrobat , AI cause PDF import to fail for some documents

Reader version: 11.0.06
Acrobat version: 11.0.10
Illustrator Version 18.1.1
Attached is sample PDF file. Previous versions of the software, and current versions without any updates, open this file just fine.
Shared Files - Acrobat.com
link to screenshots:
Shared Files - Acrobat.com
With update, however, When opening in Reader or Acrobat, we get the following error (this has been reported across multiple machines with the latest update):
"A drawing error occurred"
in AI:
"Can't finish previewing. Could not complete requested operation."
Import problems were not observed with versions:
11.0.0
18.0.0
Is this a known problem Adobe folks are working on?
Thank you
Message was edited by: Max Pastchenko

Max Pastchenko wrote:
the question is what has changed in terms of PDF standard, in just the latest patch, to cause this problem for some of our generated PDFs?
Again, I'm guessing: it is possible that newer versions of Adobe products are more strict to adhere to PDF standards.
I have also tried to open your file using Adobe internal beta versions, and I've received the same errors. Meaning that this behavior is here to stay.
If you think that this is a bug, you can file a bug report at https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

Seething with venom for Adobe's garbage CS4 suite, ignoring of Mac platform

I just purchased a Macbook Pro in November after 15 yrs on
Windows. In all my years, I've never had a fraction of the problems
with Adobe products that I have since I got this Mac. Is Adobe
simply not that INTERESTED in making their products perform well on
the Mac side? I was under the delusion when I crossgraded that Mac
was the preferred platform of designers for good reasons. But since
I spend 100% of my day in some Adobe app or another, I realize that
I am actually LESS efficient (and WAY more angry and frustrated)
because of all the lagginess, bugginess, and unexpected shutdowns.
Does it make more sense to crossgrade BACK to Windows??
Fireworks is so frustratingly buggy that it takes me twice as long
to do anything; Acrobat bombs EVERY TIME I close a file, and
Contribute is a totally unusable piece of garbage now. I have never
been so angry at a software company, and that INCLUDES
Quark!!!!!!

I am 100% with you. Here's a list of problems, many of which should not exist in the first place...
A. Photoshop webshow moved to Bridge, where it simply does not create useable code...this ends a fairly decent webshow that existed INSIDE of photoshop where it BELONGED, and where it actually WORKED.
B. Premiere does NOT export QT HD files. SD yes, HD forget it. This seems to be something Adobe wont pay Apple for, so...Premiere also has NO autodetect of scenes, miniscule amount of transitions and effects (someone devoted an entire post to the difference between the mac and PC versions)and a mind-bogglingly terrible file management system that would ruin everything even if the other problems didnt exist.
C. Encore has the worst most dated DVD templates, takes a lfietime to encode, and then crashes when its time to burn a DVD. iDVD doesnt have this problem on the same computer, mine. Encore just flat out doesnt work.
D. Five minutes ago, I was trying to export out of After Effects. It tells me it prefers that I render out through the Adobe Media Encoder. I have the composition in the render queue, but it tells me I need something in the queue to render. Classic bozoware again. After Effects was one of the programs I trusted the most, but I am starting to worry, and, frankly, the backgrounds, and included visual effects are nothing compared to Combustion and Motion even if the layer controls are more extensive. They added basically nothing since CS3.
What's most infuriating is that I demoed these as CS3 versions, except Premiere, which I mistakenly thought HAD to be as good as Apple's offerings.
Adobe should be flat out embarassed, and had I discovered this earlier, BH would have given me a refund. I think Adobe should give a free upgrade to CS5 for CS4 purchasers. If I could I would take the money I wasted on this software and run straight to FCS, which I will get to eventually.
D. Flash is the only thing Adobe has that's worthwhile, and they're trying hard to wreck Photoshop. They claim flash CS5 will author for iphone, but I seriously doubt anythign they claim. Adobe is run like its manager ran Fremont real estate, into the ground. It's like the entire company was on vacation and they paid the managers to relabel and screw up CS3. Terrible company. You say anything in the forums and its all your fault.
Funny how Ableton Live, Reason, Arkaos, and all the apple products work fine, but Adobe is the one that fails, and yet its my system's fault. All talk no delivery.

