I am watching a Creative Live Lightroom Crash Course with Jared Platt and Matt Kloskowski. They mentioned that Lightroom CC was available. I went to your site and clicked on it, but the download was for Lightroom 6. What is going on? I wanted Lightroo

I am watching a Creative Live Lightroom Crash Course with Jared Platt and Matt Kloskowski. They mentioned that Lightroom CC was available. I went to the Adobe site and clicked on it, but the download was for Lightroom 6. What is going on? I wanted Lightroom CC.

Yes, it looks like they've screwed up. Some people have been able to update CC to LR6, some people get half way through the download and it fails, some people (me included don't get any option to upgrade to LR6 in the CC app... It's all very annoying. I tried the help chat, and I got "log out of the CC and try again in 2-3 hours". Well, that was half an hour ago, but I'm not holding my breath for getting LR6 today.

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Can have the download link for Lightroom 4, please? My computer crashed and I reinstalling programs. I bought this in April 2013

Can have the download link for Lightroom 4, serial number please? My computer crashed and I reinstalling programs. I bought this in April 2013
Message was edited by: Geoff Walker
I removed your serial number as it is not the wisest thing to place in public view.

Mac or PC??
PC is here: Adobe - Lightroom : For Windows
Mac is here: Adobe - Lightroom : For Macintosh

I,tried,using,a,trial,version,of,creative,cloud.,I,signed,up,and,started,the,download.,The ,download,was,taking,a,long,time,so,I,decided,to,cancel,it,and,buy,a,year,plan,paying,mont hly.,I,started,downloading,creative,cloud,again,but,the,download,was,inte

I,tried,using,a,trial,version,of,creative,cloud.,I,signed,up,and,started,the,download.,The ,download,was,taking,a,long,time,so,I,decided,to,cancel,it,and,buy,a,year,plan,paying,mont hly.,I,started,downloading,creative,cloud,again,but,the,download,was,interrupted,by,my,dau ghter,by,inserting,a,usb,device,into,the,usb,port.,I,could,not,find,the,download,,I,signed ,into,adobe,and,now,it,tells,me,that,i,have,a,30,day,trial.,My,account,shows,that,I,have,p aid,my,first,monthly,installment,but,i,can,only,use,a,trial,version,,which,says,will,expir e,in,30,days.,What,can,I,do,to,get,the,full,yearly,plan,version???

Jacobm51486856 please see Sign in, activation, or connection errors | CS5.5 and later for information on how to resolve the connection error preventing your membership from being authorized.

I downloaded norton internet security and it says I need firefox 4 to opperate correctly. I went to your site and downloaded lateset version and Norton still doesn't work . How do I get version 4

I downloaded norton internet security and it says I need firefox 4 to opperate correctly. I went to your site and downloaded lateset version and Norton still doesn't work . How do I get version 4 so that my computer and I are protected?

How can I go back to version 3? Thanx.

The sleep/wake function would not show in general to turn it on. I have a Targus case but the function will not work. What's going on?

The sleep/wake function would not show in general to turn it on. I have a Targus case but the function will not work? The place it should be their is. Auto lock, Password lock, and Restrictions

Keirosform wrote:
The sleep/wake function would not show in general to turn it on.
Ther is no "sleep/wake" setting in Settings > General.
Auto lock, Password lock, and Restrictions
Yes, these are the only three settings..
I have a Targus case but the function will not work?
What function? It won't go to sleep?
Press the Power button on top. Does it sleep?

ITunes is telling me to install Quicktime to play my movies, but the download is for Windows 7 and I have 8. What's the solution?

iTunes says I need to install Quicktime. When I clicked on MORE INFO, the Quicktime download is for Windows 7/Vista. I have Windows 8. I can play all movies except Dirty Dancing, altho I can play the extras... Do I need to install Quicktime?

Either you don't have a SIM in the phone, which is required for activation, or you have a phone that was probably hacked to unlock it.
A) Do you have a SIM in the phone?
B) Where EXACTLY did you get the phone?

It's happened twice in the last month- I suddenly can't open my Pages documents unless I get the new version (for $20!) What is going on??!!

Some documents, but not others, that I've created/edited/printed and worked with JUST RECENTLY suddenly won't open UNLESS I get the new version of Pages (for $20!!) I just edited some of these a couple of days ago! I edited one, printed it, etc. Now I need to look at it again and it WON'T open! I "need the new version of Pages??! What if I don't want to suddenly shell out $20 to work with documents I made on the version I already have? And why do SOME documents now look different (in a new style) while others look like they always have, and function normally?

You have 2 versions of Pages on your Mac.
Pages 5.2 is in your Applications folder.
Pages '09/'08 is in your Applications/iWork folder.
You are alternately opening the wrong versions.
Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
Pages 5.2 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
Older versions of Pages 5 can not open files from later versions of Pages 5.
Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
Anything that is saved to iCloud and opened in a newer version of Pages is also converted to Pages 5 files.
All Pages files no matter what version and incompatibility have the same extension .pages.
Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
Apple has removed almost 100 features from Pages 5 and added many bugs:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c 6fa05b6297cd00f8eb9&mforum=iworktipsntrick
Peter

HT1725 I was given a message to update German flash cards by Declan but the downloaded started and will not complete?

I got a message there was an update for Declan German audio flash cards. It started I had to stop, and the application now indicates unable to download application, second time this has happened. I purchased a second tome and do not want to repurchase again.

