I bought a $5 app that doesn't work

How do I get my $$ back or get this App to work?

Also, what isn't working about it? Did you try removing and re-installing it? If you read Apple's return policy then you will find that the money probably won't be refunded...

Similar Messages

TS1702 How to get a refund on a app that doesn't work. Bought app "live wallpaper" doesn't work

I have bought an app that doesn't work "live wallpaper" how do I get a refund

In order to request a refund, you would want to contact iTunesby filling out the form below. They will review your request and follow up by email.
http://www.apple.com/lae/support/itunes/contact.html

Report an app that doesn't work

Can someone please tell me how to report an app that doesn't work and get a refund?
The app won't allow feedback (as soon as you type anything the "Submit" button is disabled) and the link for its support goes to a web site that appears to be totally unrelated.
The "Report a problem" link on iTunes just takes me to the generic support page with a 1000 links to various forums etc. That's for nothing Apple.
I can provide more details but I don't even know if this is the right place yet.
Now maybe it's just me being a newbie with this whole Apps/iPad thing but it is NOT a user-friendly system IMO.
Rob

Express Lane is indeed how you contact the iTunes Store. The page I provided the link to is the one you reach when you click "Contact Support" in the sidebar.
Is there no simple way to immediately cancel an order if you realize in the first fifteen minutes that it is not working as expected?
There is no way to cancel an order at all, not within fifteen minutes, not within fifteen seconds. Once you click the "buy" button, you've purchased the item, and the Terms of Sale for the iTunes Store state clearly that "all sales are final". So if you are requesting a refund, you have to email the iTunes Store via the form you reach through Express Lane, explain the reasons for the request and hope that iTunes Store Customer Service will grant you an exception.
Regards.

HT4009 How do I get A refund on an IPAD app that doesn't work ? Vendor says I have to go to Apple.

How do I get A refund on an IPAD app that doesn't work ? Vendor says I have to go to Apple.

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

I bought an itunes song that doesn't work. Can I download it again or get a refund?

I bought an itunes song that doesn't work. Can I download it again or get a refund?

Delete the song from library including file. Then go to the iTunes Store and select "Purchased" from the Quick Links side bar on the right. Select Music tab to re-download again for free.

What can I do to get my money back when I bought an App that doesn't work

Is There some kind of recourse or way of getting my money back for an App that Imdownloaded that just plaindoesn't work correctly.
I was a ble to write a review that it doesn't work but honestly I'd like top get my money back.
Any advice please.

Hi Andy,
I have had experienced this more than a couple of times with purchases from the App Store.
Your product should have a support link, either on their web page or under Help. Go to there and submit a message about the fault you experience and the company should get back to you relatively quickly (not Apple, but the vendor).
I live in Australia and after purchasing my third app that didn't work I submitted a help request and in the end the company (after I sent a copy of the App Store receipt) issued me with a serial number I could use and downloaded the product from their website. This only took two days - not bad considering time diff (company was in US). Support person was very helpful.
Trust me, they want your business. If you experience a problem, chances are others are too.
I no longer purchase apps from the App Store without trialling them first. Since there are no trial apps on App store, I always go to vendors website.
While I understand Apple is not responsible for the third party apps found in the App Store, the duds that are in there sure are breeding a lot of frustration for Mac users.
Side note - my sister recently purchased Norton Antivirus for Mac - after trying to get it to open the activation window so I could enter the Product Key (for two days!) we are now in the process of getting our money back from Symantec. While you may not have any luck with the App Store, you may find you have luck with the actual vendor (software producer), get onto their tech support and you may be pleasantly surprised.

Why does apple not care about it's customers? you can't contact itunes when you buy an app that doesn't work or doesn't live up it what is advertised

I'm very frustrated. I bought Text'ndrive2 and it doesn't work but there is no way to contact Itunes. You always have to go throught Apple. There are many apps that do not live up the their adversitment. why doesn't Apple care about their customers?

