I applied for battery replacement almost a month ago! still nothing ..

I applied for the battery replacement on Nov 26. It's been almost a month and I haven't recieved any empty box to send it in for repair. How long does it usually take? I'm thinking of canceling the replacement, how do I do that?

Call 1-800-MY-APPLE.

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How can I return the app I bought almost 3 months ago? Is this to late to return??

Apps are not returnable. They're also very difficult to wrap.

My iPhone 5 is eligable for battery replacement but there is no Apple Stores in my country. Any advices what should I do?

Hello, I live in Montenegro and I bought used iPhone 5 off ebay few months ago. Phone is sim free but I notice really poor battery life. I have to charge it twice a day! Before 5 I used iPhone 4 and I had to charge every night but I could use the phone all day and I was fine with that. I checked and my iPhone is eligable for battery replacement program but there are no Apple Stores in Montenegro. There is T-Mobile which sells iPhones but I didn't buy mine over there. Is there a way for me to take advantage of this program? Can I get Apple to send me new battery and I will have local repair shops (which are very good) to replace the battery? I am ready to take full responsibility for that. If that is not an option could I visit apple store in US (example) and change my battery there for free, given that it is not bought over there?

This is how you get Service in your Country
The iPhone support site has troubleshooting articles to help you solve your iPhone issue on your own. If you have reviewed those articles and still need service for your iPhone, you can contact your carrier.Note: There may be a fee for diagnostic service. Please do not send any accessories with your iPhone because they will not be returned to you.
However the iPhone could have come from anywhere in the world since you purchased secondhand from eBay
You are correct T-Mobile will not touch the iPhone .
If you check the model number in settings>>>general>>>about >>>Model
if you google that number you will find out where the iPhone originated .If an EU country then you would be eligible for assistance in any other EU country
if not then which ever country comes up is the only source of help
This version of the link above is a European version maybe more relevant
https://ssl.apple.com/uk/support/iphone5-battery/as it links in the EU coverage

"No batteries available" on my Macbook and not eligible for battery replace

I turned on my Macbook with AC power after returning holidays. I realized it couldn't charge itself, and the battery indicator showed "X" with "No batterries available."
I went to apple store and had genius bar, but my Macbook is not eligible for battery replacement program even though I bought it between February 2006 and April 2007.
Is there any suggestion that I can get battery replacement with free of charge ?
Message was edited by: idoidoidoido

The life of the battery is typically around 500 full-charge cycles. See the following:
About Batteries in Modern Apple Laptops
Apple - Batteries - Notebooks
Extending the Life of Your Laptop Battery
Apple - Batteries
Determining Battery Cycle Count
Calibrating your computer's battery for best performance
Battery University

My iphone 5 is eligible for battery replacement program but I have bought it from a mobile operator in Thailand (my place) since Dec 2012. Please advice whether I have to contact my operator or Apple Authorized Service Center. And any cost or free?

My iphone 5 is eligible for battery replacement program but I have bought it from a mobile operator in Thailand (my place) since Dec 2012.
Please advice whether I have to contact my operator or Apple Authorized Service Center. And any cost or free?

bsaelao wrote:
My iphone 5 is eligible for battery replacement program
How do you know?
Please advice whether I have to contact my operator or Apple Authorized Service Center. And any cost or free?
Follow the instructions here -> https://ssl.apple.com/support/iphone5-battery/
(which is where you should have found out your iPhone is eligible)

Will apple give me a iPad 4 if i give my iPad 3 in for battery replacement???

I've actually got a iPad 4, but i just wanna know if they will give me a newer iPad if I give Apple a old one for battery replacement.

If you have an iPad that has failed due to materials or workmanship, and it's within the warranty period, Apple will provide a refurbished iPad of the exact same type.
 Cheers, Tom

My ipod touch has got a frozen white screen have tried all advice nothing comes on screen i have restored it but still nothing could it be the touch screen which was replaced around a month ago ?

my ipod has a frozen white screen i have gone through all the holding buttons procedures and reset on laptop but still nothing,could it be the touch screen which was replaced around a month ago but has worked fine till now

Couold be related tot he sscreen replacment
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem. I would take it back to where the screen was replaced.

I got my hardrive replaced a few months ago when it crashed. I don't have iPhoto on my computer anymore, is there a way to get it back at all or do I have to buy it?

I got my hardrive replaced a few months ago when it crashed. I don't have iPhoto on my computer anymore, is there a way to get it back at all or do I have to buy it?

