I bough element 13 serial number appears invalid?

I just paid to download adobe elements 13 and appears my serial number invalid.

Dafner32695131 what specific error message are you receiving when you install Element 13? Are you utilizing the installation files provided with your purchase? You can find details on how to download your purchased software at Find a download link on Adobe.com.

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Invalid Photoshop Elements 8 serial number is invalid

I upgraded to Photoshop Elements 8 in May 2010. Now when I try to access the program, it starts asking for serial numbers and, when entered, I get a meassage it is invalid. What's up?

Hi there,
1. Had you purchased the bundle - Photoshop Elements & Premiere Elements? If yes, check whether the serial number which you are using is for Photoshop Elements or Premiere Elements.
2. What is the name and version that is written on the Activation window?
3. What is the platform and version you are using?
4. How did you install the product from? Did you use anything like "Time Machine" in Mac?
Regards,
Jairaj

Photoshop Elements install serial number is invalid

I purchased PE online, have a box with a serial number on the disk box inside. Installation says the serial number is invalid

Photoshop Elements is not part of the Cloud, please ask in that forum
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
Select a topic, then click I STILL NEED HELP to activate Photoshop Elements chat
-http://helpx.adobe.com/contact.html?product=photoshop-elements
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

I am trying to install Photoshop Elements on my new Windows 8 computer (I recently upgraded my windows 7 computer where Photoshop was working fine on before). It says the serial number is invalid. Do older versionsnot work on Windows8, or do I need to u

I am trying to install Photoshop Elements on my new Windows 8 computer (I recently upgraded my windows 7 computer where Photoshop was working fine on before). It says the serial number is invalid. Do older versionsnot work on Windows8, or do I need to uninstall it from my old computer first?

You are allowed to have two activated installations. If you happened to have one on this Windows 8 machine before, it is possible that the activation used for it was never deactivated (did you deactivate it before you upgraded Windows?). Talk to Adobe support thru chat. They might be able to resolve this with you:
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

jessicar
Just user to user....based on past and current history, Adobe Tech Support is not going to help you with a technical issue which is preventing you from using your purchased serial number for Photoshop Elements. Version 12 is not the current version. And, the Adobe Tech Support is limited even for the current version which is 13. If this matter involves a purchased activated serial number trapped on a crashed computer while you are trying to install on a 3rd computer, then probably Adobe Chat Activation can be of assistance. If that is the case and you want to explore that possibility, then click on the following link
Contact Customer Care
Photoshop Elements
Adobe ID, Signing In
Adobe ID, Sign In, Account Help
Chat Panel
If the above link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
Are you getting one of those "too many computers with your serial number" messages? Then the above should apply to your situation.
Before the above consider....
a. For Photoshop Elements technical issues please post your question in the Adobe Photoshop Elements Forum. Somehow your
question got posted in the Adobe Premiere Elements Forum.
b. Have you verified your Photoshop Elements serial number at the Adobe web site (http://www.adobe.com) - after signing in with your
Adobe ID and Password, type My Products in the Search field and follow the path to your product in My Products. Click on Adobe
Photoshop Elements 12 in your list to reveal the serial number.
c. Do the install with antivirus and firewall(s) disabled.
ATR

I am having trouble re-installing Elements 12. when it try, it says my serial number is invalid

I bought elements 12.0 in December 2013. my computer recently crashed and I have to reinstall Elements. But when I try, it says the serial number is invalid. I've tried all the Adobe technical support contacts but they won't help and have told me to come here.

Same problem for me. Is there any way to escalate this query so there's a resolution?!

My serial number appears to be invalid.

My serial number appears to be invalid. This is for my copy of Acrobat Pro XI.

Hi Gonzalez
Welcome to Adobe Forum,
1. Confirm the serial number :https://helpx.adobe.com/x-productkb/global/find-serial-number.html
2. Refer to : http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
Please let us know if it worked.
Regards,
Rajshree

Got error during installation saying serial number is invalid for a photoshop and premiere elements package I bought from Adobe website last year. Anybody has a solution for this? Thanks.

Got error during installation saying serial number is invalid for a photoshop and premiere elements package I bought from Adobe website last year. Anybody has a solution for this? Thanks.

Does your serial number show on your account page?
https://www.adobe.com/account.html for serial numbers on your Adobe page... or
Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html

Installed my Photoshop Elements 7 on my new laptop. Says my serial number is invalid. Chatted with customer service rep and she says the number should work. What now?

Installed my Photoshop Elements 7 on my new laptop. Says my serial number is invalid. Chatted with customer service rep and she says the number should work. What now?

