I attempted to download macromedia authorware web player for elearning course but program hangs up

I needed to download two programs in order to view the course material for an elearning course. I was able to download one but the other seems to be hanging up. It states loading and goes no further. The course is Macromedia authorware web player. And it does not show a movie but shows "Loading".
Now when I try to reload it comes up at the download site "loading". Anyone have a similar problem.

Hi everyone,
Just thought I would give you an update on my problem. I was contacted by the lovely Matt from Adobe customer care, who was right on the ball as far as accessing my problem and was as helpful as can be. I just thought I would post his reply to my email to let everyone here know that Adobe do have a customer care line and people there to help us.
From Matthew:
Hello bmw14,
First, if you send me your phone number, I can call you directly to try to resolve your issue more quickly.
With regards to the problems you’re having, the course book is probably indicating these older Flash and Authorware Player versions simply because they were contemporary when the book was authored. The Player teams put a lot of work into ensuring that new versions can play any content that worked in the previous versions. So my recommendation is to uninstall any older versions, and just install the most recent versions of the players. These should be capable of playing any content that was authored for use by players 5 & 7 ,etc.
Let me know if this helps, or if you’d like a call, or if we should consider the problem solved.
Sincerely,
Matthew

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How to install Authorware Web Player for use with Win 7/8?

Hi, has anybody had any experience installing the Authorware Web Player for use with Windows 7 & Windows 8? I'm looking at upgrading computers from Windowx XP on a standalone network (no internet access), and need to be able to display our Authorware content accessed via an LMS.

Moving this discussion to the Authorware forum.

Newbie needs help: Authorware Web Player for Intel Mac OS X

Hi guys,
Complete newbie here in need of assistance please.
I am using a Intel MacBook Pro 3.1 (early 2007) running Leopard OSX 10.5.8
Have paid to do basic computer Microsoft Office course via net. College still uses MS 2003 and so I bought Office for Mac 04 as I was told all
I needed to be able to do this course was to be able to open office docs via email.
Have just received the course book and page 2 tells me to download Macromedia Flash and Authorware Web Players 5 and 7.
Flash loads without a glitch. Went to Adobe-Downloads-Web Players page, scrolled down to Authorware player which lists both a compact and a complete version of Web Player 7 for OS X on Safari. But here's the kicker - it specifically states for Power PCs. I tried to download it anyway and
of course it will not load. So I am apparently up the proverbial creek as far as the course goes.
So my question is this: Has Adobe just wiped its hands of all mac users of this app once Apple changed to the Intel architecture?
Or does anyone know of a work around or another app that can help me out of this problem?
Any help or advice would be greatly appreciated as I am supposed to have started this course and unbelievably cannot get past page 2!
Cheers and thanx in advance
Yours
Micki

Hi everyone,
Just thought I would give you an update on my problem. I was contacted by the lovely Matt from Adobe customer care, who was right on the ball as far as accessing my problem and was as helpful as can be. I just thought I would post his reply to my email to let everyone here know that Adobe do have a customer care line and people there to help us.
From Matthew:
Hello bmw14,
First, if you send me your phone number, I can call you directly to try to resolve your issue more quickly.
With regards to the problems you’re having, the course book is probably indicating these older Flash and Authorware Player versions simply because they were contemporary when the book was authored. The Player teams put a lot of work into ensuring that new versions can play any content that worked in the previous versions. So my recommendation is to uninstall any older versions, and just install the most recent versions of the players. These should be capable of playing any content that was authored for use by players 5 & 7 ,etc.
Let me know if this helps, or if you’d like a call, or if we should consider the problem solved.
Sincerely,
Matthew

Download Authorware Web Player

Hi,
I am trying to download the Authorware Web Player for
viewing of training disks created by this product on a intranet
with no internet access. Every time I go to download, it wants to
install on my home machine which does me no good. I do not have the
full version Authorware creator nor have a need to make training
mediums, just utilize the viewer. Is there a link anywhere to
download the .exe/.cab viewer so that I can through it on a thumb
drive and bring it into work? Appreciate the help.

