I apparently purchased a Windows version of Adobe Acrobat XI Standard But I need a Mac Version.

I apparently purchased a Windows version of Adobe Acrobat XI Standard But I need a Mac Version. I inquired of the Adobe Community about how to do it. The person who responded said I should download a trial Mac version. I couldn't get this to happen. That was a few weeks ago. I tried again tonight. Now it says my trial period ended. Help!
Chris Leh

Order an Adobe product platform swap or language swap
Mylenium

Similar Messages

  • I have Adobe Acrobat XI standard, but would like to trial the "compare documents" feature on Pro. I tried to download a trial version of Pro, but the installer indicated that "it detected a more fully featured version of the product" - presumably my stand

    Okay - just realised that the last screen was just asking for a "title" for my question!
    I have Adobe Acrobat XI standard, but would like to trial the "compare documents" feature on Pro. I tried to download a trial version of Pro, but the installer indicated that "it detected a more fully featured version of the product" - presumably my standard version? - and stopped installation. It is not clear to me what my options are for either upgrading to Pro, or selectively purchasing the "compare documents" plugin (if possible). I am using what is presumably an Enterprise version of acrobat (i.e. my employer owns it, not me) - so not sure what limitations that results in. I think this is a simple question, but would be grateful for advice.

    - You can't install Acrobat Pro alongside Acrobat Standard. You will need to remove Standard to be able to install Pro.
    - You (probably) can't upgrade your license if it's a part of an enterprise license. The entire license will need to be upgraded.
    - It's not possible to install just the "Compare Documents" function as a sort of add-on to Acrobat Standard.

  • I have purchased adobe acrobat 10 standard ,but i want to downgrade to acrobat 9 standard,can be don

    i have purchased adobe acrobat 10 standard ,but i want to downgrade to acrobat 9 standard,can be done or not?

    No, Adobe is no longer selling any version of Acrobat 9 and the program is EOL, anyway, with only the most critical issues being patched.
    Mylenium

  • Problem with Adobe Acrobat 8 Standard.

    I have been creating .pdf files by selecting the print command and then selecting Adobe PDF as the printer. Once this request was OK'ed, a pop-up window would open and request that I save the file. I would then name the file and select a file folder to save it to. The application would then save the file with the .pdf file extension and open the file on my desk top as a pdf file for my review.
    Currently (and following an upgrade in Adobe Reader), when I go through this process and I name and save the file, the file does not open on my desk top, and when I look for the file in the folder that I saved it to, I find the file name in the folder with a .log file extension.  When I open the file, I see
         %%[ Error: undefined; OffendingCommand: setdistillerparams; ErrorInfo: CalCMYKProfile U.S. Web Coated (SWOP) v2 ]%%
    %%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
    Error accessing color profile: U.S. Web Coated (SWOP) v2
    %%[ Warning: PostScript error. No PDF file produced. ] %%
     How do I correct this?  I can re-install Adobe Acrobat 8 Standard, but I'm not sure this will resolve the problem?
    THANKS!
    Gerry 
     

    This is an error produced by Distiller in the creation process. You have a problem with the color profile in your job settings apparently - I can't really say much more on why this happened if you have not made changes. It is possible that the Reader installation caused a problem, but I would be surprised since Reader has nothing to do with PDF creation (however, it is not recommended to install both Reader and Acrobat due to various interactions). At this point, all I can recommend is to do a repair to Acrobat. You should be able to do this from the control panel>program and features (VISTA) or add/remove programs (XP).

  • I need to download Adobe Acrobat 9 Standard because my new computer doesn not have cd media.  When I put my serial number in, it says it is not valid.

    My new computer does not have CD media so I need to download Adobe Acrobat 9 Standard online.  I am able to download but when it prompts me for the serial number, it says my number is not valid.  I have double and triple checked, the serial number has been entered EXACTLY as it says on the box.  What could be causing this?

    Adobe acrobat 9 standard you will need to use a computer which does contain an optical drive and copy the contents to a USB drive.  You can then install from the USB drive on your computer which does not include an optical drive.  Unfortunately if you did not choose download at the time of purchase then I am not aware of any download locations for the installation files.

  • Where can I find a copy of the adobe acrobat 9 standard?  I lost my install cd but I have my serial number.

    I have lost my install cd for the adobe acrobat 9 standard, and I need to order another one or download it online.  I have my serial number.  Where can I do one of these things?
    thanks Tom

    As far as I know there is no download available for older Standard versions.

