I bought a 2nd hand iphone 5 now i cant activate it beacuse they need an icloud account now i cant activate it and the seller wont answer our calls can this be open becausethe phone is useless and i will pay yhe exact price just to activate my phone pleas

Please help me i cant activate my phone it needs an icloud account or should i just throw away may phone? 3mths of salary was wasted now cant use the phone help.. And the one who sold me the iphone cant be contact anymore help please help.. Im going to pay the exact amount because i can afford a new one. Is there anything apple can help?

Monnete222 wrote:
Is there anything apple can help?
Sorry... No. There is no workaround for Activation lock.
The Apple ID and Password that was Originally used to Activate the iDevice is required.
If you cannot get this information from the seller
Removing a device from a previous owner’s account
You need to return the Device for a refund.

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Have tried to open my itunes and the message given states that itunes can not be opened due to missing files. Please reinstall itunes. Repeated attempts to reinstall give the same result...any ideas?

Have tried to open my existing itunes but it states that it can not be opened due to missing files...please reinstall itunes. Repeated attempts to reinstall are to no avail....any ideas?

I assume you are talking about iTunes on your computer, if so, you will have to remove all Apple programs associated with iTunes:
iTunes, QuickTime, Apple Software Update, Apple Mobile Device Support, Bonjour and Apple Application Support (iTunes 9 or later)
Make sure everything that is by Apple is removed including Safari. You can sort by "Publisher", when you uninstall programs. Make sure you have at least one other web browser (like Firefox or Internet Explorer) before removing Safari. That way you can go back to the Apple web site and redownload iTunes later.
Reboot the computer then reinstall iTunes. Everything should work normally.

Just got an iphone 4s and the ringer wont work when called the sound works fine just not when called or texted

phone not ringin

Ok...I have been working with it for over an hour. I already did every single thing humanly possible to fix the problem. Finally figured out that the switch is defective. The mute switch on the side will mute the phone just fine, but it will not switch back to UNMUTE. jiggled it a little and it will switch into unmute, but it is very touchy. all the way down is mute, obviously...but all the way up is ALSO mute. it has to be "balancing" in the middle of the two extreemes in order to give sound to the phone...and is literally on a "hairpin" trigger so to speak and will switch itself back into mute with out even being touched.

I bought a 2nd hand iPhone from Craig's list and it says I must put in the pervious owners Apple ID to activate it Help please

I can't even activate it use it nothing help please

You will need to get the previous owner to remove it from their account. Until then it is useless.
Sorry

I just bought ipod 5 on ebay and the seller did not know passcode can the apple store fix this problem

i just bought a ipod on ebay and seller does not know passcode if i go to the apple store can they fix my problem?

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
The previous owner still has to remove the device from their account in order for you to activate the iPod.

Registering a 2nd hand iPhone.

Hi I bought a 2nd hand iPhone for my daughter but I'm struggling to register it in any of our names. I have tried to add the serial number of the phone onto my list of apple products but it keeps saying the serial number is registered to another Apple ID. Can anyone give me any advice on how to register this phone in mine or my daughters name please?
I am trying to do this ASAP as I am aware now that a lot of people are selling there phones, claiming insurance & the phones are getting blocked.
Thanks in advance

You can try calling AppleCare, but I doubt that will help. The person who previously owned this phone needs to remove it from their support profile, something you can't do.
As far as protecting you from a scam, sorry, this won't help you in anyway.

2nd hand iPhone 4s IOS 7 problem !

I bought my 2nd hand iPhone 4s at last years , yersterday 3/12/2013 i upgrade my phone 7.0.1 ver to 7.0.4 ver . When i finish the upgrade , my iPhone change to before 1st user Apple ID . I have find & seen apple support and i cant find back 1st user ! How i can do now ? And my iPhone got my project need use my work !
Please any iPhone user or teachnician help me !

you can try restoring.. but if that doesn't work then it would be useless. The original owner would have to remove the device from their icloud account by going to icloud.com

HT4623 Probs with 2nd hand iPhone 3GS

I bought a 2nd hand iPhone 3gs from eBay, which was supposedly in fully working condition. 2 probs -
Firstly - When calling someone, they can only be heard when you turn the speaker on.
Secondly - the phone was working ok, but when I reset it, to restore factory settings and update the latest iOS, the phone is no unable to reactivate. It is jailbroken, is that something to do with it? If anyone has any solutions that would be much appreciated. Thanks v much

Terms of Service prevent discussion of jailbroken iPhones in this
forum.
Return the iPhone for a refund or start the process with eBay. Buy
one locally so you will have a warranty and avoid problems with service.

