I attempted to update to 8.1 on my Iphone and received the connect to itunes screen. I connect and get a "the update software server cannot be connected". What do I do?

I received a message when trying to update to 8.1. 'The update software server cannot be connected". What do I do?

Hi Theunderdog1,
I have an article for you that will help you address this issue with contacting the software update server:
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
Take care, and thanks for visiting the Apple Support Communities.
-Braden

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Ipod update software server cannot be connected?

i was trying to update my ipod touch using the general setting update, download it then it ask to install. Followed instruction then the connect to itunes put out, i did that, itunes said need to restore, i said ok
but then this happened, ipod update software server cannot be connected,
how the ...... i mean i have no idea what happened i just want my ipod touch back, can someone please help me

Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.
The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

HT201263 My phone is stuck on insert usb cable connect to itunes screen. this happened during my iOS 7 update.

I was updating my iPhone 4S to the iOS 7 system. During update my phone froze. It's stuck on insert USB cable connect to itunes screen. I've already tried turning my phone off holding Home key while inserting my cord into phone and nothing worked. I've tried DFU mode and that wont work either. What the heck do I do now? So annoyed with this.

I've also restarted my computer and still nothing.

HT201210 4s could not preform update stuck with connect to Itunes screen

I tried to perform an update to new version, it failed and now I get the connect to Itunes screen. How do i reset the Iphone 4s

Makes sure you disable any antivirus or software firewall on your desktop. They can get in the way of the update, causing this problem.
Have you actually got the update downloaded yet? If not, it might be helpful to download and install separately

Phone stuck on connect to itunes screen after update attempt

Hi, hope someone can help me. I connected my iPhone to my computer to transfer my photos from the phone to the PC. I have automatic syncing turned off.
When I connected, I was prompted to update the iTunes version, which I did. It's now version 9. Then I attempted to update the iPhone version. I got a message saying I had to transfer my purchases first, which I did. Then I tried the update again. The update seemed to take awhile, then I got a message saying it failed. There was a "More Information" button which just prompted me to send info to Apple, which I did. Unfortunately I didn't save the info.
At that point all my iPhone info no longer showed in iTunes, and the only active option is Restore. It does say "Your iPhone software is up to date," which would seem to indicate that the update did work...I tried disconnecting and reconnecting my phone. When I do this, I get the message "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."
I would rather not Restore the phone unless I have no other options, since I have 600 pics, contacts, etc on the phone...Of course not backed up since this is the first time I've tried to transfer data.
So I tried a few things:
- I disconnected and reconnected the phone several times.
- I restarted the computer several times.
- I went to the Apple site and tried the troubleshooting steps for "stuck on connect to itunes screen" (which is what my phone is currently doing).
- I ran the diagnostic checks in iTunes (output below - I ran this while the phone was plugged in yet it says it's not found).
- I held down the Home and the Sleep/Wake button until I see the Apple icon.
- I went to My Computer > Manage and tried to update drivers, but the phone doesn't show in the device manager.
- I tried a different USB port and there are no other devices connected to the machine.
Nothing worked, my phone is stuck on the connect to iTunes screen and I get the error message every time I plug it in. I haven't tried another computer bc I don't have one and I'm not sure how to create/use another user account on this machine.
I wouldn't mind calling support but my phone doesn't work...Any help is much appreciated. Thanks in advance.
============
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
ASUSTeK Computer INC. 1005HA
iTunes 9.1.0.79
QuickTime 7.6.6
FairPlay 1.7.16
Apple Application Support 1.2.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.0.0.102
Apple Mobile Device Driver 1.46.0.0
Bonjour 2.0.0.34 (214.3)
Current user is an administrator.
The current local date and time is 2010-03-31 02:42:39.
iTunes is not running in safe mode.
Video Display Information
Mobile Intel(R) 945 Express Chipset Family
Mobile Intel(R) 945 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-03-31 02:22:42.
** iPod/iPhone Connectivity Tests **
iPodService 9.1.0.79 is currently running.
iTunesHelper 9.1.0.79 is currently running.
Apple Mobile Device service 3.0.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Device Not Currently Connected:
Fifth Generation iPod (iPod with video) running firmware version 1.3
iPhone 3G running firmware version 3.0
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.
Message was edited by: gobblygook
Message was edited by: gobblygook

Your only choice at this point is to restore your iphone. Since it appears from your post that you have never synced to this computer, you of course will not have a backup to restore from. That means your only choice is to restore as a new device & re-sync your itunes content. Unfortunately, all of your contacts, calendars, pics in your camera roll, etc., will be lost. Its not a good idea to use the iphone or any phone for that matter as a storage device, as things like this can & do happen. You should be syncing on a regular basis. The first thing done when you do sync is an iphone backup. You should also transfer pics in your camera roll to a supported application on your computer on a regular basis, much like any digital camera. You can always sync pics back to your phone, but if the only copies are on the phone, you run the risk of losing them.
See if you can force the phone into recovery mode:
Leave the USB cable connected to your computer, but NOT your phone, itunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.

