I believe I found the fix solving home sharing issues with Windows 7

I was having a problem with my Windows 7 PC while trying to connect iTunes home sharing and my Apple TV.  While speaking to Apple support, the tech told me that home sharing uses port 3689.  I searched the web and found this link explaining how to open a port on your PC.  The issue seems to be with Windows firewall, or the anti virus software controlling the Windows firewall.  I use Norton anti virus so when I opened the Windows firewall selection in the control panel, the Norton window opened and the fix was identical to the one shown in this link.  http://maximumpcguides.com/windows-7/open-a-port-in-windows-7s-firewall/
Follow the instructions on the page and for step #7, enter 3689.  When you get to step #10, I typed in "Apple TV Home Sharing" so I could identify the port later on.  I made these changes, rebooted the computer, started iTunes, turned on the Apple TV and everything worked.  Try it and this should solve what seems to be a common problem.

Solved - at least all good so far.
I had to add rules to my firewall software (Symantec Endpoint Protection) for Bonjour (UDP 5353) and DAAP (TCP 3689).  Once I did that, the other librares were shown in SHARING and the Apple TV reliably connects.
What I don't understand was why it worked at all without the rules in place.

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  • Home Sharing issues with Windows PCs

    I've had an Apple TV2 for over a year.  It has been working fine with no issues at all.  I use an old laptop running WinXP as my "media server" and it has worked fine up until the last few of months.
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    I just installed iTunes on my Acer Netbook which is running Windows 7 Starter and it has the same unreliability issues as the laptop.
    These seems to suggest it is an iTunes/Windows problem – but why am I the only one?
    I should add that I can play some content on the Apple TV from either the laptop or the netbook.  It might work the first time, even the second time but eventually it just fails. For example, last night we started to watch something on the Apple TV from the library on the WinXP laptop.  It played fine for the first 4 minutes and then it just dropped out.
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    Solved - at least all good so far.
    I had to add rules to my firewall software (Symantec Endpoint Protection) for Bonjour (UDP 5353) and DAAP (TCP 3689).  Once I did that, the other librares were shown in SHARING and the Apple TV reliably connects.
    What I don't understand was why it worked at all without the rules in place.

  • Potential Solution: Home Sharing issues with iTunes 10.6

    TL;DR: On a hunch, I changed the power settings of the ATV to never sleep. Since then, I have not had any issues. Granted, it's only been a couple of days, but it seems to have done the trick.
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    A sniffer cap and some observation of the power indicator on the ATV indicated that while it was sleeping, the ATV was querying iTunes. It would power on for a sec (wake on LAN, maybe?), issue some queries, then sleep.
    When this happened, the TCP sessions created were never town down. As such, I would eventually see 200+ established sessions on port 3689. I don't know exactly how many it took to make this happen, but when I saw this, iTunes stopped accepting new connections.
    Of course, bouncing iTunes would remedy the issue for a while, but it would return.
    On a hunch, I changed the power settings of the ATV to never sleep. Since then, I have not had any issues. Granted, it's only been a couple of days, but it seems to have done the trick.
    I would be interested to hear if it works for others.
    Happy viewing,
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    Thanks for posting this.
    I've been searching for an option of how to approach this problem.
    I picked up the new AppleTV when it was released, but it has made iTunes fairly useless from a Home Sharing standpoint.
    I also observed the massive number of TCP connections being opened against iTunes, but never closed.
    As expected, I could manually kill a few of these connections, and then could connect again, even without closing iTunes.
    I performed most of my testing with Windows 7, but while troubleshooting I had the same issue with iTunes on an old Mac Mini I had sitting around.
    I will try your solution, which makes a lot of sense, but it would be nice if Apple fixed the real problem.
    Thanks again.

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