I attempted to purchase u2's new album - songs of innocence at the itunes store. The icon says "purchased" yet I am quite sure I have not purchased it. There are no songs in my library nor is there any record of the purchase in the account history.

i attempted to purchase u2's new album - songs of innocence at the itunes store. The icon says "purchased" yet I am quite sure I have not purchased it. There are no songs in my library nor is there any record of the purchase in the account history.

Everyone was given the album. It was a gift from U2 and Apple. You can go to purchases and download it to your device.

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I have a song that wont download that i just bought from the itunes store and it says that it is corrupted and that there is an error that is err=100000

i have a song that wont download that i just bought from the itunes store and it says that it is corrupted and that there is an error that is err=100000

I just posted a possible solution here - https://discussions.apple.com/message/17908124#17908124

I received this error: "iTunes could not connect to the iTunes Store. An unknown error occurred (-3212). Make sure your network connection is active and try again." We are connected. Any ideas on how to solve this?

I downloaded iTunes. I was going to put an MP3 lecture on iTunes so I could put it on our new iPad but I got the message:
"iTunes could not connect to the iTunes store. An unknown error occurred (-3212). Make sure your network connection is active and try again." I was able to get on this site so I know the connection is fine. Any ideas how to fix this?
Thanks.

Hello Buck
If you are having issues with the iTunes store, check out the article below.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for using Apple Support Communities.
Regards,
-Norm G.

HT201272 Some of my previous purchases aren't showing up on the iTunes store. It says "Purchased" but won't let me download them. Is there any way to fix this?

I've been making my iTunes music purchases on my iPhone for over a year now. I bought a new one so I relied on iCloud to keep my purchases on record. When downloading my songs, I saw that some of them were missing. When I logged into the iTunes store, it said that the albums (yes entire albums are missing) have been "PURCHASED", therefore I can't buy them again. And they don't have that iCloud icon on them to download them (since I have already purchased them). I checked my iTunes account on both my PC and my iPhone and still nothing. These aren't old purchases, but ones that I made a few months ago. Can anyone help me get my music back??

If they aren't showing in the Purchased tab in the iTunes store app (and the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes) for redownloading then have you checked to see if they are hidden : http://support.apple.com/kb/HT4919 ?

For the last 2days when I attempt to rent a movie And my Apple TV attempts to access the iTunes Store I get a message can't connect to server, try again later. I can connect to Netflix, Hulu and all other services. Any help appreciated.

For the last 2 days when I try to rent a movie on my Apple TV the Apple TV attempts to access the iTunes Store and then I get a message saying Apple TV cannot connect to the server at this time. Please try again later. I have no trouble connecting to Netflix, Hulu or any of the other apps. I also have no trouble connecting to the iTunes Store using my iPhone or iPad. I have also tried restarting the Apple TV and my router. Any help will be appreciated.

I have a similar problem. After a recent update I cannot access the iTunes Store to resubscribe to Hulu. "Cannot access iTunes Store at this time." Dunno what to do.

After the last update of itunes I seem to have lost all my music (Cds that I had downloaded into itunes) except the once I had purchased from the itunes store. Can anyone help? Do you know what might have happened?

After the last update of itunes I seem to have lost all the music that I had downloaded from my Cds. It was a lot of music! All I still have is the music that I had purchased in the itunes store. And before you asked. No, I did not have a backup. Never got around to do it.
Does anyone of you have an idea if and how I can maybe get my music back?
Your help is very much appreciated. Would it help if I recover my computer from an earlier date?? I am not even sure if I make sense here.

Hi - I seem to have a similar problem. I was prompted to update to iPhoto 11 yesterday (don't know why yesterday, I'm in iPhoto all the time). So I followed the instructions, library updated, all existing events and albums are there. I uploaded some more pictures and created a few new albums and did some new year spring cleaning, moving stuff around etc. And I started making a calendar.
I've opened it up today, my calendar is still there as are all the new events, but the pictures are empty outlines. If I open up a picture I just get the "!" but I can still see the thumbnails showing in the slider in the bottom - I don't know if that means the source files must still be there somewhere, or if it just means it captured thumbnails yesterday.
I've gone into it via "show package contents" and there just don't seem to be any masters for an upload yesterday. I also just had a look in the last import folder, because of a comment from someone above. As I scrolled down through the folder the images were there and literally disappeared in front of me - by which I mean, the thumbnails were there as I scrolled down and then would turn into empty outlines...!
All my old folders are still there, thankfully (although they're of course the ones that are also all safely back up).
Although I have a timecapsule, my photo library is too big to keep on my hard drive, so I keep it on an external drive - so it only gets backed up when I do it manually (thanks Apple for that, I will never understand why it was designed to work - or not work - that way). So if the pictures have been lost then they are gone for good which is super-frustrating (I just got back from South Korea and was in the middle of sorting out all my shots from that trip). It seems that this can only have happened because of the update - I should have known better than to have pressed yes.
If you have any ideas, I'd be most grateful!
Regards
R

Previously purchased songs NOT showing as purchased in the itunes store. I dont want to re-buy something I already have. How can I get this fixed?

Ive got quite a few songs. I dont want to rebuy one ive already got. Why are my songs not showing as purchased in store like they once did? How do I solve this issue?

Hi,
Go to song view, add iCloud status. To do this, go to menu > view > view options and tick box. This will tell you what has been matched, uploaded, purchased, duplicate, ineligible or waiting. As the scan is stalling with one track remaining, find this track - it is likely to have a icloud status of waiting.
Suggest that you delete from library then select update iTunes Match. Once match completes try readding track - by the way how. Big is the track and whatever is its media type?
jim

For months now I have been unable to connect to the iTunes store on my Windows 7 64-bit PC. Tried everything. Windows firewall is replaced by McAfee firewall and I enabled full access there for iTunes. What else can I do to fix this?