  • No valid sequence could be found for the set of patches adobe acrobat x standard (10.1.3)

    I have tried updating and/or repairing Adobe Acrobat X standard but receive the error message "no valid sequence could be found for the set of patches" I am using adobe acrobat x standard (10.1.3) running windows 7.The software came pre-installed and so I have the CD key but no CD. Thanks Nick

    Hi Anoop.
    I have tried the Help>Check for updates option and receive the same error message accompanied by error code 1648 (not sure if this helps). I have tried Help>Repair & Control Panel>Repair and receive the same "no valid sequence could be found for the set of patches".
     

  • I  just purchased Windows CS6, but I need the Mac version!! I somehow missed that in my purchasing. What should I do?

    I  just purchased Windows CS6, but I need the Mac version!! I somehow missed that in my purchasing. What should I do?

    You can try using chat - select the blue area (Still Need Help?) at the bottom to open a link.
    Get chat help with orders, refunds, and exchanges (non-CC)
    http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )
    If that doesn't work you could try arranging for a platform swap... You can swap languages/platforms for a latest version product if you follow the instructions at the following link: http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l

  • I am using Adobe Acrobat 9 Standard version in Windows 8.1 and when I try to create a .pdf file, I receive the following error message "Acrobat could not open "file name.log" because it is either not a supported file type or because the file has been dama

    I am using Adobe Acrobat 9 Standard version in Windows 8.1 and when I try to create a .pdf file, I receive the following error message "Acrobat could not open "file name.log" because it is either not a supported file type or because the file has been damaged.  To create a PDF document, go to the source application then print the document to .pdf"  I am going to the source application and printing the document to .pdf yet it's saving the file as a .log file.  After reinstalling the software, I initially didn't encounter this problem but on my second and third attempts to convert files to .pdf format, this error message reappeared.  How do I resolve this problem?

    I have a similar problem which i did not have before...and it exists only in some powerpoint files which i want to print as a pdf file...and i get the same message as above.
    the log says the bellow details...what's the problem and how can i resolve it? thanks.
    %%[ ProductName: Distiller ]%%
    %%[Page: 1]%%
    %%[Page: 2]%%
    Cambria not found, using Courier.
    %%[ Error: invalidfont; OffendingCommand: show ]%%
    Stack:
      %%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

  • Help? Adobe Acrobat 11 Standard - just purchased for windows 7 now I can't open pdf files or attach?

    Help!!!
    I just puchased the latest Adobe Acrobat XI Standard.
    I put in the Serial Key number but my computer tells me that a qualifying product could not be found on my computer so I can't use the adobe product. So now I can't open any files or attach pdf files onto emails without this message coming up. I've un-installed the "Adobe Acrobat XI Standard twice! with no luck.
    I need it sorted ASAP as I'm trying to work! Any suggestions?

    DotBellaParis if you are being asked for a qualifying product then it would appear you purchased an upgrade to Acrobat XI Standard.  You should have the opportunity to enter the serial number for your previous purchase of Acrobat.  You can find information on how to locate your previous serial numbers at http://forums.adobe.com/message/3987968#3987968?promoid=KBHJW.
    If you did not intend to purchase an upgrade then I would recommend submitting a return request.  You can find more details on submitting a return at Return, cancel, or exchange an Adobe order - http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html.  Once you have returned the upgrade you can then purchase the full version which will not ask you for a qualifying product or serial number.

  • Adobe Acrobat 9 Standard download/trial version

    Hello,
    I am looking for a download for Adobe Acrobat 9 STANDARD. I have a valid key, but no CD. I've been to http://prodesigntools.com/all-adobe-cs5-direct-download-links.html but that is all PROFESSIONAL versions.
    Is there anywhere on the Internet where I can download a trial version of Adobe Acrobat 9 STANDARD?
    Thank you!

