I believe my BlackBerry has been HACKED

Question

This may sound crazy. I've been using Blackberry for 7 years and have never encountered something like this. I woke up to my alarm last week and as I reached for it I noticed a messaged had popped up on my screen that said "Your phone has been hacked" with an exclamation mark inside a Triangle beside it. I read the msg at the same moment I touched my phone to turn off my alarm and the message disapearred. Rubbing my eyes I thought I was seeing things.
Last night Microsoft outlook mailed me to inform me my account had been accessed from another country. I changed ALL my passwords immediately and ONLY entered the new passwords into my Blackberry to re-sync my accounts. An hour ago I just got an email from a different email account saying my other email had been accessed. But the ONLY place I'd entered the NEW password for this other email account had been on my blackberry. Whoever accessed my other account already had my NEW password, and the only place I entered that new password was on my blackberry device.
I now believe the message I saw on my phone that morning was actually there and I don't know what to do! Is it possible for a Blackberry to display that message to a user? Please help!

Answer 1

If the messages are in your email, these are very common scams.
If you have a popup directly on your desktop of the Blackberry phone when not running an application this is very strange. This should never happen!  If it is in an email, then it is obvious it is email content. If the popup is in a software then it is the software that is the problem.
If I was to see a popup on the desktop of a Blackberry device, I would wipe the phone and re-install the operating system. Using the Link software backup the user files first. If your data is not important you can skip the backup. First make sure your phone is synced with some type of service to preserve your email addresses.  You can re-install the OS using the Link software. This is sort of a long process, but not too difficult to do.
I know a lot of people including myself who get these scams.  I just hope you never answered to any of these, and NEVER clicked on any links and fill out their forms. 
With your Blackberry phone, as long you use original Blackberry software and NEVER follow instrcutions from Scam email you should be safe. If you ever filled out any of these Scam forms you very quickly must change your passwords.
With your phone or computer NEVER open any emails, and especially attachments unless you are sure the source is safe.
The email services, financial services, operating systems services, and distributors will never send you emails asking about passwords and personal information.  The only time you would receive an email from any of these services is if you solicited to have an email from them.
If you are installing Android software be cautious. Many Android programs can be a security issue with the phone. The whole idea of the Blackberry phone is for the security. Using Android software does add some risk.
I have been told the safest download sites are 1mobile and Amazon for Android programs to be used on the Blackberry phone. But, there are no absolute guarantees. 
When I first got my Passport, I tried an Android software that looked interesting to me.  I downloaded it from the Google server for Android programs. The phone started to work very slow, and the program was displaying banners on the screen when I was using the program. It was a free chess game. I tried to uninstall this game and it would not go out!  I had a backup from before I installed this program. The best I could do to get rid of it was to wipe the phone and re-install the OS. This fixed it.
I hope all this helps you out. I am a user like anyone else, and when i have time I participate in these groups. In my family we have a lot of Blackberry phones. We like this phone a lot.
Jerry G.