I beleive your software has been compromized - I was hacked after downloading firefox optimized for yahoo. Does that even exist? if so it has been hacked.

Yesterday I downloaded a 'firefox optimized for yahoo' app. Then last night my yahoo email was hacked and all emails and contacts deleted. I believe the app I downloaded may have been false? or your yahoo optimization was hacked.

Where did you get that "app" from?
Or did you purposely install the Yahoo optimized version of Firefox '''5.0''', which is almost 2 years old? And '''not''' made by Mozilla!
The best place to get Firefox is from Mozilla directly, not from a 3rd party website which may have done "who knows what" as far as "tweaks".
http://www.mozilla.org/en-US/firefox/fx/#desktop

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Trying to use new YahooMail interface, I've got the message: Sorry, Mozilla Firefox optimized for Yahoo! is not available for your system.

My hardware is moch more advanced than demanded for version of Firefox? optimized for Yahoo.
Thank you for your help!

Download latest Firefox 6.0.1 version from one of these links:
* http://www.mozilla.com/en-US/firefox/new/
* http://www.mozilla.com/en-US/firefox/central/
* http://www.mozilla.com/en-US/firefox/fx/
* http://www.mozilla.com/en-US/firefox/all.html
Uninstall your current Firefox
* https://support.mozilla.com/en-US/kb/Uninstalling%20Firefox
* DO NOT SELECT TO REMOVE USER DATA AND SETTINGS
Install Firefox using the downloaded installer file
* https://support.mozilla.com/en-US/kb/Installing%20Firefox%20on%20Windows
Check and tell if its working.

HT201209 I have downloaded and paid for an app that is not working. It has no sound.

I have paid for and downloaded a book app - for my grade 2 students to use. It downloaded fine, but has no sound. It is "Go away, Big Green Monster' by Ed Emberley - I have deleted and downloaded it several times - but it still has no sound? What do I do to fix this problem or get my money back?
My next question is that I have bought and put in an itunes card to use on my ipad - but when I buy an app the ipad is still using my credit card and is not redeeming my itunes gift card - what to I do so that my gift card is used rather than my credit card?

If you open the App Store and go to Updates (on the bottom) and then Purchased (near the top), you will see your app there and you can download it again.

Apple id has been disabled when i want to make a purchase, what the **** does that mean

apple id has been disable when i want to make a purchase, what the **** does that mean and how can that be rectified

If changing your password does not solve then contact itunes support.

During CS5 master collection update, I get the error "There was an error downloading this update. Please quit and try again later." This has been happening for the past few days. Can someone help me getting my updates?

During CS5 master collection update on Windows 7, 64-bit laptop, I get the error "There was an error downloading this update. Please quit and try again later." This has been happening for the past few days. Can someone help me getting my updates?

Since CS5 is from 4+ years before the Cloud, this is not the right forum... but I don't really know a correct forum for that very old product
Have you tried to manually update the individual programs?
All updates start here and select product, read to see if you need to install updates in number order, or if the updates are cumulative for the individual product http://www.adobe.com/downloads/updates/

I have been storing my Aperture and IMovie Libraries on an external hard drive that recently died. Fortunately I've been using Time Machine to back up to a 2nd external drive. How do I restore my libraries to a new external hard drive?

I have been storing my Aperture and IMovie Libraries on an external hard drive that recently died. Fortunately I've been using Time Machine to back up to a 2nd external drive. How do I restore my libraries to a new external hard drive?

This is a tricky one.
Open up Time Machine and go back to a date using the timeline on the right side of the window when you know the drive was working and was backing up as part of Time Machine backups.
Click on the name of your Mac under the Devices heading on the left side of the window in Time Machine, and if things are working correctly you will see Macintosh HD (or whatever you have named it) and the name of the external hard drive that was backing up in the past.
Right-Click on the name of the external hard drive and then click on "Restore (name of drive) to....." You may be asked for your adminstrator password at this point.
It might be easier to restore the drive contents to your desktop if you have room on your Mac, and then copy things over to the new external drive where you want to store the Aperture and iMovie Libraries.
Once the libraries have been moved over the new external hard drive, you will likely need to "point" Aperture and iMovie to the location of the libraries on the new external hard drive.