    Hello Romsinha,
    Thank you for your reply. Unfortunately, I have tried that already. The chat support says to go to the forums. Here is a screenshot of the options I have when attempting to contact support: http://i.imgur.com/Tg7uiHP.jpg. In the chat, it asks you to select the product you need help with. Since I need assistance with version 9, I select Acrobat X & Lower versions. Once that is selected, 4a states that Acrobat 10(or is it X? not very consistent) requires a Support Contract. Then in parenthesis, 4a states "Support for Acrobat 8 and lower versions is available only on the user to user forums...".
    I called Adobe phone support and confirmed that my serial number is valid, but stated that support via phone for Acrobat 9 is not available and directed me to the forums. Now I'm on the forums and I'm directed to contact chat support. So I go to chat and it says to go to the forums for help. Where do I have to go just to download a trial of Acrobat 9 standard so I can put in my valid serial number?
    If the imgur link does not work. Here is the text of the chat window:
    4. Please select the product you need help with: *
    Select One
    Adobe Reader X / Adobe Flash Player
    Acrobat X & Lower versions
    Acrobat XI
    [email protected]
    Adobe Digital Editions
    Acrobat X Installation Issues
    4a. Support for Acrobat 10 requires a valid Support Contract. Do you wish to buy a support contract? (Support for Acrobat 8 and lower versions is available only on the user to user forums & online self support) *
    Yes
    No
    Adobe offers paid phone support for a US$39 fee per incident* as well as other customized support options. To purchase support, call 800-833-6687 and follow the prompt for "installing." To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.
      Please close the chat window and call on the above number to buy your Support Contract.
    Please visit http://www.adobe.com/support/ and choose your product for its online Help and Support Center. We also have User to User forums available at http://forums.adobe.com/index.jspa for any additional queries which are periodically monitored by Adobe personnel as well as the user community.
      Please close the chat window and visit the Support Portal / User to User forums.
    4a. Support for Adobe Flash Player / Adobe Reader requires a valid Support Contract. Do you wish to buy a support contract? *
    Yes
    No
    Adobe offers paid phone support for a US$39 fee per incident* as well as other customized support options. To purchase support, call 800-833-6687 and follow the prompt for "installing." To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.
      Please close the chat window and call on the above number to buy your Support Contract.
    Please visit http://www.adobe.com/support/ and choose your product for its online Help and Support Center. We also have User to User forums available at http://forums.adobe.com/index.jspa for any additional queries which are periodically monitored by Adobe personnel as well as the user community.
      Please close the chat window and visit the Support Portal / User to User forums.
    5. Please enter your complete mailing address with zip / postal code and phone number separated by a comma.
    Example: 12345, XYZ Lane, San Jose, CA 95110, 123-456-7890

  • Adobe Acrobat 8 Standard in Windows 8

    My version of Adobe Acrobat 8 Standard has installed in Windows 8 but will not make pdf files from Microsoft Office files.  Most other operations are working fine.
    Is there a fix for this?

    Hi davidbetts,
    I am sorry, but Acrobat 8 is not supported on Windows 8.
    Refer: https://helpx.adobe.com/x-productkb/policy-pricing/system-requirements-acrobat-family-prod ucts.html
    Even if it installs on your machine, you might not be able to access all features of Acrobat
    Also, refer the following KB doc to check compatibility of Adobe PDFMaker with your MS Office applications:
    Compatible web browsers and PDFMaker applications
    I would suggest you to purchase subscription for the latest version of Acrobat i.e. 11.0.10 and access its full functionality.
    Hope this information helps.
    Regards,
    Anubha

  • I purchased adobe acrobat 8 standard in 2006. i now have a new computer and want to download it onto my new pc. I have tried downloading from my account but no luck. what do i need to do?

    i purchased adobe acrobat 8 standard in 2006. i now have a new computer and want to download it onto my new pc. I have tried downloading from my account but no luck. what do i need to do?

    Hi marisaz96078795,
    Yes, You would have to purchase the latest version of Acrobat. Acrobat has evolved over the time, and i am sure you will love using our Latest version.
    You can view the feature list page of Acrobat XI Pro and buy it from this Link : Features, PDF documents | Acrobat XI Pro
    Regards,
    Rahul

  • Adobe Reader Version XI (11.0.06) vs Adobe Acrobat 9 Standard Version 9.5.5

    Do I have to install Adobe Reader Version XI (11.0.06) when I have Adobe Acrobat 9 Standard Version 9.5.5 on my WIN7 Pro, just because Firefox 26.0 needs a newer plugin?

    No. 9.5.5 is the latest version but it is no longer supported with updates. It is possible to get Firefox to stop blocking.
    Version 11 does have significant security enhancements though, particularly on Windows.

  • Problems with Adobe Acrobat 9 Standard on Windows 7

    used to have this on my Window XP; now Windows 7 computer and tried to download Adobe Acrobat 9 Standard. It not only does not work, I cannot use the Adobe Acrobate Reader which was already on the computer. Any help would be appreciated.

    My guess is that you have a 64-bit machine (you did not mention). In that case, you need to do the updates for proper operation. If you can open Acrobat, the updates can be done from the Help menu. If you can not, then you will need to download them from http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows. Download the newest first and check which prior update is needed and work back to your current version (maybe 9.0.0). Then do the updates and reboot after the last update.
    With a reinstall it is a good idea to delete the Acrobat folder prior to reinstalling. In addition, disable anti-virus of the update installation.

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