I apologize for my English. I live in Brazil. In December 2013 I bought an iPhone 5S in the Apple store 5 Ave. When you come to Brazil, I upgraded to iOS 7.1, since then my phone never worked right.

I apologize for my English. I live in Brazil. In December 2013 I bought an iPhone 5S in the Apple store 5 Ave. When you come to Brazil, I upgraded to iOS 7.1, since then my phone never worked right.
How to not live in the U.S. and I can not change my Iphone in Brazil, I wonder how do I exchange it for a new one? I was very frustrated when I saw that it was defective.

Ok, thanks for taking my questions. I'm sorry I wasted the USD 700. As I said earlier, I am very frustrated. I appreciate the courtesy of replying in Portuguese

Similar Messages

I bought an iphone 4s from the apple store in HK, the model of the phone is A1387. Would it work if I use a sim-card using CDMA EV-DO Rev. A technique?

I bought an iphone 4s from the apple store in HK, the model of the phone is A1387. Would it work if I use a sim-card using CDMA EV-DO Rev. A technique?

Based on this issue, I have contacted Rogers. The procedure was very time consuming as I spent over 4 hours on the phone with multiple service reps, supervisors, and managers. This has cost me over $40 in long distance charges just for this phone call. In addition, they made me aware that I was sold an iPhone 4s that was locked to Rogers. Rogers charged me $57 for this unlock, and they said they could not waive this fee because it goes through apple. The typical procedure when apple sells locked phones, is that a replacement phone would be given to me free of charge by apple. I just do not understand why the service rep told me that the phone was unlocked, when actually the supervisor at Rogers confirmed that this device was originally locked to Rogers (traced from imei). I deserve compensation, and would like to hear a prompt response from apple with regards to this matter.

I bought an iphone 5s from the apple store and paid full price for it. (tmobile) and its LOCKED. how can i unlock it?

this is outrageous. I bought a tmobile iphone from the store to use with my att (i didnt want a 2 year contract) and it ends up my sim cant be used. I paid 800 dollars for a phone i cant use? how am i supposed to fix this. please dont ask me to take it to a att store or apple store because i live nowhere near one. Also it even described the iphone 5s being unlocked.

Buying an off-contract phone does not guarantee that it will be an unlocked iPhone. You need to explicitly request it to be an unlocked iPhone when you purchase it.
As KiltedTim suggests, try returning it to the store where you purchased it in exchange for an unlocked iPhone. If that is not possible, you can try contactign T-Mobile to see what their policy for unlocking iPhones is, they may do that for you (but they may charge a fee too).

I have an iphone 3GS and I have upgraded it to iOS 6. Since then it doesn't work properly. Every now and then it has been restarting by itself and requiring restore. When I connect it to itunes it restarts again and again. Is there any solution?

I have an iphone 3GS and I have upgraded it to iOS 6. Since then it doesn't work properly.
Every now and then it has been restarting by itself and requiring restore. When I connect it to itunes it restarts again and again without letting me take any action. Is there any solution?

Hey, There are afew things you can try.
- Simply turn your phone off and back on again
- Hold down your home button and your lock button and let goes as soon as the screen goes black (Phone will power down) - Then turn on your phone and hey presto!
- Back up your iPhone to your PC, then restore it..
this ones last cause I think you may have tried it already..
- Close all open applications
Hope this helps!
Kieran.

Hello to you in the company Apple. I am having a problem in the Apple Store ID does not allow me to work on the Apple Store I hope that you will help. You have sent you yesterday and today I want to call the phone number for Mei you and explain to you why

Hello to you in the company Apple. I am having a problem in the Apple Store ID does not allow me to work on the Apple Store I hope that you will help. You have sent you yesterday and today I want to call the phone number for Mei you and explain to you why with many thanks

Sorry, but you can't reach Apple here. This is a user to user forum and Apple does not follow these discussions.
Try this link to contact Apple directly:
Apple - Support - iPhone - Contact Support
Did you already have a look at this page?
App Store Frequently Asked Questions (FAQ)

I bought an factory unlocked iphone 3gs at the apple store today and just ordered a sim card activation kit and a 30 dollar minute card for it. the sim will work in the unlocked iphone am i correct?

i bought an factory unlocked iphone 3gs at the apple store today and just ordered a sim card activation kit and a 30 dollar minute card for it. the sim will work in the unlocked iphone am i correct? and i can use messaging on it right?