I have not been sent a serial number after subscribing to Captivate for a year. Does anyone know how I can get it?

I have not been sent a serial number after subscribing to Captivate for a year. Does anyone know how I can get it? Or how to actually speak to someone in Adobe ??? Very frustrating!
Thanks

You have to just sign in with your Adobe Id during the installation process and it will validate your subscription from the activation server. Once your Id is validated then your subscription will be activated. You don't need serial number to activate subscription.
You may download the product from the link mentioned below.
https://www.adobe.com/cfusion/tdrc/index.cfm?product=captivate
Regards,
Rajeev.

When I start to download Firefox, I get a message that says "This type of file can harm your computer. Do yiu want to keep Firefox...p7.0.1.exe anyway? What does that mean and in what way can it harm my computer? Do I download it anyway?

When I start to download Firefox, I get a message that says "This type of file can harm your computer. Do yiu want to keep Firefox...p7.0.1.exe anyway? What does that mean and in what way can it harm my computer? Do I download it anyway?

You get that message any time you download an executable file. It is safe to open as long as you download from http://www.mozilla.org/en-US/firefox/new/

After downloading Firefox onto my pc I have been unable to open my AOL. Saw online that others have had this problem. Can it be resolved? If not I need to remove Firefox.

I was having trouble with downloads on Explorer and in the process of resolving the issue with Microsoft support over the phone we tested the solution by downloading itunes and firefox. That was two days ago and I have not been able to open my AOL from the icon on my screen. Explorer is ok and I can access AOL through that search engine. I read online that others have had the same problem after downloading Firefox.

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
See also:
*http://kb.mozillazine.org/Error_loading_websites
You can try to reset (power off/on) the router.

Ibuilding a web-site with intit. Today I found out their SiteBuilder software is not Mac compattable. They suggest downloading FireFox. I am running Mac OS X 10.4.11. Is there an older version of FireFox that I can download? Where can it be found?

I am building a web-site with intit. Today I found out their SiteBuilder software is not Mac compatable. They suggest downloading FireFox. I am running Mac OS X 10.4.11. Is there an older version of FireFox that I can download in order to build my site?

This is the last version of Firefox which will work with PPC Macs. http://www.mozilla.com/en-US/firefox/all-older.html

Every time i try to download something i get a message that it contains a virus and has been deleted

everytime i try to download something i get a message saying it contains a virus and has been deleted

if you are downloading from the Adobe site, your antivirus software may be giving a false positive. Is it up to date ?

HT3743 Iphone 4 unlocked by at&t i did a restore from itunes and get an error message "your request cannot be processed please try again after sometime" I tried for a week now but same problem, please advice

I have Iphone4 brought from at&t USA(carrier locked) and i am in india now, i contacted at&t and requested for an unlock for me to use with indian carriers.
I got an email confirming the unlock has been completed from at&t and asked me to connect the device to itunes and do a back&restore, after the restore process i get an error message on itunes "your request cannot be processed, please try again after sometime" i tried it with my airtel sim card and also at&t sim card but did not work. I contacted at&t and they confirmed that the unlock request was successful but i still get the same error.
Please kindly help me if i need to do someting to be able to activate and unlock my iphone4