Setting up 2nd hand iphone 3G

hi
Have just bought a 2nd hand iphone 3g, which was unlocked. Have put in my old PAYG sim card (tesco) and managed to get contacts into iphone. Can make calls and texts as before. I already have an apple id and itunes 10 as I have a touch as well.
Can you tell me how I can register my iphone so that I can sync it with my pc to get music etc across?
thanks in advance
Katherine

This iPhone was hacked to be unlocked, or it was officially unlocked by the carrier the iPhone was sold as carrier locked with when new?
If hacked to be unlocked, that could be the cause of the problem along with opening the iPhone up to major security problems.
Try restoring the iPhone with iTunes as a new iPhone. If the iPhone was officially unlocked, this shouldn't be a problem which may resolve this problem and if not determine if there is a potential hardware problem with the iPhone.

When I try to share a project to theater I get the message Your Theater could not be opened.There was a problem reading your movies from iCloud and the project does not share. Can anyone help?

When I try to share a project to theater I get the message Your Theater could not be opened.There was a problem reading your movies from iCloud and the project does not share. Can anyone help?

Set up iMovie Theater and iCloud
In order to take full advantage of the capabilities of iMovie Theater, you must be signed in to iCloud. If you are signed in to iCloud, movies and trailers shared to iMovie Theater are automatically uploaded to iCloud. You can also turn off automatic uploading, and upload just the movies and trailers you want, or delete individual movies and trailers from iCloud. For more information about the Theater, see iMovie Theater overview.
If you sign out of your iCloud account on your Mac, all iCloud movies disappear from the Theater, but they are not deleted; the movies reappear when you sign in again. If you ever run out of space in iCloud, an alert icon appears in the top-right corner of your movie, indicating that you can’t upload new movies. For more information, click the icon. After you upgrade your iCloud storage or clear space, your movies automatically appear in iCloud again.
Hide
Set up automatic iCloud uploading
Choose Apple menu > System Preferences, and click iCloud.
Make sure you’re signed in, and then select the Documents & Data checkbox.
Click the Options button next to Documents & Data.
Make sure the iMovie checkbox is selected.
In iMovie, choose iMovie > Preferences.
Select the “Automatically upload content to iCloud” checkbox.
To turn off automatic uploading, deselect the checkbox.

With one package of Adobe Creative Suite 2 and the upgrade CS5 how many computers can use it?

With one package of Adobe Creative Suite 2 and the upgrade CS5 how many computers can use it?

You have 2 activations and no more.
Mylenium

I bought a second hand G4 iBook with iLife 09 on it. I have copied iLife to my new Macbook Pro. The applications would not open, so I did a software update and update all three applications, but they will still not open. Can anyone help?

I bought a second hand G4 iBook with iLife 09 on it. I have copied iLife to my new Macbook Pro. The applications would not open, so I did a software update and update all three applications, but they will still not open. Can anyone help?

The seller should have given you the original disk so that you can reinstall as needed. But it likely was a single-user license (which really means single computer) so you can only have a copy on one computer at a time. If the seller didn't give you the disk he is probably still using the software on his new Mac. Your best option to get any of the iWork apps to use in OS X 10.6.6 or later is through the Mac App Store. You can then install them on any Mac you have that has access to the Mac App Store using your Apple ID.

Bought a 2nd hand MBA but now can't download iPhoto

I recently bought a 2nd hand Macbook Air and it already had Lion installed. It didn't come with the Lion USB so I can't do a reinstall if I wanted.
Now when I sign in to the App Store and try to download iPhoto or Garageband, I can't. It says something about my profile not being allowed to download it as the download is attached to another account, presumably the previous owner.
So how am I able to download iPhoto? I don't mind paying for it, but it still won't let me as the only option I get is "Download".
Any ideas would be great.
Thanks

