I believe I purchased the software but I have not received the code to install the software. Please help!?!?!
How do I get the code to download the software???
if you purchased a cc subscription, download the cc desktop app, https://creative.adobe.com/products/creative-cloud
and use the app to install your programs.
otherwise:
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
window using the Lightroom 3 link to see those 'Important Instructions'.
Similar Messages
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help
No one here can do anything about this.
Yesterday was Saturday - this is the weekend, so support staff is probably not at 100% over the weekend. You will probably be contacted tomorrow. -
I downloaded my Creative Suite 5.5 student teacher licensing software. I all loaded fine in my Mac but at the end of the download it gave me a message that I would need to check my e-mail for further steps in order to be able to use the software. I have not received this e-mail yet. I had my email listed as <Removed by Moderator>
Is there something that I need to show as proof of being a student yet? I had to give my student id number in order to get the serial number. I did not use my student e-mail address though. If that is the issue I can supply that also. <Removed by Moderator>
Help. PleaseErdygirl please be aware you are posting to a public forum. I have removed your personal information from your previous post.
Please check your account at http://www.adobe.com/ to locate your serial number. You can find more information on how to locate your serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html. -
On 4/3 3 54.95 purchases went through on my checking account. I had a 50 dollar I tunes card and tried to buy an item worth 50 dollars. but instead 54.95 was charged 3 times from my bank account on iTunes card. I talked to my bank and iTunes. ITunes said they would refund all of them. I check my apps purchases on my pc and all 3 of the charges say refunded but I have received no money. On top of that I did not receive anything I purchased. what should I do to get my money back?
It can take a number of days before the refunds will show on your card - if they aren't there by the end of the week then try contacting iTunes Support again.
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Have tried to reset password but have not received reset email after 2 days. Please help!
Hi there fellow Apple-ites.
Hoping you can help with this.
After using my current Apple ID (new email address) for about a year for app store and iTunes, find my friends, iPhone (etc) and being able to log into iCloud, my new (this year) MBP has somehow reverted to my old ID (old email address, still same account). I just upgraded to Lion and now iCal tells me it can't connect to iCloud because of a problem with Apple ID, which is my old email address.
I want to be able to log in under my old Apple ID to change it over to my current Apple ID, or somehow unlink from my old Apple ID.
I can't remember the password because it's been ages since I've used it. I have tried to reset but I haven't received the reset emails in the last 2 days. I have checked spam and trash in all email addresses in case it is a different address to the one I thought. I have also checked that I don't have any filters that could delete the email.
I tried the secret questions but I can't get past the birthdate page - says my info is incorrect! I have followed the links from the general support area and checked iCloud system status and everything is normal. I have noticed a lot of people have this problem but that it appears unresolved or they haven't written back on how it has been resolved.
This problem seems too common to warrant a phone call or visit to an Apple store (there is no Apple store in my town either). Anyone have any ideas? I promise I'll respond when/if it resolves! By the way, I'm in Australia.
Thanks in advanceThanks for that advice @randers4.
I linked through and submitted my info as a "topic not covered" in the iCloud section. After entering the serial number of my MBP it turns out I wasn't eligible for technical support (though I don't think this is hardware related support) and the final suggestion was to take my computer into an Apple store. I called my local Apple reseller and asked for assistance. The customer service rep was very nice but unable to help, so suggested I call Apple Support on 1300 321 456. I did so and, again, spoke to two very polite and helpful customer service people (I was transferred to security services). I didn't have to be on hold to speak to either rep for more than a few seconds! After trying a few different things, he worked out what was happening...
So, to cut a long story short, to solve the problem in my OP, all I had to do was log out of iCloud in my System Preferences and log back in using my current Apple ID. [Edited to add that I had to sign out of everything I was currently signed in to with my Apple ID before logging out and in again.]
Problem solved!
Message was edited by: NotBaconBits -
I initially created my apple account years ago. I am trying to reset my security questions because my answers are continually incorrect. I pressed the link that sends reset security questions info to my alt. address, but I have not received the email with instructions. I have resent the email several times and checked both of the emails I have set up with my apple account to no avail. I have tried everything that is provided in the support article about the issue and my problem has not be resolved. I've even deleted my alt email from the apple account and then reassigned it and tried again, however, I still have not received the email. Without knowing the answers to my security questions, I cannot purchase anything from the iTunes store, which I have been trying to do.
