I backed up my phone before updating the software, but now I can't find my pictures. Help!

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I paid for a rented film on my iPad, got the receipt but now i can't find the film and its not in my purchase history. Help!

I paid for a rented film on my iPad, got the receipt but now i can't find the film and its not in my purchase history. Help!

If you rented and downloaded it on your iPad then it should be in the Videos app - if it doesn't show in there then have you got a film age rating set in Settings > General > Restrictions that is hiding it ?

TS2771 updated the software but now it has a white screen?

i updated the new sopftware on my ipod, that was fine then it said connect it to itunes so i did. but then it download the software again, once that was completed my ipod turned off then to the apple logo then to a white screen.
ive tried holding the lock and home button but the same thing happens and reconnecting it to itunes but nothings happening
HELP PLEASE

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

How can I find the serial number from CS4 for my mac? I remembered it being on the box, but now I can't find it, and they website I thought to have registered it to doesn't recognize the e-mail I would have used then I got it.

I don't know if this is the right place to ask this, but the website recommend I ask here. I bought the CS4 when I bought my macbook pro in when I was in college. I remember there being 2 serial numbers, so I could install to one other computer. That macbook pro finally died, and now I have a new mac which I am trying to re-install the creative suite on, only I can't find the serial number. The two stickers on the back of the CS4 box (which i thought were the serial numbers) don't look like that they're asking for, and the website listed on the inside of the box for me to register to doesn't recognize my e-mail (which hasn't changed since buying CS4). Any idea where I could find the serial number?

To locate the serial number:
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HT201269 I backed up my phone on itunes before I turned it over to the genius and now i can't find my pictures or videos after May of this year. It makes no sense

Not only are pics and videos gone but I have none of my text messages either. I manually backed up this up on itunes.

You can recover all lost iphone files by a tool.
Recover deleted/lost iPhone Photos, Contacts,SMS Messages,video and more from iTunes backup files,with Wondershare Data Recovery for iTunes,you also can Recover Data for iPad and iPod,including video,music,photo and other files.

So I have the iPhone 4 and just updated iOS 8.1.2 on my phone using my computer, and now I can't find any pictures or messages from last Tuesday (1/6/15). How would I be able to get it all back?

I was trying to put more music on my phone, but iTunes said I had to update and restore my phone. The only reason why I update using my computer is because I use up too much space to update using wi-fi, and I'd rather not erase everything to be honest. I started around 5-ish on 1/12/15 and finished around 12-ish on 1/13/15. (I had to keep restarting my computer and phone to get the system update like the troubleshooting website suggested.)The last time I backed up my phone was about a week ago on 1/6/15. But now when I look at my text messages and pictures, everything ends at 1/6/15 as if I never used my phone since then. Honestly, it's really frustrating. I know that you have to back up your phone before updating and everything, but I just wanted to know if there was a way I can get all of my missing stuff back. Maybe I did something wrong?? I'm just hoping there's a way for me to get my pictures and messages back. I don't even really care about the update to be honest lol. Any suggestions would help!!

You cannot update iPhone 4 to IOS 8.1.2, the highest you can update is IOS 7.1.2.
Unless you've iPhone 4S (looks similar to iPhone 4)

I restored the iPhone, but now I can not activate it.

Good afternoon. I tied my iPhone to the general account, of it changed the password. I restored the iPhone, but now I can not activate it. Help please. Just in case, I left my IMEI.
<Edited By Host>

Hi there TheOxxframe,
You may find the troubleshooting steps in the article below helpful.
Get help activating your iPhone
http://support.apple.com/kb/ts3424
-Griff W.

I have updated my iPhone 3s to the latest software. I had backed up my phone before I did this. Now I have lost my music and apps. I can't sync the phone with my Mac, I can't re-download as the phone says I don't have any music or apps available. Help!

I have updated my iPhone 3Gs to the latest software in an attempt to iron out a problem with a new telephone network provider (Tmobile). I had backed up my phone before I did this. Now I have lost my music and apps. I can't sync the phone with my Mac, I can't re-download from iTunes as the phone says I don't have any music or apps available to re-download although it all shows up on my Mac. The music and app content cannot be restored when I try to restore the phone from the back up I madeon my Mac. Help!

Working on that now. I'm just getting frustrated that everytime I run updates for the phone I end up with tech problems that I have to spend time solving as opposed to updates that actually improve my usage. Now I will once again get to spend hours reloading my phone all for updates that didn't affect my usage in the first place.