I think you will need to wipe the drive and reinstall Lion after purchasing your own copy from the App Store. I suggest the first thing you should do now is backup anything on the drive you need to keep. Then sign in to the App Store under your Apple ID and purchase and download Lion if that's possible - I think you should be able to do that.
How To Re-Download The Lion Installer
This appeared as a hint at MacOSXHints.com, and will work to force the download of any purchase on the Mac App Store.
Open the Mac App Store.
Navigate to your Purchased page.
Hold down the Option key on your keyboard and click on your 'OS X Lion' purchase link (not on the 'installed' button).
You see the Lion product page. It should say 'Installed,' but that button is clickable. Hold down the Option key again and click on 'Installed.' If you don't hold the option key it will tell you there's already a newer version installed.
Enter your login credentials.
Download.
It's important to hold down the Option key twice. Once on the Purchased page, once on the Lion page. You also can't navigate to Lion directly, you need to open it from the purchases page.
If you follow this procedure you should find the Lion Installer in your Applications folder. Be sure to move it to your Downloads folder for safekeeping. Do not use it to install Lion, rather make a copy to use.
Once you can download Lion you want to keep it and make a bootable USB flash drive installer for yourself:
Make Your Own Lion Installer
1. After downloading Lion you must first save the Install Mac OS X Lion application. After Lion downloads DO NOT click on the Install button. Go to your Applications folder and make a copy of the Lion installer. Move the copy into your Downloads folder. Now you can click on the Install button. You must do this because the installer deletes itself automatically when it finishes installing Lion.
2. Get a USB flash drive that is at least 8 GBs. Prep this flash drive as follows:
Open Disk Utility in your Utilities folder.
After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.
Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
Click on the Erase button. The format process can take up to several hours depending upon the drive size.
3. Locate the saved Lion installer in your Downloads folder. CTRL- or RIGHT-click on the installer and select Show Package Contents from the contextual menu. Double-click on the Contents folder to open it. Double-click on the SharedSupport folder. In this folder you will see a disc image named InstallESD.dmg.
4. Plug in your freshly prepared USB flash drive. You are going to clone the InstallESD.dmg disc image to the flash drive as follows:
Open Disk Utility.
Select the USB flash drive from the left side list.
Click on the Restore tab in the DU main window.
Check the box labeled Erase destination.
Select the USB flash drive volume from the left side list and drag it to the Destination entry field.
Drag the InstallESD.dmg disc image file into the Source entry field.
Double-check you got it right, then click on the Restore button.
When the clone is completed you have a fully bootable Lion installer that you can use without having to re-download Lion.
Use the installer to first erase your hard drive then install Lion:
Install or Reinstall Lion from Scratch
If possible backup your files to an external drive or second internal drive.
Boot from your USB flash drive installer:
Restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the USB flash drive and click on the downward pointing arrow button.
Erase the hard drive:
Select Disk Utility from the main menu and click on the Continue button.
After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Erase tab in the DU main window.
Set the format type to Mac OS Extended (Journaled.) Click on the Erase button and wait until the process has completed.
Quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Install button.
Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer.

Hi , I have recently bought an second hand iPhone 4 , Now most of the thing on the iPhone you need iCloud ,i try logging on to it but when i do it say The maximum number of free account have been activated on this iPhone, i don't know what to do. Help

Hi , I have recently bought an second hand iPhone 4 , Now most of the thing on the iPhone you need iCloud ,i try logging on to it but when i do it say The maximum number of free account have been activated on this iPhone, i don't know what to do. Help

When you have kernel panics, the pertinent information is in the panic report.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report.
I know the report is long, maybe several hundred lines. Please post all of it anyway.

ITunes is telling me there is something wrong with my iPhone, what should I do? I have the 16GB iPhone 4 and I bought it 2nd hand with no reciept so I cant send it off. What should I do?

iTunes is telling me there is something wrong with my iPhone, what should I do? I have the 16GB iPhone 4 and I bought it 2nd hand with no reciept so I cant send it off. What should I do? This happens after i updated it and I click sync.

Pilko95 wrote:
iTunes is telling me there is something wrong with my iPhone,
Can you explain exactly what the message says?
Do you have its serial number? If you do, type it in the following web page to determine your service and support options:
https://selfsolve.apple.com/agreementWarrantyDynamic.do
If you do cannot find a serial number on the iPhone you can find it stored in your last iTunes backup:
Open iTunes on the computer you used to sync the iPad and select Preferences…from the iTunes menu. (In Windows, choose Edit > Preferences.)
Select the Devices pane. Position the cursor over any of its backups. The iPad's serial number will appear in a popup window.
For a screenshot read: iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
Scroll down to:
Additional Information >
Getting the information from your computer >
If you have access to your computer, but not your device

I bought a 2nd hand iphone 5 now i cant activate it beacuse they need an icloud account now i cant activate it and the seller wont answer our calls can this be open becausethe phone is useless and i will pay yhe exact price just to activate my phone pleas

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