I deleted problem app from Ipad, downloaded onto computer and then synced device to computer to get back the hung application. Tanks.

TS1702 Numerous new apps (including download of updates on existing apps) is frozen (for several days). I have tried to delete the downloads........however to no avail.........several of the downloads are for previously purchased apps.......please help!!

Numerous new apps and downloads for existing apps have been frozen (after trying to install) for several days now......I have tried to delete or reinstall.....however....to no avail.......please help.....before I try the final solution......5 pounds of C-4.......DAMMIT JANET!!!!!!

So I reinstalled OS X Mavericks and that fixed the problem.
Thanks
Eugene

I've just purchased the photographer's package, but the download for Lr doesn't show in my app list?

I've just purchased the photographer's package, but the download button for Lightroom doesn't show in my app list. How come?
I've checked everything and my computer system should be able to run it perfectly.

From what I can tell you won't be presented with apps Adobe thinks are not compatible with your system but I don't see why that would be true in your case. It is supposed to be possible to download the trial and then convert it to the cloud. Maybe you can try that. Here are the instructions for Photoshop. Hopefully it's similar for Lightroom. The link for Lightroom instructions on this page just goes to the same page.
https://helpx.adobe.com/creative-cloud/kb/convert-cs6-licensed-under-ccm.html#ALFBM
Sorry not to be more help.

I missed the system requirments for lightroom 5, i have vista, do i get a refund or can i download lightroom 4 and ps 4?

i missed the system requirments for lightroom 5, i have vista, do i get a refund or can i download lightroom 4 and ps 4?

You can download LR4 from Adobe but you will need a serial number for V4 as the serial number for V5 will not work.
If you are still on Vista you really should look at upgrading to Windows 8 64bit as you will experience similar problems with other software. Vista was released in Jan 2007 which is 7 years ago, a long time in computer terms and was never very popular. Its current share of the windows OS is around 3% and going down so not much incentive for developing specific software support.

I purchased Lightroom 5 in December 2014. It was my understanding that I would get free upgrades when new versions come out. I attempted to download LR 6 and it said that the download was happening but there was no progress bar showing. I left the down

I purchased Lightroom 5 in December 2014. It was my understanding that I would get free upgrades when new versions come out. I attempted to download LR 6 and it said that the download was happening but there was no progress bar showing. I left the downloading screen open for 3 hours but nothing happened.

Robert,
You can purchase Lightroom 6 as a part of the creative cloud photography package, part of creative cloud, as a stand alone product or as a product upgrade.
If you purchased lightroom 5 as a perpetual product rather than the creative cloud, you would need to purchase an upgrade to Lightroom 6. Udpates are free for stand alone versions, but upgrades need to be purchased.
If you need to purchase an upgrade to a perpetual license that you downloaded or purchased at a store, see this link: Products . Scroll down to lightroom and click "buy". Click on the selectable text by " I want to: "and select "upgrade".
If you are trying to install Lightroom CC 2016 as a part of a creative cloud subscription, you should be able to download and install Lightroom CC 2015 from the Creative Cloud site. Since Lightroom CC is a new product, it will not show as an update in the Adobe Application Manager. Instead, press the install button next to Lightroom in the Application manager. If you don't see "install" by Lightroom in the application manager, please first try signing out and back in: sign in and sign out of the Creative Cloud desktop app
If you still have issues, see option 2 in this link:
Lightroom doesn't launch or quits automatically after splash screen
Regards,
Pattie

I'm getting error messages when I download updates for lightroom and flash for the mac. can't figure out how to trouble shoot.

I'm getting error messages when I download updates for lightroom and flash for the mac. can't figure out how to trouble shoot.

It sounds as if your browser and some of your apps are not color-managed. This is pretty typical. Even IE9 is only partially color-managed.
You can expect color-managed and non-color-managed applications to show you different things with the same images. How different will depend upon how different your monitor color profile is from the image's color profile.
For web publication and most general use, experts usually advise saving images with the sRGB profile. If such images, saved through the Save for Web & Devices function, look different to you than you expect, it may be that your input images have previously been saved in another color space.
You should really try to get your head around color-management by reading more on it. It can seem baffling and it's difficult to understand without some background. A quick web search turns up many overviews. Beware, though, even people writing articles sometimes don't fully understand it.
-Noel

My computer crashed, I don't have the serial number for lightroom 4. Is there any way to retrieve the serial number. I can't remember where I purchased this.

My computer crashed, I don't have the serial number for lightroom 4. Is there any way to retrieve the serial number. I can't remember where I purchased this.

Lfiles37 if the serial number has been registered then it will be available under your account. You can find more details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

Why is the download speed for Creative Cloud updates and initial software installation so slow?

Why is the download process for Adobe Creative Cloud updates and initial installations so slow? I can download and update other software from other providers almost an order of magnitude faster. This slow download problem has been present since I started using Creative Cloud soon after it was initially offered.
Adobe customer support maintains that there is no throttling at Adobe's end, and that no one has complained about this problem -- this forum shows the latter not to be true.
What is the problem?

Hi ErstwhileCreative,
I don't think I've ever checked the download speed but the installers are definitely large files, many several GB. It might seem longer because the download immediately progresses into the installation at 50%
- Dave

I am watching a Creative Live Lightroom Crash Course with Jared Platt and Matt Kloskowski. They mentioned that Lightroom CC was available. I went to your site and clicked on it, but the download was for Lightroom 6. What is going on? I wanted Lightroo

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