I bought a 32GB tablet and a broken 16GB tablet was in the sealed box when I opened it

I have no Idea where to go next...  I have contacted Sony support and was told by multiple representatives that all they can do is either fix the 16GB tablet or if it is not repairable, replace it.  I did not purchase a 16GB tablet, I purchased a more expensive 32GB tablet so this does not fix my problem.  The Sony seal was intact on the box when I watched my wife open it so whoever switched the 32 for the broken 16 did so before the box was sealed.  I proved my purchase by faxing my sales receipt to Sony.  The serial number on the box (which is clearly a box for a 32GB SGPT122US/S tablet) is different than the serial number on the tablet itself (which is clearly a SGPT121US/S tablet).  The retail store I bought the tablet from told me that they cannot take back the tablet because it does not match what I purchased and Sony will not accept a return from them either.
The customer service representative did not want either serial numbers when I offered them.  I find this strange.  The serial number on the outside of the box obviously does not match the one on the tablet.  I would think that Sony would be able to track down info on both tablets when given the serial numbers, but apparently they don't care...  I asked if they wanted them multiple times.  If anyone knows what I can do from here I would appreciate it!  Thank you

Hi SUS,
I'm glad that we're able to work towards a positive resolution with you. Please feel free to let us know if there's anything else that we can help you out with.
-Amanda Maffei

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