Excuse me. I am on a contract with O2 with an iphone 4s, suddenly xmas day it said "no service", took it to o2 who sent it to apple factory who refused to repair it because a screw missing. I wouldnt know have never opened phone in my life,wouldnt know how to, then went direct to Apple Regent St London who also said "screw missing, warrenty void, then produced a phone just out of contract due to upgrade,a vodaphone carrier 3gs, it was unlocked but then told by apple the owner had to go to vodaphone and get it unlocked on their books which could take up to 48 hours, it is now 72 hours later and i have the same error despite backing up old phone with i tunes and i cloud,am very angry and am paying alot for a contract every month, all i can see is "no service and waiting for activation" and all ths started when I upgraded to IOS 6.Am extremely upset and still under warranty but no one seems to want to help me to connect to WiFI, i cannot keep going to Apple Regent Street at lunchtime and be shooed of with excuses, this replacement phone 3gs should work and it doesnt. Am extremely annoyed with the info i have been provded wth by Apple staff.Now I havent had a phone since 25th december.

Has another else had this problem after downloading OS X (10.5.6)?

I was beginning to think this was a Safari download problem, but now I am wondering if anyone else has had this problem after downloading OS X 10.5.6. I have one web site that I can load, but when i enter my I.D. and then password it quickly kicks me off and an error message comes up saying my internet time has expired and I need to log in again. I have checked with my internet service provider as well as the web site people. No problems there. I can log in using another computer which I have not downloaded the new OS X system. I can also log into the site from the intel side of our iMac. Any suggestions why the Mac side will not load this site fully? I would be very interested in fixing this.
Thanks.

Hello,
Try resetting the password for this particular site using Keychain Access (Applications/Utilities.
Home Index
Adding a password to your keychain
You can add passwords for servers, email accounts, and other password-protected resources to your keychain. The next time you access the server or check your mail you won’t have to type your password.
To add a password to your keychain:
Open Keychain Access, located in the Utilites folder in the Applications folder.
Open Keychain Access
Select a Keychain from the list.
Choose File > New Password Item.
Fill in the information for Keychain Item Name, Account Name, and Password.
You can select Show Typing to reveal the characters you typed to make sure they are correct.
To add a password for an application, look for a checkbox in the login dialog or other feature (such as a menu item or preference) that adds your password to a keychain. If you can’t find a way to add a password to your keychain, the application may not support keychains.
Carolyn

Clsing Firfox 4.- for Yahoo does not save tabs on close like previous versions. Your help says settings but does not tell me what setting...

In all the previous versions of Firefox, when I close Firefox, I was asked if I wanted to save my tabs. The latest version is not allowing that option. Why not and what setting will bring this function back. I should not have to pull down the History menu and request Previous Session, I should be able to start with my previous session if I exit and not close the tabs.
Upgrades should increase functionality and NOT completely change the look and feel of the program.
Thanks

One of the changes in Firefox 4: '''''by default''''' Firefox 4 does not display the "Save Tabs and Exit" warning message when closing multiple tabs, but it can be turned back on by changing some preferences.
*Saving tabs was not removed from Firefox 4, but it works a bit differently.
*By default, Firefox 4 will not ask to save tabs, but instead it will always save your tabs on exit unless you are in Private Browsing mode. You can restore them next time by:
*#clicking Firefox button > History >"Restore Previous Session", or
*#type '''''about:home''''' in the URL bar and press the Enter key, then press the "Restore Previous Session" button
*''Note: This was a decision by the developers. On this forum, we are all '''uncompensated volunteers''' here to help other users. The developes/employees of Mozilla/Firefox rarely, if ever visit here.''
Some things to check:
#'''Browsing history must be saved'''
#*Firefox button: Firefox button > Options > Options > Privacy > [X] Remember my browsing history
#*Menu Bar: Tools > Options > Privacy > [X] Remember my browsing history
#'''Also make sure you do not clear "Browsing History" when using Clear Recent History or when closing Firefox'''
#*Using Clear Recent History
#**Firefox button: Firefox button > History >Clear Recent History
#**Menu Bar: Tools > Clear Recent History
#*When closing Firefox
#**Firefox button: Firefox button > Options > Options > Privacy (checked) > Settings
#**Menu Bar: Tools > Options > Privacy (checked) > Settings
#**See: https://support.mozilla.com/en-US/kb/Clear%20Recent%20History
#'''Make sure you are not in Private Browsing mode''' or '''in permanent Private Browsing mode''':
#*See: https://support.mozilla.com/en-US/kb/Private%20Browsing
#'''If you have the'''Tab Mix Plus'''extension''', then disable the built-in session restore.
To display the "Save Tabs and Exit" message when closing multiple tabs, you can do the following:
#Type '''''about:config''''' in the URL/Location/Address bar and press the Enter key
#Accept the warning message (promise to be careful)
#The preferences page/list will open
#Filter = '''''browser.tabs.warnOnClose'''''
#If its value is set to false, double-click on it (in the lower panel) to toggle its value to true
#Repeat steps 4 and 5 for these following 3 preferences also:
#*'''''browser.warnOnQuit'''''
#*'''''browser.warnOnRestart'''''
#*'''''browser.showQuitWarning'''''
#**Note: last pref is new in Firefox 4b12, may need to add (boolean)
#**Info/Instruction for using '''''about:config''''': http://kb.mozillazine.org/About:config
#See:
#*https://support.mozilla.com/en-US/questions/785169
#*http://forums.mozillazine.org/viewtopic.php?f=23&t=2105039&p=10434467&sid=fd2a35945bb2c633687f7b50d8c53989
#*http://blog.zpao.com/post/3174360617/about-that-quit-dialog
 