Apple tests every single app for basic functionality (does it start up?, does it do what the developer says it will do?). Additionally, each and every app is checked to insure that the app doesn't do bad things (no malware) or use private, unpublished APIs. If any of these requirements aren't met, the app gets rejected. That doesn't mean some apps aren't worth paying for but that's up to the marketplace to decide.

Is there a way to get a refund on an app that doesn't work?

I just purchased a small app in the app store and it does not work. I'm not a beginner and know how to use software, but this one is seriously flawed. Anyone know if there's a way to get a refund on apps that do not work?

You can report a problem from this link..
iOS: Troubleshooting applications purchased from the App Store
You can write a review on the page you purchased the app from at the Mac App Store.

How can I get a refund on an app that doesn't work

I bought an application today and the application works on the orignal ipad on the old IoS 4 software but not the new IoS 5 software on my ipad 2. I have tried to remove the app and re-download the app incase it was corrupted, but still had the same problems. As this app is broken and doesn't work as advertised is there away for me to get a refund on this application that is obviously broken?

Hey david798,
The only way at this point to get a refund on an app would be using Apple's direct online support feature "Express Lane." It's actually quite a cool feature. I believe reimbursment as of right now only has email support but the reps are extremely fast, thourough and helpful. I'll toss you a link at the bottom of this page, go ahead and choose all the applicable options and give a detailed description about the situation and I think they will take good care of you.
https://expresslane.apple.com/GetproductgroupList.do;jsessionid=csQtTyBcXVlmkrd2 mp23ZFLFsBlLDRhxZGgCB4yGY2tqs2dbZGHz!-455211542
Menu Selection for App Store Billing Concerns,
More Products & Services
Mac App Store
Purchases, Billing & Redemption
Continue
Happy App Hunting!

An App that doesn't work!

I'm new to Apple and iPad and learning a lot. If you download an App and it doesn't work is there any recourse - some seem a bit costly just to 'give it a go!'
Christine

Well, I caught some abuse for suggesting to an indignant user that - according to the terms of the iTunes Store, the App Store and the iBookstore - all sales are final - and that is stated in the Apple Terms and conditions here in the U.S., that doesn't mean that you cannot try to get a refund.
I copied this boilerplate response from another long time Apple helper here on the discussion site and he has a whole list of ways that you can try.
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URLhttp://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/

How can I get a refund for an app that doesn't work?

I just purchased "DVDRipper Pro 3.2.19. However, it just doesn't work. I was unable to get contact with the developer website to ask for support. Could anyone tell how can I get refund from App Store. Thanks.

Refunds on downloaded software are virtually nonexistent.
I have had cases where I purchase software on a physical disk. If I don't like the software I can uninstall it from my computer and sell it legally. Recouping most of my loss.

HT1933 How do i return a purchased app that doesn't work?

I downloaded an app from the App Store that does not work on my MacBook. How can I return it? It has never been used.

Was the Support Article you linked from not helpful ?
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

How do I get a refund for an app that doesn't work?

I stupidly bought the microsoft bundle for 27.99 and it doesn't work! How do I get a refund?

Wouldn't you want to check with the Microsoft support first, to get it to work?

HT1977 Can I return an app that doesn't work?

K

All App Stoe and itunes purchases are made on a no return/no refund basis.You can try contacting ITunes support: http://www.apple.com/support/itunes/contact/.
You can also post what issues you are experiencing and someone may be able to assist you in getting it working.

How do I get a refund for a new App that doesn't work with my 3GS?

I downloaded 'Boat Watch Pro' (£2.99) but it won't install correctly or sync onto my 3GS phone. I have the latest OS for this model but think the App is designed for later models. How can I get a quick refund from Apple.?
Thanks...SkipperJeff

All purchases are final.
You can try asking iTunes Customer Support for a refund, but there is no guarantee they will honor the request.

I bought a $5 app that doesn't work

Similar Messages

Maybe you are looking for