I attempted to update iPhone 4 to iOS 6.1 and it failed. Now the phone screen has a picture of the small part of the cable with an arrow pointing up to the word "iTunes" and the music icon above that. Nothing I do will allow me to get back to the phone.
I have disconnected from the computer. Turned the phone off and still picture of the cable, arrow and icon are all that will work. Any suggestions.
First, in iTunes, launch Preferences and go to the Devices tab. Check the date and time of the last backup. If it is recent you can restore it. However, if you mean you have the photos back in your Camera Roll then the backup was already restored. To get your music and apps back it should just be necessary to click "Sync".
Similar Messages
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My ipod touch has a permanent image of the end of a USB cable with an arrow pointing to an icon of ITunes. I can't reset using the two button method, and ipod does not appear on itunes when I plug it into the computer - and nothing else happens either. This happened after I agreed to a software update which failed. How can I get it going again?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Decided to update iphone 4 to ios 5.1 and mid update it froze and the screen is black. Phone does not respond to any combinations of home and power buttons, when plugged into computer it does not see it is plugged in so I cannot restore or anything. Looks like the screen is on it's just unresponsive and black obviously. Has anyone had this problem? I was updating via wifi right in front of my router and my computer.
Spoke to a "senior advisor" in the Apple TV department. Her suggestions: change channel in router to minimize/eliminate wifi interference from other users; move router away from any metal - i.e., DVD player, phone modem, etc.; keep router away from wireless 2.4 gH phones, which are "notorious" for crashing wifi routers. So she confirms that the problem is one of connection to router suddenly dropping out.
My own feeling is that none of these fixes will do the trick, because it seems pretty clear that there is a hardware component here - the timing of the drops seems like an overheating issue. It takes 35-40 minutes for the box to warm up enough for the first drop; then each consecutive drop happens quicker than the one before, as it heats up more. Each time it drops, its tiny brain gets a little more scrambled; last night it finally wouldn't start up again at all.
My suggestion is that everyone who is experiencing this problem, please call Apple tech support and ask to speak to a senior advisor in the Apple TV department. Make them aware of this problem! -
I updated my iphone 4s to ios 7.0.4. But now the battery is using 100% power each day? Why?
i updated my iphone 4s to ios 7.0.4. But now the battery is using 100% power each day? Why? When i connect my iphone to charge the battery the iphone after a few minutes feels very warm. When the iphone is 100% charged in the morning, in de evening the battery is very low. Bluetooth is not on.
Tips here:
http://osxdaily.com/2013/09/19/ios-7-battery-life-fix/ -
I updated iphone 4 to ios 7.1 and the camera doesn't work. what can I do?
i updated iphone 4 to ios 7.1 and the camera doesn't work. what can I do?
First, try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again. You will not lose data by resetting, but it can cure some glitches after installing new software or apps.
If this does not help, and to rule out a software issue, set it up as new device without using the latest backup, in case that backup contains corrupt data.
Is the camera working after that, restore from the backup. Is the camera still not working, this might be a hardware failure and you'll have to get the phone serviced by Apple:
How to back up your data and set up as a new device
iPhone - Contact Support - Apple Support -
One of my users let his wife use his iPad 3 and now the device is forzen with the itunes icon appearing on the screen along with the USB charging/interface cable with an arrow pointing to the iTunes icon.
How do a reset the device or clear the message?
BillyDOhMyPizzaPie wrote:
...the device is forzen with the itunes icon appearing on the screen along with the USB charging/interface cable with an arrow pointing to the iTunes icon.
1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
Restoring > http://support.apple.com/kb/HT1414
3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
Note on Recovery Mode.
You may need to try this More than Once... Be sure to Follow ALL the Steps... -
hello i have a trouble with my i phone... i was trying to update a new software and at the end it says that there is some error and i cannot turn my i phone bak on all it shows is itunes logo in the midlle and usb cable with an arrow pointing at the logo. If anyone knows what it is and what i should do please get back to me as soon as possible many thanks.
http://support.apple.com/kb/HT1808
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I plugged my iPhone 4 into my computer with the USB charger cable, and the screen went blank and came up with a picture of the usb cable with an arrow pointing to iTunes....Can anyone help get this fixed????
Connect your iPhone to iTunes and restore or follow the prompts.
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I want to make an update to my iphone 4s to ios 5.1 and i cant. it says that error occured with ios 5.1.1 what can i do ?
i change the DNS but nothing happensYes it is.
Initially I got an error message saying can't connect because of Date & Time settings.
Went in and re-verified that those were correct.
Tried to update downloads and then got a new error message: "Can't connect to iTunes Store".
I live in the US and that's where I created my iTunes a/d and Apple ID.
I am currently in India --- can that coause confusion re date & time? -
HT1414 I Pad is frozen with a picture of a USB cable with an arrow pointing to an icon of itunes
IPAD is frozen with a picture of a USB cable with an arrow pointing to an icon of itunes? Can anyone suggest a fix
You are in Recovery Mode. Follow the instructions below to recover your iPad.
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button.
5. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: You need to be patient and repeat the above many times to recover your iPad. Data will be lost. -
Updated iphone 3GS to IOS 5.01 and now I cannot restore or activate phone
Hi,
Today I updated my stock iphone 3gs to IOS 5.01 from 4.3.5. All went well until I noticed that my apps had not be restored. I attempted to restore my phone in iTunes but now all I get is "There is a problem with your iphone" message appear in iTunes and on my device.
What can I do to restore the phone to working condition? Any suggestions would be greatly appreciated.
Kind regards
Mark SheehanBetter yet, just got off hold with Apple Tier 2 Tech - their Verification Server is down. Give it time for a fix.
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My icons in that download files thing is gone. Anyone know how to get it back? Thanks!
http://i1179.photobucket.com/albums/x385/Claused/ScreenShot2013-03-31at114810PM_ zpsae5a9824.pngYou could try booting into your Recovery partition (holding down the Command and R keys whilst booting) and use Disk Utility to verify and, if needed, repair your hard drive. If everything seems to be OK, you can reinstall OS X - just a 'fresh' install, it won't hurt your data (though it's always a good to backup your data) and it may fix the problem.
Clinton -
i got the iphone 5 today and plugged it into my laptop to look on itunes and buy some apps. i done this and disconnected my phone from my laptop however the screen is just coming up with a usb cable pointing to an itunes logo and wont go off? iv tried everything and it wont go back to the orginal home screen, just keeps coming up with the usb cable pointing to the itunes logo. please can some one give me advise as iv only just got it today
it has been into recovery mode. connecting to itunes will solve your problem. if it didnt work connect it itunes and restore your iphone.
-
.
Make sure you have the Latest Version of iTunes (v11.1.5) Installed on your computer
iTunes free download from www.itunes.com/download
Then... See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Take your time... Pay particular attention to Steps 3 and 4.
After you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766
Note:
Once the Device is asking to be Restored with iTunes... it is too late to save anything... and you must continue with the Recovery... -
My iPod is showing a USB cable with an arrow pointing to the iTunes logo
My iPod is showing a USB cable pointing to an iTunes logo, this happens everytime i turn it on, i can get nothing else. I have
done all the diagnostics and i have reset everything, nothing makes it work. It will not sync to the computer, but i know there is nothing wrong with my computer because i have an iPod nano which works fine. Please help.Hey,
So you plug it into the computer with itunes open and nothing happens?
Make sure your iTunes is upto date and try again.
Jason
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