Here are my suggestions, but the real solution is that we really need Adobe to support this amazing educational product from the operating system vista and up and for any new browsers other than Internet Explorer.
How can we do that? I have spent hours on the phone and it is impossible to get through to Adobe experts able to create this solution.
Suggestions:
Browser issues:
It is recommended that you access the program via Internet Explorer.
Windows 7 users:
Later operating systems have higher security features. Here are the workarounds: Accessing the Demo Program - When clicking on the Demo link, a pop-up appears asking, "Do you want to run the following Authorware file?" - Click Yes. The Macromedia logo appears. Next, in the browser, click on Tools > Internet Options > Security. Uncheck Enable Internet Protection this allows the Demo Program to open in a pop-up window. Restart Internet Explorer and return to http://www.nurseeducation.org/. Now when you click on the FREE Demo link, the Demo Program will open. Once the program Demo has opened, simply recheck the Enable Internet Protection box in your browser's securty settings. If necessary you can manually download the free Authorware plugin at Adobe.com If your computer is later than 2008, you need to allow Active X controls to download. Click LOGIN on the side navigation. A BAR appears at the top of the pop up page. Click on INSTALL ACTIVE X CONTROL. Another prompt pops up - CLICK INSTALL. Now RESTART YOUR BROWSER. Return to www.nurseeducation.org. Click LOGIN. When the prompt appears, click OK. You’re now able to access the program. Still having trouble? This problem may be easily resolved, by temporarily turning off the new security settings completely. Go to TOOLS > INTERNET OPTIONS > Select the SECURITY TAB > UNCHECK THE BOX that says ENABLE PROTECTED MODE. Now just restart Internet Explorer and it will work the next time you try to log in. Do re-enable protected mode after your download has finished by just rechecking the Enable Protected Mode check box. If it still did not work it could also be that your browser’s internet options must be changed to allow this player to be downloaded. If so, with internet open go into TOOLS at the top, then click INTERNET OPTIONS, then click SECURITY and then click CUSTOM LEVEL and then change Disable To Enable wherever it says Active X files. Windows XP users: If a new window does NOT pop-up, check the task bar at the bottom of the screen. Some Operating Systems, such as Windows XP, will not permit a link to open above the program, and instead will flash orange in the task bar at the bottom of the screen. Click the orange item to open the link.
Hope this helps.

Authorware Web Player won't download from our server

We have used the same code to download the 2004 web player
successfully from our server since 2005. Recently however, during
the download, the player starts, but it hangs at the point where
the progress bar with the label "Loading Files" displays. This
happens on a client pc that has no Authorware web player files in
Downloaded Program Files, System32\Macromed\Authorwa, and Documents
and Settings...\Authoware Web Player directories. We can download
successfully to the same pc from the Adobe server. I'd appreciate
very much any advice that the experts have.

Any changes to your server? Not that I'd have any particular
solution if
so, but it's something to check into. Windows Server 2003
needs MIME
Types to be added...but missing those results in specific
errors, I
think, not just a freeze at the 'loading files' screen.
Can other machines download from your server ok? Could it be
something
specific to this client machine?
What browser on the client machine? Do any other browsers
work?
This problem has been linked to popup blockers in some
situations. For
some reason, popup blockers can prevent the web player from
showing the
security dialog, which tries to show before any content is
actually
loaded. Try turning off any blockers that may be present or
adding your
server location to the blocker 'allowed' sites.
However, if that was the problem, I'd think it would occur
while loading
the player from both your server *and* Adobe's server.
Erik
bettymcm wrote:
> We have used the same code to download the 2004 web
player successfully from
> our server since 2005. Recently however, during the
download, the player
> starts, but it hangs at the point where the progress bar
with the label
> "Loading Files" displays. This happens on a client pc
that has no Authorware
> web player files in Downloaded Program Files,
System32\Macromed\Authorwa, and
> Documents and Settings...\Authoware Web Player
directories. We can download
> successfully to the same pc from the Adobe server. I'd
appreciate very much
> any advice that the experts have.
>
Erik Lord
http://www.capemedia.net
Adobe Community Expert - Authorware
http://www.adobe.com/communities/experts/
http://www.awaretips.net -
samples, tips, products, faqs, and links!
*Search the A'ware newsgroup archives*
http://groups.google.com/group/macromedia.authorware

