I bought a album, and have been charged for it, but it wont download

any body know what to do, when yu buy an album, but it wont download. And youve also been charged already

How to report an issue with Your iTunes Store purchase

Similar Messages

  • I purchased a book and have been charged for it, but it did not download

    I purchased a book and was charged but it did not download.

    How to report an issue with Your iTunes Store purchase

  • HT1904 I bought an album back in October and have been charged the $20 but I only got two of the 16 songs. It says purchased but I can't download them.

    I bought an album back in October and have been charged the $20 but I only got two of the 16 songs. It says purchased but I can't download them. How can I get them?

    You might, depending upon what country that you are in, be able to download them via the Purchased tab in the iTunes store app on your phone, and the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes (or try the Store > Check For Available Downloads menu option on your computer's iTunes and see if that downloads them).
    If you aren't in a country where music can be redownloaded, and you never downloaded those 14 tracks, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I have atempted to gift a song to someone. I have been charged for it but it was not received. I tried to re-gift it and was charges a second time but the recipient still has not received it. How can I get the song to her or my money back?

    I have atempted to gift a song to someone. I have been charged for it but it was not received. I tried to re-gift it and was charges a second time but the recipient still has not received it. How can I get the song to her or my money back?

    First, have the recipient check any anti-spam filters that may be present on her email account or in any email application to make sure that messages from Apple aren't being blocked. If she is sure that is not the case, go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • I have been charged for apps i did not download

    I have been charged for apps Idid  not download.

    This happend to me too. 10:30 am on March 4 an app was purchased, using my store credit and charging the remaining amount to my bank. I don't even have a smart phone that has apps. I have sent a request to Customer Service. Itunes has a security problem.

  • Hi i input my itunes gift card for £15. I bought some songs and have been charged to my credit card to value of £8.11. Why is this

    Hi I input itunes gift card for £15. I bought songs to value of £8.11 and was charged to my credit card. Have i done something wrong. Thanks

    These are user to user forums, you are not speaking to Apple here.
    I would advise that you review your purchase history:
    http://support.apple.com/kb/HT2727
    If you still believe that the balance on your account is incorrect, contact iTunes support:
    http://www.apple.com/support/itunes/contact/

  • I bought OS X Mountain Lion a few days ago from the App Store but it will not download. In the purchased section of the App Store it says 'an error has occurred' in red letters next to the download button. I have been charged for it but not downloaded it?

    If i click on the download button in the purhased section nothing happens. if i go into the App store and click download on Mountain Lion there it looks like it is starting to download and opens Lauchpad but it never moves off 'waiting'.
    Any help would be great.
    Thank you !

    Welcome to the Apple Support Communities
    Press Shift key on boot, delete Mountain Lion installer from Applications, open App Store > Purchases and download OS X. If it doesn't help > http://www.apple.com/support/mac/app-store/contact

  • TS1424 I purchased songs from an EP then bought the album once it was released and have been charged twice for the same song when I already own it. How do I get refunded?

    I purchased songs from an EP then bought the album once it was released and have been charged twice for the same song when I already own it. How do I get refunded?

    Contact iTunes Customer Service
    Apple  Support  iTunes Store  Contact Us

  • HT203167 I am trying to download songs onto my PC it gets to about 85% download then my computer crashes.  When I look in my account I have been charged for the items but it has not downloaded and there are no available downloads??

    I am trying to download songs onto my PC it gets to about 85% downloaded and then freezes I have to turn off and restart but then I have been charged for the item but it is not available in my downloads can anyone help?

    Welcome to the Apple Community.
    Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.

  • I have been charged for an app i dont have and judging by the name i wouldnt be interested in having, how can i get my money back?

    I have been charged for an app i dont have and judging by the name i wouldnt be interested in having, how can i get my money back?

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    iOS: Troubleshooting applications purchased from the App Store
    http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • HT201359 Dear Sir / Madam I purchased app invoice to go yesterday evening and have been charged twice, could you please send me a refund.