Can I set my screen view to zoom out (ie to 90%) permanently, so that after shutdown it remembers the settings for all pages whenever opened (until I change it again) ?

On internet explorer I can set the 'zoom' to 90% and all subsequent internet pages, tabs, windows display at this setting even after shutdown/reboot etc. It is a permanaent setting until I change it. I need this for my eyesight (long-sighted). Can I set this with Firefox?

If you need to adjust the font size on websites then look at:
* Default FullZoom Level - https://addons.mozilla.org/firefox/addon/6965
* NoSquint - https://addons.mozilla.org/firefox/addon/2592

Any have a link for tech/webchat support as they keep changing the link for web chat.?

Basically purchased CS6 full master collection and transferred license to me. All done. However I've opened up Photoshop first time and there was (in the START MENU drop down) the option for Photoshop or Photoshop 64 bit and of course having 64 bit I opted to open that.
Now my AVG is saying this "AVG DETECTION - Threat IDP Trojan Object: ...photoshop 64 bit exe" what the heck is going on?. Am not sure what to do really. This is all registered with Adobe so I have no clue. Help!

Looks like a false positive.

LX800 Series - How To Open Case to Change Hard Drive?

Hi Everyone,
Is there anyone out there that can advise me on the best method for Opening My LX series AIO case , so that I can put a new hard drive in it..
- I have a good image bacup and the Skills to swap the hard drive , I just have no idea on how to open the case.
Sadly , I have searched pretty much everywhere but cannot find a procedure.. and of course its not in the Toshiba manual that I have access to , I am told there are technical manuals but not available to "end users" like me.
I have found instructions for another model on these foroums , but its different as the case is very different , and uses clips.
Would be VERY grateful for any help as I do not want to mess up my case as its only just out of warranty with a "clicking" hard drive that wil not boot.
Thanks in advance..
Solved!
Go to Solution.

Ok , so replaced the hard disk today in my LX800 Series AIO - here is the procedure to open the case - This procedure is quite different from the others (PX Model) I have seen posted at these forums.
1) Lay your AIO flat down on a cloth or blanket.
2) Remove the FIVE main Black screws from the rear Perimeter of the case.
3) Remove the Screw that sits just above the Bar Code label and then remove the DVD/Bluray Drive , by giving it a firm pull.
4) Remove the hidden (Keyboard/Mouse) USB adaptor that sits behind the door at the bottom left had portion of the back of the machine.
5) Once the above USB is removed it reveals a small screw under it - remove this screw.
6) Open the memory access door , there is a small screw revealed - remove this.
7) Remove the Rubber grommet that sits inset into each of the legs.
8) Remove the screws that removing the above grommet reveals.
The back of the case is now held in place by clips around the whole Perimeter. Be very careful and patient and gently pry the two half's of the case apart. I did not have to use a plastic pry tool , as once it go started they just seems to "pop" off one by one, as I worked around. Its not that hard to do if you go easy..
Then you can now see the hard disk , in a silver shield. Quite easy (but a bit fiddly) to replace.
I replaced mine with a direct replacement 1TB hard disk that was a 3.25" but was only 20MM thick , as opposed to the more normal 25mm one. I am not 100% sure that a 25mm one would fit , but I think it may with a bit of fiddling around. But I was very aware of possible heat issues , so went for a direct replacement with the exact same model as Tosh has used.
That's it really , I gave the fan and heat sink a good blow out with Dust off , but after 18 months use they were not to badly clogged..
Please feel free to ask any questions , will gladly help if I can - which is a great deal more than Toshiba were willing to do lol. Will not be buying any of their products in future , as I do expect a modicum of support for basic things like case opening.
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I am waiting for Adobe reply on open case for change of platform for Photoshop

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