I have an iMac running OX 10.5.8 I need a portable external harddrive to back it up before updating the software to Yosemite but I can't find anything that doesn't require you to be running at least OX 10.6. Is there a suitable hard drive?

I have an iMac running OX 10.5.8
I need a portable external hard drive to back it up before updating the software to Yosemite but I can't find anything that doesn't require you to be running at least OX 10.6. Is there a suitable hard drive? I'm not very technical and wouldn't know how to do any formatting so I want it to be very basic so that I can just plug it in. 500GB should be more than adequate.

Correct. When you purchase devices, they would have stated the OS they needed to work, on the box. This can be overlooked, but it is very important to check when purchasing.
You current OS, is so old, that they technology build into the new devices, is not something your OS understands. It didn't exist when your OS was created, and therefore you need to upgrade the OS to work with the newer technology of these devices.
10.6 software is not downloadable. You must purchase a DVD disc. You can order it from the on-line apple store
- http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard.

Ive backed up my phone and restored it after updating the software and now a lot of my apps have waiting next to them and i cant access them from the interface

Ive backed up my phone and restored it after updating the software and now a lot of my apps are greyed out and i cant access them via the phone interface
I can only access them via the App store

I did plug it into itunes and then backed it up to the cloud (im actually wondering if thats my problem)
then restored it from the cloud.
Maybe I should restore it from the computer (when its plugged into itunes?)
thanks sberman

I wanted to update the software, but my iphone shut down, and cannot even restore back. why?

I decided to update the software, but it failed. Itunes icon came out. I decided to restore back, but it says that I have an error. The iphone was working perfect before updating.

work through this
http://support.apple.com/kb/HT1808

TS1702 My IOS is 4.2.2 and my ipod doesnt accept later versions. Before updating the software, I used to have viber and now I can reinstall it, because it needs IOS 4.3 or later. Is there any place where I can get the older versions of this app?

My IOS is 4.2.2 and my ipod doesnt accept later versions. Before updating the software, I used to have viber and now I can reinstall it, because it needs IOS 4.3 or later. Is there any place where I can get the older versions of this app? Also, there are others app that wont install, such as netflix, angry birds, etc
Please, help me! I really need it!

Only if you have it on your computer or in a computer file backup

I plugged my phone into my a different computer (mac) that was not mine and it asked me to restore the phone. I started to back up the phone, then ended the phone got unplugged in the middle of the backup. Now we can't find where the iPhone backed up.

I plugged my phone into my a different computer (mac) that was not mine and it asked me to restore the phone. I started to back up the phone, then ended the phone got unplugged in the middle of the backup. Now we can't find where the iPhone backed up.

If it there is a backup you will find in in ~/Library/Application Support/MobileSync/Backup. (Just open Finder>Go>Go To Folder..., past this in the path box and click Go.)

Do i need to install the iTunes in my iPhone and backup before update the software version?

do i need to install the iTunes in my iPhone and backup before update the software version?

No itunes on your computer.

I used to be able to download temple run onto my iPod 2nd generation. I then had to restore the iPod but now I can't re-download temple run onto it. It says you need a higher ios number. Is there anything I can do to get it back?

I used to be able to download temple run onto my iPod 2nd generation. I then had to restore the iPod but now I can't re-download temple run onto it. It says you need a higher ios number. This is the same with many other apps as well and not just temple run. Is there anything I can do to get them back?

So, you need an older version of the iOS app, because the current version no longer works on your iPod touch.
If you do regular backups of your hard drive (as you should), such as by using Apple's built-in Time Machine (if you use a Mac), you may find the older version of the app in the backup archive, and restore it (replacing the newer version). They are stored in the iTunes Media folder, in the Mobile Applications sub-folder. You should then be able to sync the older version to your iPod touch.
I can't think of any other way to get it back...
NOTE: An 2nd gen iPod touch can run up to iOS 4.2.1. If your iPod touch is running something earlier, and that is why the app no longer works, you can also consider updating the iPod's iOS.
I use an even older iPhone (original). I avoid this potential problem by aways updating its apps on the iPhone, not in iTunes on the computer. When I do it on the iPhone, it will not download a newer version of an app that won't run on my old iPhone.

I backed up my phone before updating the software, but now I can't find my pictures. Help!

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