I bank on line and when I run my statement it is placed horizonal instead of vertical and freezes the screen

I bank on line and tried to run a copy of my latest statement.  It was placed on the screen horizonally  instead of vertical and freezes the screen when I try to print it.  My bank told me the Adobe was responsible for this situation and they could not help me.  I need help?

Try to download the statement. You can then open in Reader. If it is still sideways you can rotate the view then print

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