IPad 3 stuck in "Connect to iTunes" screen after attempting to update to iOS6.0

Tried to update to iOS 6.0, and the iPad 3 is stuck on the "Connect to iTunes" screen. After plugging it back in and connecting it, iTunes recognizes it, and sees it in Recovery mode. Nothing has worked so far. I've tried:
1. connecting to another MacMini and trying to restore (same (-1) error)
2. Deleted the iPad software update from the library and tried to download and restore again. (same (-1) error)
3. one hour on the phone with applecare tech support. multiple things tried: holding the sleep/wake and home buttons ect... (same (-1) error)
Has anyone else seen this? I noticed someone else asked the same question, and someone offered a blank link.
I'll try anything.
Thanks guys

Yes, thank you though.
I've done that roughly 30 times over the last 8 hours. That was one of the methods I tried with AppleCare Tech support.
The biggest issue I'm seeing is that the device can't BE turned off. Holding the slep wake button does nothing. The "Connect to iTunes" screen (usb to iTunes logo) seems to be stuck on the screen, unless it's going through the restore process.
When I go through the restore steps via iTunes, it gets all the way to the "Installing Firmware" portion, (roughly about 75% done according to the ipad screen, and thats when the error message pops up again.
I even just tried doing the whole thing from a PC and got the same message.
...I touched a PC...
...Must sterilize hands...
thanks for the reply though.
Hopefully, I can figure something out, or I might have to make a two hour drive to an apple store to get a replacement.

HT201263 My iPhone 4 is stuck on the "Connect to iTunes screen" after trying to update to iOS 7.0.4! Help!

I was attempting to update my iPhone 4 to the new iOS 7.0.4 via my computer after I plugged it in to create a backup copy and something went wrong before it could finish and I recieved an error message. Now my phone is stuck on the "Connect to iTunes screen". I've tried everything to reset & restore my phone with no luck!
I have:
-Restarted my computer
-Updated iTunes to most current version
-Turned phone on and off several times, waiting up to a half hour before turning on (to be greeted directly with apple logo then the connect to iTunes screen)
-Turned on, turned on and held home button (nothing happens)
-My computer is NOT recognizing my device at ALL! But when I plugged my boyfriends iPhone in, it detected it no problem.
I tried calling my phone from the other phone and it goes straight to voicemail. I am super frustrated! Does anybody know what is going on?

I was able to restore my phone!!!
I called Apple and they said there was nothing more I could do. I called my carrier Verizon and was able to get my computer to recognize my device after trying this-
Solution:
After trying EVERYTHING this is the ONLY thing that worked-
I took the USB connector cable out of the USB port it was in, and tried another one on the otherside of my laptop and iTunes was able to discover my phone in recovery mode. My phone was reset and everything is fine ( thank gosh for backup copies!)

After trying to update my i-Pod Touch it is not being recognised by iTunes and is stuck on the "Connect to iTunes screen". What do I do?

So after updating iTunes and attempting to update my iPod Touch, a message came up telling me the update for my iPod had failed. I checked my iPod to see that it was now showing the "Connect to iTunes screen", and was no longer showing up on iTunes.
I then:
Restarted my computer
Uninstalled and reinstalled iTunes
Attempted to put my iPod into recovery mode.
None of these made any difference. Any help on what to do?

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

IPod Touch stuck on "Connect to iTunes" screen after attempting to install iOS6

Like the title says, I attempted to update my iOS on my 4th generation ipod touch. Not only did the update not install due to some unknown error, my ipod has been stuck at the dreaded "Connect to iTunes" screen. It isn't being recognized by Windows 7 when I plug it in, either. I've gone through the apple pages and followed their trouble shooting guide, and still nada. I've reinstalled iTunes, restarted my computer, done the sleep/wake and home button tricks, updated the drivers, uninstalled/reinstalled the drivers, used 3 different cords to connect my ipod to my PC, let it die then try to connect it; you name it. Does anyone else have advice on how to fix this? It's only a month old, and this is really frustrating.