I do not know what the problem is and I am asking for any resolutions. Please and thank you!Go to the Apple ID Security site from http://support.apple.com/kb/HT5699 or call the AppleCare support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team...either can help you reset your questions/answers.
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bought games and music on my ipod touch and then bought a new mac, but i updated my ipod on the new mac and lost all of my games and music and they arent on my computer or my ipod touch:( The apps i bought are not on my old computer either!! please help!!! I don't want to buy them all again!!
- You can redownload yur apps at no additional cost. See:
How to redownload purchased apps from the App Store
- You only get one download of music and it is up to you to make a backup. However, sometimes if you explain what happens the iTunes store may allow a redownload of music. You can contact them by starting here and selecting the appropriate topic:
Apple - Support - iTunes -
My credit card has been charged for book, however my purchase history shows no record of the transaction and I have not received the book. The online problem reporting system does not have options to report this incident. Who can I call?
Would be problems with purchases, billing, and redemption option. It's not 100% exact to your issue, but it will get you to the right department.
Go here https://expresslane.apple.com/GetproductgroupList.do then select ITunes, then Store, then Purchases, Billing, and Redemption. Then.. probably pick "My topic is not listed." -
I downloaded Firefox 4.0 and it says to re-install the toolbar but I have not been successful in doing so. I went to the forums and tried all the suggested fixes but none worked. Can I go back to the older version? I had no trouble with that and I do not like this new version at all. I tried a system restore twice and it did not fix the problem.
I would imagine it's the MyWay Searchbar which is classified by most anti-malware scanners as adware, or even worse as spyware. I say that because I see "SmileyCentral" in your list of plugins and that's an add-on for that particular toolbar. You can disable that via Tools | Add-ons | Plugins.
There are a number of toolbars which won't work with Firefox 4 anymore due to the enhanced protection mechanisms in the browser.
Mozilla recommends that you only install add-ons from its own security site @ https://addons.mozilla.org/en-US/firefox/?browse=featured Generally speaking, those have all been tested and approved. The exceptions are those currently under review which are marked with a yellow banner to warn users that they haven't passed Mozilla's labs yet. -
is the new iPad and iPod touch 5g have exactly the same iSight camera. because i heard read a lot in the apple site about the new iPad camera but the description for the new iPod touch is not so good IN TERMS OF CAMERA. so please help me. coz i want to know is ipod touch 5g giving the new ipads like high clarity mages
The ipod touch 5g and the new ipoad both have 5-mega pixal cameras.
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I have a connection in the top left hand corner and can access the internet with and without internet on my iphone 5c but I can't receive and create texts and calls, someone please help have tried everything!
YOu will need to contact your cell phone provider to resolve those issue, those are carrier features.
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I have a 192 ip at home but I can't get rid of the 169 ip from my iPhone. My Mac perfectly connects to the wifi but my iPhone doesn't seem to connect to it. Please help!
EUREKA, I found the solution to my problem in a Discussion initiated by gingertodd on July 27, 2011 entitled "Safari in Lion hijacked by malware." The solution was provided by Badunit who recommended force quitting Safari and then reopening it while holding down the Shift key. It worked instantly, and I subsequently was able to open Safari normally by just clicking on its icon in the Dock. THANK YOU BADUNIT!
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hello, buy a membership for 1 month photoshop cc for my pc but I can not turn, I still ticking install the trial version, what I can do?
sign out and then back in to your cc desktop app (using the same adobe id used to pay for your cc subscription). Sign out, Sign in | Creative Cloud Desktop app
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i went to update my ipad to the iOS7, but then it went into recovery and wont restore, can someone please help me figure out how to restore it?
Follow step 1 to step 3 very closely.
http://support.apple.com/kb/HT1808 -
I am confused about messaging. Shouldn't I be able to send and receive messages with cellular data off and without wifi? I can send the message but often do not receive messages from others, iPhone or other, until I turn on cellular or wifi.
Depends on the type of Message.
SMS messages will send and receive with data off. and while you can guarantee you send using SMS you cannot guarantee that whoever replies to you does also. They may be replying thorugh iMessage if they are using iPhones.
However Android should be sending through SMS.
You can turn off iMessage if you want to, though people with limtied SMS text messaging in their plans may not appreciate it, and stop messaging you.
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