Authorware Web Player Not Recognized

So I'm trying to use an online eLearning page for school and
I'm supposed to have the Authorware web player IOT use it. I
download it from the Adobe web site and install it w/o any
problems. I go back to the site and it's still not working. The
site also has a test page which checks your browser to make sure it
meets all the requirements. Well, everything is good except for
Authorware. The test page says that it isn't installed. I
uninstalled authorware, then installed it again and the site still
won't work. I even went to the Adobe page which tests its web
player and I get the error message: "The page “Macromedia -
Test Authorware Web Player” has content of MIME type
“application/x-authorware-map”, but you don’t
have a plug-in installed for this MIME type." It then directs back
to the Adobe page where I originally downloaded the web player in
the first place. I'm using a MacBook with Safari v3.2.1 and OS X
Leopard 10.5.6 HELP!!!!!

"I'm using a MacBook with Safari v3.2.1 (Browser) and OS X
Leopard 10.5.6 (OS)" The link that you provided is the one that I
have been using. When I click on it the download begins and saves
the file to my "Downloads" folder as a stuffit file. I then click
on this and stuffit opens it. I now get a file that says
"Authorware 7.0 Complete Install". I click on this and the install
begins. I click through the screens that come up and at the end it
says that the install was successful. Everything is installed here:
Macintosh HD > Library > Internet Plug-ins >
AuthorwareWebPlayer-PPC Folder. I then try the adobe authorware web
player test page (
http://www.adobe.com/shockwave/welcome/authorwareonly.html)
and when it loads I get an error message that says:
[Safari cannot find the Internet plug-in.
The page “Macromedia - Test Authorware Web
Player” has content of MIME type
“application/x-authorware-map”, but you don’t
have a plug-in installed for this MIME type. A plug-in should be
available on this page:
http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveAuthorware
Do you want to open the page?]
This is the same page that I originally downloaded the player
from to begin with. As far as admin rights go, this is my personal
computer and there is only the one account, from which I've
installed many programs from before, and have never had any
problems. I have tried multiple browsers, Safari, Mozilla Firefox,
Opera, Internet Explorer:Mac (old version for Macs before Safari
was released) and have had the exact same problem with them all. I
have also gone to the elearning page after every try to see if will
work, and it also says that Authorware is not installed and
therefore cannot play the course.

Authorware Web Player installer links are broken

The Authorware Web Player links are no longer working. They go to Shockwave Player now.
Does anyone have a working link on Adobe's domain?
Authorware Web Player links:
http://www.adobe.com/shockwave/download/alternates/
http://www.adobe.com/shockwave/download/triggerpages_mmcom/authorware.html
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveAuthorware
http://www.adobe.com/shockwave/download/index.cgi?P1_Prod_Version=AWPfull

This one seems to still work
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveAuthorware
Adobe FAIL >sigh<
Steve

Windows Vista / Authorware Web Player

Hi,
Has anybody been able to get the Authorware Web Player to
work in IE7 under Windows Vista without having to fiddle with the
default security settings (ie. without disabling "Protected Mode")?
I would be interested to know.
Ross

Oh, Vista, I missed that part. Apologies.
I don't think many folks have upgraded to that OS, thus not
many are
experiencing the problem...thus no one has explored other
solutions.
I recall the previous thread. Was turning off protected mode
the only
suggested option? Trusting the site which hosts the
Authorware piece
doesn't provide any relief to the problem?
I wouldn't hold my breath waiting for an 'official' response
from Adobe.
They seem to be pretty much ignoring all Authorware issues.
Hopefully
that will stop soon, or at least next year when the supposed
next
version is due (Q2 is the rumour).
Erik
Ross Trewhella wrote:
> The problem I am getting is running a web packaged
authorware piece in IE7
> under VISTA. It is fine in XP.
> My colleague asked about this not so long ago on the
Aware list but no firm
> answer came back.
> IE7 under Vista only has a default security setting
called "protected mode"
> which seems to break the Authorware web player.
> So, what I need to know is if it is possible to run a
web packaged piece in
> IE7 in Windows Vista?
>
Erik Lord
http://www.capemedia.net
Adobe Community Expert - Authorware
http://www.adobe.com/communities/experts/
http://www.awaretips.net -
samples, tips, products, faqs, and links!
*Search the A'ware newsgroup archives*
http://groups.google.com/group/macromedia.authorware