Here's the diagnostic info, with serial numbers removed:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Dell Inc. Inspiron 620
iTunes 11.1.2.32
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number xxx
Current user is an administrator.
The current local date and time is 2013-10-30 13:38:23.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
Plug-in Name:          WhiteCap
Plug-in Loaded:          Yes
Plug-in Version:          0.0.1
Plug-in File Version:          Unknown
Plug-in Path:          C:\Program Files (x86)\iTunes\Plug-ins\vis_WhiteCap.dll
The drive F: HL-DT-ST DVDRAM GE20LU10 Rev FE05 is a USB 1 device.
iPodService 11.1.2.32 (x64) is currently running.
iTunesHelper 11.1.2.32 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:xxxx
Description:          Microsoft Virtual WiFi Miniport Adapter
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Wed Dec 31 19:00:00 1969
Lease Expires:          Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name:          {xxxx}
Description:          Dell Wireless 1502 802.11b/g/n
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Wed Dec 31 19:00:00 1969
Lease Expires:          Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name:          {xxxx}
Description:          Realtek PCIe GBE Family Controller
IP Address:          192.168.0.103
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.0.1
DHCP Enabled:          Yes
DHCP Server:          192.168.0.1
Lease Obtained:          Wed Oct 30 12:39:21 2013
Lease Expires:          Wed Nov 06 11:39:21 2013
DNS Servers:          192.168.0.1
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall. NB - Only McAfee Firewall is on. Control panel no longer gives access to Windows firewall
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2013-08-09 00:02:52.

Can someone please respond to my request for support? I tried the provided correct answer at https://discussions.apple.com/message/11561783#11561783 but it did not work.
I also got a MSFT tech support person to remotely look at my machine, for what its worth, he said the registry file is fine and to contact Apple support.
Any help would be very much appreciated.

I have downloaded audio books, but they are in my email. How do I get them into my iPhone 4? I thought it would be the same as purchasing items from the iTunes store. I just want to download audio books so I have something to listen to on long drives. Can

I can't get my audiobook download from my emai on the computer to my iPhone. Can anyone help. I am useless at understanding how all this stuff works .

Nothing has been deleted.
The Library folder is just hidden now. Hold down the Option key while clicking on Go in the Finder's menu and you'll see that you can open the Library folder.
Once opened, drag the folder to the Finder's sidebar, so that you open it more easily next time.

I have lost my songs from both by Ipod and my Itunes library but they are still purchased according to the Itunes store so I cant rebuy/re download them straight from iTunes, Can I get them back?

I have recently restored my Windows laptop to factory settings in a successful attempt to speed it up but this resulted in my laptop login account being deleted as well as my iTunes library that was linked with it so since I couldnt use that account I decided to make a new iTunes library on my new laptop login then when I tried to get the songs on my iPod on to my iTunes library I lost all of the songs on my iPod so I no longer have any of my songs anywhere that I can see but when I tried to redownload my songs from the iTunes store it just says purchased next to every album/song so I can't redownload anything so the only way that I can think of to retrieve them is downloading them from , it there anyway that I can retrieve my songs?

Download previous purchases from the iTunes Store - Support - Apple

Why do songs that I purchased from the iTunes store get "chopped" after a few seconds of playing?

Why do songs that I purchased from the iTunes store get "chopped" after a few seconds of playing?

You will not get recharged if you download them from the Purchased section of the iTunes Store and you are signed in with the Apple ID they were originally purchased with.
iTunes Store > Purchased (in the Quick Links section on the right) > Music

Please help me i have a billing problem itunes keeps charging me $12.90 before i can purchase music in the itunes store i paid them twice and dont know why on my billing statement it is still reading that i owe $12.90 which is wrong what can i do ?

I keep getting charged$12.90 from the itunes store who keeps saying i owe them for songs i purchased but paid them twice what should i do whenever i want to purchase music i have to pay 12.90 first something is wrong please help me ?

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

My song didn't download from the iTunes store correctly

Does anyone know how to re-install the download correctly from the iTunes store? It seems like it would be pretty obvious, but apparently not to me!
Thanks!!

Delete the song and redownload it here:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Hope ths helps.

When I was using my iPod, before the iPad 2 came out, I bought a movie from iTunes. Now when I try to download it onto my iPad 2, The store tells me I have to purchase it. I can't find the movie in my "Purchased" section in the iTunes store.

Like most other things, the iTunes store should automatically say "Install" before you even touch the app if youv'e deleted it in the past. Why wont it do this with my movie? I first bought it on my iPod and deleted it. Now I have to pay for it again?

While you can redownload most past purchases without charge, you can't redownload movies without paying again. See Downloading past purchases from the App Store, iBookstore, and iTunes Store: http://support.apple.com/kb/HT2519

Just downloaded 10.5. It gives me a blank screen for the itunes store. No error message. Internet connection fine. Have checked firewall. Any ideas?

I have just downloaded 10.5. it gives me a blank screen for the itunes store. No error message. Internet connection fine and I have checked my firewall settings. Any ideas? Or is the store blocked because of ios 5 release today?

I've had the exact same issue since late last night since I downloaded 10.5
I'm also having problems backing up my iPhone, which I suspect is due to the same issue.
I've tried all recommended solutions on forums and Apple support (deleting backups, restarting phone/computer, disabling/uninstalling third party security software, testing port connectivity) and none of them work.
I will try japiohelp's solution and see if that does anything.

I attempted to purchase u2's new album - songs of innocence at the itunes store. The icon says "purchased" yet I am quite sure I have not purchased it. There are no songs in my library nor is there any record of the purchase in the account history.

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