If T-Mobile in the US, while your phone will activate/work, you won't have FaceTime, MMS or 3G. T-Mobile, in the US, is not a supported iPhone carrier, thus all features of the iPhone may not be available. T-Mobile's 3G network, in the US, is not compatible with the iPhone.

TS1559 I bought my iphone 4s in usa apple store but when i write my serial number to support center i see warning like that. What is the problem ? Our records indicate that this product has been replaced. Please provide the serial number for your replacem

I bought my iphone 4s in usa apple store
ihave trouble with my iphone wifi that is gray and cannot connect any wifi network.
i want to support for this issue.
but when i write my serial number to support center i see warning like that. What is the problem ?
Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us.

Nobody here would know. Contact Apple and ask them

I purchased my macbook pro 2nd hand and then purchased Lion online thru the apple store and today when I tried to update some of the software I got the message that it was corrupt. Can anyone help me?

I purchased my macbook pro 2nd hand and then purchased Lion online thru the apple store and today when I tried to update some of the software I got the message that it was corrupt. Can anyone help me?

Did the message say what was corrupt. It is not clear from your description of "...it was corrupt" what "it" is. Sounds like the download of Lion was corrupt. Download it again. Downloaded files sometimes get corrupted due to network connection glitches or interruptions.

If I take my Iphone 5c to the apple store to be fixed with the service charge of $269, if they can't fix it do they replace the phone? Or will I have to pay retail price for a new phone?

I have a water damaged iphone 5c. I was thinking about taking it to the Apple store and paying the 269 dollar service charge for them to attempt to fix it. My question is: If they can't fix it, will they replace my phone for that $269 dollars, or will I have to pay full retail price for a new phone?

They do not repair at all.
The replace.
The $269 is for a replacement.

HT4528 I am due for an upgrade on 5/23 and I wanted to find out - can I bring my old iphone 4 to the apple store and get a new iphone 5 through the apple store instead of verizon? Will it cost the same to get the phone as through Verizon?

I am due for an upgrade on 5/23 and I am trying to find out if I can get my phone through the Apple store? I have an iphone 4 and am hoping to upgrade to a iphone5. Just want to make sure if the price is the same as if I went to a Verizon store to upgrad.

I don't believe they were looking for a trade in, they are due for a subsidized Verizon upgrade. I think the bringing the iPhone 4 was for setting it up and transferring as Verizon does not require you to swap your previous phone for an upgrade.

HT201394 Since I updated to iOS8 my iPhone locked out in iTunes lock mode. Then I had my iPhone fixed at the Apple Store. Now i Tunes either does not recognize my iPhone5 or no longer offers the ability to SYNC or BACKUP my iPhone. DEVICES does not wo

Since upgrading to iOS8 iTunes no longer recognizes my iPhone5 when I connect to SYNC or BACKUP my iPhone5. Thus, these features are no longer available. When I click on the DEVICES tab, the window is dim, and will therefore not allow me to SYNC or BACKUP my iPhone5 on my iMac. I use iTune 11.4 and iOS8.
[email protected]

After the first install of iOS8 my iPhone5 locked up with a picture of a cord connected to a device linking to iTunes. After taking my iPhone5 to the Apple Store, an Expert was able to get my phone operational again. However, when I returned home I found I no longer had options in iTunes to SYNC or BACKUP my iPhone5. I suspect that ITunes does not recognize my IPhone any longer. For the past 1.5 years I have no problems updating or syncing my iPhone…it was only after I upgraded to iOS8 last week.

Bought by a game on the apple store for an ipad but it has now frozen how can I get it to work with out paying again?

Game through the apple store has now frozen on my ipad. How do I get it to work again?

Hi there,
You may want to take a look at the troubleshooting steps found in the article below.
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702
-Griff W.

If I take my iPhone 4 to the Apple store, will I get to trade it in for another one or....?