Hi,
Did the serial number come from a boxed set and previously installed from disc and are you now trying to install from a download?
If so, that will not work - the serial numbers are different.
If you don't have a dvd drive on your new system, perhaps you could get someone to copy your disc to a memory stick and install from that.
Brian

On reinstall of elements 9 it says my serial number is invalid?

I own elements 9 and 12. I cannot unistall 9 so I downloaded it and tried to reinstall it but it says that my serial number is invalid, although it matches what is in my Adobe products.

Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Upgraded from Elements 9 to 12 and the Adobe site says my serial number is invalid. [was:Pardner 1]

I just upgraded from elements 9 to 12 and the Adobe site says my serial number is invalid. I copied right off my old box.

double check that you have the correct number: http://helpx.adobe.com/x-productkb/global/find-serial-number.html
if you're certain you do, contact adobe support: http://www.adobe.com/support/chat/ivrchat.html

Serial Number is Invalid? Need Help.

I recently got a new macbook pro and I transferred my cs5 Suite successfully to the new computer. I used After Effects a few times successfully but about two days ago when ever i tried using any of the cs5 applications, photoshop, ae, etc I got any error that said the adobe application manager was damaged or somin. So i redownloaded the application manager and it opened the applications but now its asking for the serial number again. I put my serial number in and the application opened successfully. However, then the application manager opened up a window that said it appears this serial number is invalid and i need to enter a new one. So now when i open the application it asks for another serial number, and when i put mine in it says its invalid. I cant open any of my applications because it says the serial is invalid. I need help. It could be that I did not transfer properly or somthing but im not sure. Also i never uninstalled or canceld cs5 suite on my old macbook because i dont know if u have to or not. Any help would be great. All of the apps still open and work properly on the old macbook, so i assume its a transfer problem. Someone please inform me on what I need to do.

MrGoodbar1318 I would recommend removing your Adobe software by running the un-installers located in Applications/Utilities/Adobe Installers. Once you have removed the software then also verify the following folders have been removed:
Library/Application Support/Adobe/AdobePCD
Library/Application Support/Adobe/caps
These folders contain the serial number information and could be possibly causing your serial number to come up as invalid if they got damaged or the permissions got adjusted on them.

Serial number is invalid for Adobe Acrobat Pro 9 within CS4

Hi,
I purchased Adobe CS4 Creative Suite Design Standard. Upon installing the four programs it contains (InDesign, Illustrator, Photoshop and Adobe Acrobat Pro) I keyed in the serial number and InDesign, Illustrator and Photoshop worked fine, but Adobe Acrobat Pro 9 kept showing a red 'X' at the end of the serial key input, saying my "serial number was invalid".
1. Incorrect tech support advice #1: Adobe tech told me to de-install and re-install from Adobe purchase e-mail link only instead of from trial versions. I did this, and then none of the programs worked or accepted the serial number. I went back to trial versions, and again 3 out of the 4 programs took the serial number - all EXCEPT Acrobat.
2. Incorrect tech support advice #2: Opened a case # online and waited a week for some kind of help, but once again got on the phone. This time I was told that the key was to select "Universal English" as the main option. Again I de-installed Acrobat and re-installed. There were no options for "universal English" ( you have to choose between English, Francais and Deutsch). Only when I got to the End User License Agreement was there an option to choose "English (International)". So I did as advised. Once again I entered my serial number and got a big red 'X'. I'm at the end of my Adobe rope.....
Does anyone have any idea how to solve this issue?
Thanks.

oh man, i think i am having a bigger problem now. I tried to uninstall the whole CS4 suite and was prompt to enter my serial key, to my horror, the big red cross appears. Making my serial key invalid for the whole suite. What is going on man. I think this really screw up my system, i am using vista 64. I am going to reformat my computer and try to reinstall, but i did not deactivate. Will this cause my just bought CS4 useless???? I am starting to get worried.

Has the photoshop elements 12 serial number issue been fixed? is there a version that works?

I bought a new in the box photoshop elements 12 just before christmas new in the box from Amazon. I tried to install but it said the serial number was invalid. I talked to help staff for hours and could not get it to work. Did this issue ever get fixed? Is there a version of photoshop elements that will work? By work I mean when you enter the serial number on the package that you can install and the serial number will work. I am replacing photoshop elements 7 which says I have installed it too many times.
Yes I have installed it many times, through computer upgrades (same home built computer) and many many many crashes... I need help

Scroll down to "Chat now."
Trials | Download, install

The system says my serial number is invalid while I just bought it online and get a mail from ADOBE WITH THIS NUMBER

The system says my serial number is invalid while I just bought it and received a mail from Adobe with exact this number?????

Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'.

I bough element 13 serial number appears invalid?

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