Distribute Authorware Web Player

I need to distribute the Authorware Web Player on approximately 1000 PCs within our company. When I go to the page for Licensing and deployment of the Authorware Web Player (http://kb2.adobe.com/cps/142/tn_14236.html), there is a link for individual users to download the player, but no license agreement for distribution. If you follow the download link, and then choose Authorware Web Player 2004, it takes you to a page with an Install button, but no way to download the installer files separately. Is there an approved method to distribute the Authorware Web Player, and if so, how do I do so?
(Additional information: I will be wanting to do this via an SMS package. PC's are running MS Windows XP Professional SP3, browser is IE7. Domain users do not have administrative rights (and not all have Internet access), so installation by individual users is not possible.)
UPDATE: I did find a separate link to the installer download for Authorware (http://www.adobe.com/shockwave/authorware/form/download/) on another thread in this forum. However, I am still needing to know how to get approval to distribute the Authorware Web Player (similar to what is needed for Flash Player, Shockwave Player, etc.), or if approval is even needed.

Steve, I need this too. If you want to send me the msi, that'd be great, dropbox<at>wsesu.org. Otherwise, what's the easiest way to build an msi from a cab?

Ann: Authorware Web Player 2004 Helper update

Hello Authorwarians,
A bug in my Authorware Web Player 2004 Helper was just
uncovered. It was poking a misspelt cab reference "awswaxd.cab"
into Authorware's OBP.INI file, which when then written into html
for web deployment of applications, would fail to call up the
player properly.
This problem occurred from July 2006 when I updated the
product to handle libraries properly. Unfortunately, it was at that
time that I somehow mucked up the reference, as it was correct for
the two years previously. Since it's only poked in once, I never
caught it on my own systems.
I have placed a corrected version at
http://www.clickcraft.com/ko/AW2004WebPlayerHelper.zip.
Please obtain it and replace the commands in your AW6.5 and/or AW7
folders.
I apologise profusely for the trouble this has surely caused
a few of you. I only wish I'd found out earlier.
Best,

Ron
No one in their right mind is going to be upset by a small
error like
this in a tool you provide for free. This is a great tool and
thanks
very much for providing it.
Mark
Ron Lubensky wrote:
> Hello Authorwarians,
>
> A bug in my Authorware Web Player 2004 Helper was just
uncovered. It was
> poking a misspelt cab reference "awswaxd.cab" into
Authorware's OBP.INI file,
> which when then written into html for web deployment of
applications, would
> fail to call up the player properly.
>
> This problem occurred from July 2006 when I updated the
product to handle
> libraries properly. Unfortunately, it was at that time
that I somehow mucked up
> the reference, as it was correct for the two years
previously. Since it's only
> poked in once, I never caught it on my own systems.
>
> I have placed a corrected version at
>
http://www.clickcraft.com/ko/AW2004WebPlayerHelper.zip.
Please obtain it and
> replace the commands in your AW6.5 and/or AW7 folders.
>
> I apologise profusely for the trouble this has surely
caused a few of you. I
> only wish I'd found out earlier.
>
> Best,
>
>
Authorware Media Synchronization Command:
www.authorwarextras.co.uk --> Commands
Media Synchronization made easy !
EuroTAAC eLearning 2007
www.eurotaac.com
www.AuthorwareXtras.co.uk
www.freelists.org/list/flashelearning

Redistributing Authorware Web Player

Hi,
On the FAQ Page it says you can't distribute the Web Player http://www.adobe.com/products/authorware/productinfo/faq/#itemD-2
Then I find there is a distirbuting web player page http://helpx.adobe.com/legacy/kb/distributing-authorware-web-player.html but the link for the agreement form to fill in is no longer valid of course.
So, can we redistirbute the Web Player or not?
Thanks,
Stephen.

At one time distribution of the Authorware web player was allowed after filling in an online agreement. I believe that option was discontinued so they no longer offer that option to the general public. However I remember hearing that it's possible if you work for a corporation that restricts internet access or in some other way limits end-users' ability to install applications on their own. I'm not sure what your first point of contact is in that case. If I'm not mistaken, Steve Howard is the only remaining ACP who knows anything about Authorware.
HTH
Mike

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I attempted to download macromedia authorware web player for elearning course but program hangs up

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