My iPhone 4 was purchased in May 2012, brand new, from my local AT&T store. Since then, I've been having minor problems with it such as my messages crashing out when I open it or my phone randomly turning off and then turning back on, but that has never bothered me highly or been a problem. It's something that happens seldomly. But just recently I've been having big problems with my phone - charging. I can charge my phone on any computer with my USB cord, but my wall charger just will not work at all. I know it's my phone acting up because my wall chager + usb cord are BRAND new. I've Google'd different things about this problem and tried to figure out why it's doing this and if there are any solutions, but I'm thinking maybe my phone is just defected.... so I decided it's best to go to the Apple store and talk to them about it in person. Before I go though, I want to know if I will be able to get another iPhone 4 (maybe a 4S? haha) because I do not want to waste my time going there, returning my phone, and then leaving with nothing OR going there, leaving with my phone and having no solution to my problem. If I go there with this phone, then I want to leave out either with this same phone and a solution to fixing it or just get a whole new phone. It's been 7 months since I've had this phone, and I wasn't expecting this to happen. I hate charging it on my computer all the time. So will the Apple store do a free trade in/return or something? I do not want to ask for hundreds of dollars for another new phone (I'm 16, so my parents will have to pay.... not happening).

As long as it is under warranty, Apple will service it for free:
Apple - Support - Service Answer Center
Apple will always exchange the model that you have with a similar model, so you'll get another iPhone 4.

I have a four month old Iphone 4, from the Apple store, And seems like every day something stops working on it. Today I can't hear the person thats calling, but they hear me fine. Anyone know how to fix this?

That is just the most recent problem. Other problems are the screen freezes all the time, and it won't scroll or do anything. Another is my keyboard lags as I type. another problem, is with some of my apps are constantly crashing. And It is not the apps itself per se, because my friends can be using the same app, and they are fine. Another would be emails not pushing. I will have some emails that show up, some will say I have new emails, but open to check and nothing there. Then other times i will have like 17 emails all show up at once, with some being sent days before. Another problem is my Wifi turns itself off all the time. Even when I am sitting less than 10 feet away from the router. And When I add new contacts, they are visible for a few days, then all the sudden they are nowhere to be found. Sometimes it will at least save the number in my contacts, and no name or other info. And other times it doesn't save anything. These are just a few of the many problems.
Because I got this phone shortly after the new IOS7 update, I thought since I had read about problems others were having after updating, may have been the reason I was having some initial problems. But they have only grown to more problems, and not getting better.
Has anyone else had these same problems? Do I just have a bad phone? If you have had any of these problems, were you able to get a fix and how? Any help would be greatly appreciated.
Thanks

I have taken it back to the Apple store genius bar, but they say they don't see anything wrong. Well unless you use it all day and experience the problems when they happen, you wont see anything wrong. But there are lots wrong with it. But this would be the same store as I purchased the phone. And they backed up my old Iphone 4, but were not able to get anything to load back onto my new phone. So, I lost pretty much everything. But over time, some of my contacts have started showing up, although i am still missing over 800 of them.

My hard drive S.M.A.R.T. status is reading 'Failing' for my 27' iMac. Does this mean that I need to take my iMac to the Apple Store?

Ok, the whole story in a nut shell.
My computer was lagging pretty badly and so I turned it off and on again, obviously. But when I turned it back on, I couldn't get to the login screen, the computer would just freeze at the white loading screen with the Apple logo and the loading spinner.
After that, I left it for a couple hours thinking that it might resolve, when it didn't I forced reboot and booted of the OS X instillation disk, following advice of the internet about running diagnostics.
I opened Disk Utility to see what was going on and I then attempted to run repairs on the hard drive, this failed and froze up. So I rebooted. Next time I open up Disk Utility it highlights the internal hard drive in red and says that the S.M.A.R.T. status is failing. I've seen a couple other people with this problem and I was wondering if this is a reoccurring problem with iMacs or a one of thing, either way, what should I do, take it into the Apple store?
F.Y.I.
I don't have AppleCare and my computer is no longer under warranty, so if I have to take it in, how much do you think it will cost me?

Beaneebar wrote:
I don't have AppleCare and my computer is no longer under warranty, so if I have to take it in, how much do you think it will cost me?
If the machine matches your profile, Mac OS X (10.7.4), iMac 27', 2012 model, refurbished, then it should be covered under the first year of use. Contact Apple's Express Lane and verify. If it is, then after getting it fixed, purchase AppleCare—the cheapest insurance policy available for Macs.

I apologize for my English. I live in Brazil. In December 2013 I bought an iPhone 5S in the Apple store 5 Ave. When you come to Brazil, I upgraded to iOS 7.1, since then my phone never worked right.

Similar Messages

Maybe you are looking for