I answered my security questions wrong I guess and my account us locked! What should I do?

Welcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support

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What do i do if my account was locked for answering the security questions wrong too many times?

what do i do if my account was locked for answering the security questions wrong too many times?

Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

HT5312 I am locked out because I couldn't remember how I answered a security question , how do I open my account?

How do I open my account after incorrectly answering a security question?

1. See my User Tip for some help: Some Solutions for Resetting
    Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for
        support and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane

HT201363 When I try to recover my password for my icloud account, it says an email has been sent but i never receive one. Then when I tried the security questions it said that my birthday was incorrect. What should I do?

Cannot recover my password to my other icloud account. It wont send change of password info to my email and it says my security questions are incorrect. What should I do?

Hi dhaugen,
Welcome to the Support Communities!
The article below should help you reset your Apple ID security questions:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
If you require additional assistance with this, click on the link below for guidance:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
I hope this information helps ....
Have a great day!
- Judy

Locked my Apple I.D. because I answered my security questions wrong

I recently tried to buy a app and since it was the first time buying a app it asked for my securtiy questions and I answered I thought correctly. But it kept telling me that the answers were incorrect and it locked my apple i.d. Is there anyway to find out the answers to my security questions or anyway to reset them without knowing the answers?

Sadly, no. You have to contact the Security Team if you wish have your security questions reset. (You can contact them here: https://expresslane.apple.com/GetproductgroupList.do?caller=itse&PRKEYS=131629&c ategory_id=SC0002&symptom_id=20193&locale=en_US&sc_cid=itse131977) Simply click "continue" and you may choose to call now, later, or schedule one when you have time.

I have a problem trying to answer my security questions for iTunes. And for some reason the backup email I gave which sends the answers is completely useless to me. How can I fix this? I just want to watch a movie on iTunes.

Please help

If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106007)

I can't purchase anything unless I answer both security questions after the password and can't remember security question answers. What do I do?

Question in subject

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions

HT201363 i tried to answer my security questions too many times and got locked out. how can i fix this?

help

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(97361)

From Nabil Houlika Germany. Please help me by answering the following questions. The Time Capsule suddenly went dead. What should I do? Is there a way to put it "ON" again??

Yesterday the time capsule light went off. All efforts to put it on again failed. All electric connections are in good order and working perfectly. Please help me.

Hi again,
I called them this morning. Admits my allergies and sneezing I was able to talk to them.
They will replace it with basically no questions asked.
I guess also having a MBP under AppleCare also helped too as the case is registered under that.
They gave me a few options.
The could take my credit card number as insurance and send me a new one and them I send them my dead one back, or I could take it into an Apple Store for a replacement there. The problem is that I have data on there that I want to maintain, so they said take it to the Apple Store or an Apple Service provider and they would handle the transfer.
I don't have an Apple Store in my city, but have a Service Provider that I know that could do the transfer for me, but I kinda want to do it at the Apple Store because maybe then they would give me a new one instead of another w year tombstone.
So I need to weigh my options.
I'll let you know further what happens.
P.S. my serial number was not in the range listed, but that didn't seem to make a difference. I think the key is to be courteous, respectful and friendly.

I've forgot my answers for security questions. Can't you reset them or do something like this?

I have bought a new iphone 5s a week ago. Today I wanted to purchase an app. And the security system asked me for an answer for my security questions. But I don't remember them. What should I do?

Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID? --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
Some Solutions for Resetting Forgotten Security Questions - https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions - http://support.apple.com/kb/ht5312 - "If you can't recall your Apple ID security questions and answers, the optional rescue email provides a way to reset them. Additionally, all future security-related emails for your Apple ID will be sent to the rescue email address."
Jan 2014 post about contacting Apple to reset security questions - https://discussions.apple.com/message/24543247 and https://discussions.apple.com/message/24671039
If you can't remember them over the space of a week you had better write them down.

I forgot my answers of security questions and not appear the option to reset these questions! what should I do?

I forgot my answers of security questions in apple id and not appear the option to reset these questions! what should I do?

If you need your questions reset and you don't have a Rescue Email on file you can speak with an Account Security advisor over the phone to help you reset them and set up a Rescue Email. Use the resource below to find the correct number for your country.
http://support.apple.com/kb/he57
In the US it's 1-800-275-2273
Let us know!

HT1911 How do I reset my security questions? I don't remember selecting or answering any security questions when opening my account, but iTunes keeps telline me one or both of my answers are incorrect.

I haven't purchased anything from iTunes in awhile, but when I tried to purchase a song today, iTunes asked me for answers to security questions. I don't remember selecting or answering any security questions. Can I and how do I reset my security questions?

Contact Apple over the phone and ask to speak with Account Security. http://support.apple.com/kb/he57

My new iphone is asking for an old iCloud password I can't remember the password, don't have access to the old email and when I try and answer the security question it is telling me that my date of birth is wrong?? Arggghh help?

My new iphone is asking for an old iCloud password I can't remember the password, don't have access to the old email and when I try and answer the security question it is telling me that my date of birth is wrong?? Arggghh help?

Contact iTunes Customer support... it is not possible to bypass Activation Lock.

How can i make purchases on iTunes after answering all my security questions wrong

How can i make purchases on my account after answering all of my security questions wrong? Its locked and i can not unlock it.

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

TS2446 I answered security questions wrong which caused or to be disabled, how do I fix that?

I made my apple ID on my computer a long time ago but I just got a new iPhone 5 and I went to by a song and it told me to answer some security questions. I do not remember making these questions but I put in the answers and I said they were wrong. I tried many times and eventually it disabled my apple ID. How do I fix it?

You should contact AppleCare if you don't remember the answers. Depending on a few factors, they might be able to reset those security questions so you can choose new ones and continue using your Apple ID like you were used to.
That's really the only solution if you're sure you don't remember any of the answers.
Good luck

I answered my security questions wrong I guess and my account us locked! What should I do?

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