    Dear Sir / Madam,
    I purchased the app Invoice to go yesterday evening and have been charged twice both £17.49 could you please refund my account.

    You are not speaking with Apple here, this is a user-to-user forum. Go to http://expresslane.apple.com

  • HT4059 I purchased an iBook and when I try to download it I get sent in a circle. Message pops up that it's already been purchased & I need to go to store to download but it never downloads, stays in pause mode. I have been charged for the book but can't

    I purchased an iBook and when I try to download it I get sent in a circle. Message pops up that it's already been purchased & I need to go to store to download but it never downloads, stays in pause mode. I have been charged for the book but can't retrieve it. I've successfully purchased books before without trouble.very frustrated

    Hi Peggs,
    Try this:
    Open your iBooks app on your iPad
    Select the Store Button at the top
    Select Purchased at the bottom
    You will see your AppleID on the right at the bottom, then Redeem, then Support
    Click on your Apple ID, and when the AppleID window comes up with the options, Sign Out
    Then Sign In again and try redownloading your book
    Hope this helps!
    Cheers,
    GB

  • I created an album and have been showing it presentation style, ken burns effects etc. Now every time I try to re-run it it starts from the end, last picture first! Can't seem to be able to reverse it. Any clue anyone?

    I created an album and have been showing it presentation style, ken burns effects etc. Now every time I try to re-run it it starts from the end, last picture first! Can't seem to be able to reverse it. Any clue anyone?

    First try the following:
    1 - delete the iPhoto preference file, com.apple.iPhoto.plist, that resides in your
         User/Home/Library/ Preferences folder.
    2 - delete iPhoto's cache file, Cache.db, that is located in your
    User/Home/Library/Caches/com.apple.iPhoto folder (Snow Leopard and Earlier).
    or with Lion, Mt. Lion or Mavericks delete the contents the User/Library/Containers/com.apple.iPhoto/
    Data/Library/Caches/com.apple.iPhoto folder.
    3 - reboot, launch iPhoto, reset iPhoto's preferences and try again.
    NOTE: In Lion and Mountain Lion the Home/Library folder is now invisible. To make it permanently visible enter the following in the Terminal application window: chflags nohidden ~/Library and press the Return key - 10.7: Un-hide the User Library folder.
    If you're running Mavericks, 10.9,  go to your Home folder and use the View ➙ Show View Options menu to bring the this window:
    where you can check the Show Library Folder checkbox.
    Next, if necessary, continue with the two fixes below in order as needed:
    Fix #1
    1 - launch iPhoto with the Command+Option keys held down and rebuild the library.
    2 - run Option #4 to rebuild the database.
    Fix #2
    Using iPhoto Library Manager  to Rebuild Your iPhoto Library
    1 - download iPhoto Library Manager and launch.
    2 - click on the Add Library button and select the library you want to add in the selection window..
    3 - Now that the library is listed in the left hand pane of iPLM, click on your library and go to the Library ➙ Rebuild Library menu option.
    4 - In the next  window name the new library and select the location you want it to be placed.
    5 - Click on the Create button.
    Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments but not books, calendars or slideshows. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
    OT

  • HT1933 I have been charged for downloading Indira Budiman from itunes multiple times, how to report to itunes?  Is anybody else also having problems like this? And also need to know how to block them from charging again?

    I have been charged for downloading Indira Budiman from itunes multiple times, how to report to itunes?  Is anybody else also having problems like this? And also need to know how to block them from charging again?

    I don't know who/what Indira Budiman is, but you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If it's an app then does it allow you to make in-app purchases within it ? If it does then you can turn off in-app purchases via Settings > General > Restrictions on your device.

  • I have been Charged for purchasing something i never bought

    I have been charged for purchashing something on itunes that i never did, how can i resolve this problem? I'm really confused

    If you didn't buy the item, and nobody else has access to your account or devices, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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