You must use the same Apple ID used for the original iPhoto purhcase.
Open the App Store then select Purchases from the menu top of that window.
Click Download to the right of iPhoto.
Downloading past purchases from the App Store, iBookstore, and iTunes Store

I got my iPhone 5 s almost a month ago and updated its iOS but from there on I started having problems, the ph sometimes doesn't respond at all to the touch or apps start to open on their own very rapidly and this continues till it can go no further!

I got my iPhone 5 almost a month ago and updated its iOS but from there on I started having problems, the ph sometimes doesn't respond at all to the touch or apps start to open on their own very rapidly and this continues till it can go no further!

First steps in troubleshooting:
Close all open apps by double-tapping the home button, then swiping up and off the screen with the app window (not the smaller icon).
Then reset: hold down the home button along with the sleep/wake button until you see the apple, then let go. (No data loss)

I lost my i phone 4S two months ago, still dont want to give up looking for it... help..

i lost my i phone 4s two months ago, did nothing but was heart broken... still feel like i dont want to give up searching for it.. is there anyway that i can track where it is??

No

IPod touch not responding and has white screen. Tried to restore, drain battery and re-charge etc but still nothing. What can I do?

iPod touch not responding and has white screen. Tried to restore, drain battery and re-charge etc but still nothing. What can I do?

Try what you have not tried so far. You may have tried all and the Apple store maybe in order.
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Bring my MBP in for battery replacement comes back with broken display

So I took my late 2011 15" MBP in for a warranty covered battery replacement and when I returned to pick it up they told me that the display does not work. Never had an issue with the display and worked fine when I brought in an opened it up for them to inspect it cosmetically. They tell me it will be 500 dollars to repair this and theres nothing I can do about it. They offered to let me pay for half of the repair. But still, does this not seem right? You dont drive your car in for an oil change and come back to find 4 flat tires you are $500 on the hook for.

May be some sort of electronic short also took out the display along with the battery, if there was obvious physical damage they would have caught it at the get go.
If you don't have AppleCare, a 3 year old machine facing high repair costs, I would suggest you don't spend another dime on it and either buy a new one or a cheaper Windows laptop if your rough on hardware.
My Early 2011 is still like brand new, because I'm very careful with it.
This will assist in getting your data off the dead machine.
My computer is not working, is my personal data lost?

Unable to refund VAT paid for battery replacement

Following the recent iPhone 5 batter problems announced by Apple, I called to see if I was entitled to a refund for the out-of-warranty battery replacement for my iPhone 5 which I recently paid for.
I was told that I was eligible but the refund would be for the ex-VAT price as VAT could not be refunded because (and I quote) "VAT is a government thing and we are not the government"
Seems pretty ridiculous but is there anything I can do about this?

So it turns out I had nothing to worry about; on checking my bank account they have refunded the full amount including VAT, despite what I was told on the phone.
Sorry I should have been clearer in my original post, I am a UK resident and here VAT is included in all purchases. Therefore generally a consumer is not very aware of VAT, aside from the fact that it should always be included in the price paid at the time of purchase. Therefore as a consumer, to be offered a refund excluding VAT is not something I have ever experienced before, and to me it does not make much sense.
Anyway, I got the money back so I'm happy!

Price for battery replacement at apple (2010 model)

Hello forum.
I've got a Macbook pro (model 2010), and are wondering what the price are for replacing a battery at apple repairs, outside the warrenty period (i've bought the MBP at apple.com)?
And are there any danes that have tried getting a battery replaced at apple, outside the warrenty period, and what were the price?
Thx.
Kenny

sig wrote:
This is not Apple. This is a user to user forum. We're all users like yourself. So, contact and/or stop down to an Apple store or AASP.
I know it is a user forum, im writing to users:
"And are there any danes (from Denmark) that have tried getting a battery replaced at apple, outside the warrenty period, and what were the price?"

Where do I send my iphone for battery replacement??

I've submitted a service request for a replacement battery under the battery recall on some 5 models, but apple hasn't provided an address for me to send the phone to! I've now spent over an hour trying to find it, and I'l be damned if I'm paying to phone.
Any help from anyone else who's had this done would be appreciated!
And I live too far away from an apple store to have it repaired in store.
Thanks in advance :-)

https://www.apple.com/support/iphone5-battery/
https://www.apple.com/support/iphone5-battery/other_countries.html

I applied for battery replacement almost a month ago! still nothing ..

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