To try recovery mode try using this program instead of the buttons.
RecBoot: Easy Way to Put iPhone into Recovery Mode

IPad stuck on "Connect to iTunes" screen after iOS 8.0.2 Update

Attempted to update to iOS 8.0.2 last night on my 4th Gen iPad. After verifying the download, the iPad instructed me to "Connect to iTunes". Once connected, iTunes stated that my iPad was in need of a restore, which I attempted to do so. Upon "extracting software" iTunes states that it cannot recognize my device and fails the restore. My iPad is still stuck on "Connect to iTunes" screen.
So far I've:
Attempted restore on iTunes 3 times
Attempted hard restart (reboot) by holding home button and top button down for ten seconds.
Don't know what else to do, Please Help!!!!

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
3. Repeat the process if necessary.

Iphone 5 is stuck at connect to itunes screen after the last software update

The last thing which I did on my phone is software Update and left it at night .Today Morning I saw my IPhone 5 is stuck at connect to iTunes screen
I tried connecting to iTunes with my laptop and clicked on restore and update still it is at same screen
Rebooted the device still same screen
Please let me know if you are aware of this fix

Hi vadlapavanigeetha,
Welcome to Apple Support Communities.
Did you see an alert window when you attempted to update your iPhone? The suggestions in the article linked below will resolve most update and restore issues.
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
Cheers!
-Jason

Bricked on "Connect to iTunes" screen after failed 7.1.2 update

After attempting and failing to update my iPhone 5 to iOS 7.1.2, I am stuck on the "Connect to iTunes" screen. I have connected the phone to iTunes and attempted to restore twice, neither of which have been successful. I'm not sure what the problem is.

cannot get iTunes off of iPhone screen after updating iOS 7.1.2? Help

"Connect to iTunes" screen - Issue with 4.1 update installation

I recently attempted to update my iPod to version 4.1, once the update had almost finished installation I got an error message with the number 1602. Now my iPod shows the "connect to iTunes" screen: http://km.support.apple.com/library/APPLE/APPLECAREALLGEOS/HT1808/HT180803.png
Here's where it gets fun... My computer won't recognize my iPod when I plug it in. I have tried all of my 2.0 USB ports. I've tried restarting my computer, hard resetting my iPod, no matter what I do it doesn't show up when I connect it to the computer. iTunes is up to date, computer is up to date. Please help!
Message was edited by: dmbowman

i have the same issue!
idk what to do i uninstalled itunes and installed it again,
that didnt help. i did every thing i can think of.
when i plug it in it just says "we could not complete your itunes store request.
an unknown error occurred (-9812)"
and it shows its connected to itunes in the side,
but wen i click on it, it wont do any thing. help
i miss my ipod soo muchh!

HT1212 I do the same that is instructed in "If you have never synced your device with iTunes ".Everything works fine and itunes start restoring it and updating my ipad.But after 5 mints , same error again appears on itune screen.What should i do ? Somebod

I do the same that is instructed in "If you have never synced your device with iTunes ".Everything works fine and itunes start restoring it and updating my ipad.But after 5 mints , same error again appears on itune screen.And also ipad goes into same disabled postion.What should i do ? Somebody help please.

See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Some users have reported as many as 8 or 9 attempts were necessary before success.
Be sure to Follow ALL the Steps...
But... if the Device has been Modified... this will Not necessarily work.

HT4623 My ios update keeps getting stuck on the Restoring iPhone software stage. I uninstalled iTunes and reinstalled it again, but still nothing. Now I can't even use my phone as it shows the plug into iTunes screen. Please help!!!! Thanks,

My ios update keeps getting stuck on the Restoring iPhone software stage. I uninstalled iTunes and reinstalled it again, but still nothing. Now I can't even use my phone as it shows the plug into iTunes screen. Please help!!!! Thanks,

A Restore first downloads a new copy of iOS to your computer. On a slow Internet connection this can take a long time. How fast is your connection? How long would you expect it to take to download 900 MB?
That's assuming nothing is interfering with the download. Some firewalls and antivirus programs will block the download or slow it down. So you should temporarily disable your security software. Security software can also block the update after the iOS download is complete.

I attempted to update to 8.1 on my Iphone and received the connect to itunes screen. I connect and get a "the update software server cannot be connected". What do I do?

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