 
'''You need to update the following:'''
*'''''Shockwave Flash 10.2 r153 '''''
#'''''Check your plugin versions''''' on either of the following links':
#*http://www.mozilla.com/en-US/plugincheck/
#*https://www-trunk.stage.mozilla.com/en-US/plugincheck/
#*'''Note: plugin check page does not have information on all plugin versions'''
#*There are plugin specific testing links available from this page:
#**http://kb.mozillazine.org/Testing_plugins
#'''Update the [[Managing the Flash plugin|Flash]] plugin''' to the latest version.
#*Download and SAVE to your Desktop so you can find the installer later
#*If you do not have the current version, click on the "Player Download Center" link on the "'''Download and information'''" or "'''Download Manual installers'''" below
#*After download is complete, exit Firefox
#*Click on the installer you just downloaded and install
#**Windows 7 and Vista: may need to right-click the installer and choose "Run as Administrator"
#*Start Firefox and check your version again or test the installation by going back to the download link below
#*'''Download and information''': http://www.adobe.com/software/flash/about/
#**Use Firefox to go to the above site to update the Firefox plugin (will also install plugin for most other browsers; except IE)
#**Use IE to go to the above site to update the IE ActiveX
#*'''Download Manual installers'''.
#**http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller
#**Note separate links for:
#***Plugin for Firefox and most other browsers
#***ActiveX for IE

Following your instructions for fixing problems after downloading firefox 4 made it completely unusable, not even able to connect for feedback.

I was having with internet and web connections just stopping or freezing after downloading firefox4. I tried following your dirrections that said to turn it off then back on. It turned off but would not go back on. I couldn't connect to anything so went back to my old search engine. I couldn;t even send you information concerning the problem until I got your recent email. The dirrections are really hard to follow for people who are not great on computer lingo. Can you write it out step by step?

Press '''START + R''' in keyboard to open the '''Run''' box(or '''start''' then '''run''') , type in the RUN box '''%APPDATA%''' (or copied in just i wrote, bold text) then click '''OK'''. A Windows Explorer window will appear, in this window, choose '''Mozilla''' then '''Firefox''' then '''Profiles'''. Each folder in the "Profiles" folder (e.g., "xxxxxxxx.default") is a profile on your computer (maybe is one file if you have only one profile).
see for more info : [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile folder - Firefox ]
try it, good luck
thanks again

I beleive your software has been compromized - I was hacked after downloading firefox optimized for yahoo. Does that even exist? if so it has been hacked.

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