I bought a book. It closes within a minute of opening. I can not use it. Is there support for this or can I get a refund?

I do not have this problem with any other book. Is there a recourse or a way to get help?

when I check guarantee info from apple website, the following information is listed.
i think, it is authorized and under guarantee.
Valid Purchase Date
A validated purchase date lets Apple quickly find your product and provide the help you need.
Telephone Technical Support: Active
Your product is eligible for complimentary telephone technical support during the first 90 days.
Estimated Expiration Date: 04 July 2014
More about complimentary support
Contact Apple Support
Repairs and Service Coverage: Active
Your product is covered for eligible hardware repairs and service under Apple's Limited Warranty.
Estimated Expiration Date: 04 April 2016
Learn about Apple's coverage information for your product.

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HT4059 I was charged for an unauthorized purchase of a book I have already purchased several months previously. Can I get a refund?

I was charged for a second purchase of a book that I purchased several months ago. I did not authorie this,, no apple ID, no pssword. No idea what happpened, it is a second copy in my library. I don't need two copies. Can I get my money back? and how?

Yup, this happened to me with an app I purchased...twice.. Considering all the "security" related implementations that the App/itunes store could keep our purchases straight. I wish there was some sort of innovation that would track purchases made. This way when we have to perform a simple procedure like re-downloading an app to a device that had to be erased & restored to deal with its inherent disfunctionality we wouldnt have to waste time dealing with a flaky retailer when they steal money from you..
Yes, there must be a technology maker who could invent this kind of innovation...btw, isnt it 2013 already? Not to much to ask, but perhaps this investment to create this wonderful innovation would be to much for such a small, poor firm like Apple..****, corporate is probably busy thinking up the next half baked product that barely works to consider the complex ins and outs of keeping its clients "satisfied".
-W

HT203433 I've bought a book but in iBooks it says paused. How can I get it downloaded?

I downloaded a book from iTunes and I have synced to my iPad and phone. It won't download properly on ipad as it says paused on the iBook shelf but ok to read on phone.

Welcome to the Apple Community.
Try deleting the problematic book (electing to remove original file if/when prompted) and then re-downloading the file from the iBook store.
You can re-download content purchased from the iBook store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iBook store (availability varies depending on location) using the purchased option at the bottom of the screen after you tap the store button in the top corner of the iBook app on your iOS device.

HT1849 I bought an album from a store and downloaded it onto my phone I deleted it and then wanted to put it on again so I bought it off the itunes store and it charged me how can I get a refund

I bought a Chase and status cd from a hmv store , so I downloaded it onto my phone and decided to delete all of my music because it was slowing down my phone but later on I decided that I wanted it on again but I didn't know that iTunes would charge me again ,so does anyone know how I can get my money back without having to ring them up...

Hi there,
You can report an issue with your iTunes purchase using the article below.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
-Griff W.

Can I get a refund on an app that I bought that cost money?

I bought an app but now I don't want it! Can I get a refund?

The terms and conditions you agreed to do not allow for refunds. However, there's no harm in asking; it may be the reason for not wanting your purchase has technical connections or in some way exposes someone to social problems.
Email http://www.apple.com/emea/support/itunes/contact.html

I bought the wrong book in ibooks. How can i get a refund?

I bought the wrong book in ibooks. How can i get a refund?

A refund may not be possible since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
It's possible they'll make an exception for you.
Good luck.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

The code you entered is invalid. Please try again. I bought the card at my school book store today and the code is not activating. Paid almost $250 for this I need this to activate.

I bought the card at my school book store today and the code is not activating. Paid almost $250 for this I need this to activate. It is for Adobe Creative Cloud 12- month prepaid membership. The card says it is windows and mac compatible and I am using Windows. It is Student and Teacher Edition and I am a student. I also have light room 5 which was purchased the same way and it works.

Hi johnashton07,
We have noticed that some of our customer's tends to miss-type the code as there is a bit of confusion around the font of the redemption code.
Common miss-type issues found are mentioned below.
Zero(0) - letter "O" as in Oscar.
Five (5) - Letter "S" as in Sam.
Two (2) - Letter "Z" as in Zolo.
Kindly try replacing these characters and please revert to the PM.
Thanks,
Atul Saini

Can i get a refund if I ordered wrong book on ibooks and cancel it please?

Can i get a refund and cancel a book if I ordered the wrong one on ibooks?

Is it a book that you've bought or is it only a pre-order ? If pre-ordered then you can cancel the pre-order : iTunes Store: About pre-orders (you aren't charged for pre-orders until they are released, so there shouldn't be anything to refund)
If it's an already released book that you've bought then purchases are considered final, but you can try the 'report a problem' page to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I bought an ibook my MacBook Air can't play. Can I get a refund?

I bought a book from iBooks, but it apparently has DRM which means my iMac and MacBookAir can't play it. I don't have an ipod and I don't fancy reading a book on an iphone, even the 5. Can I get a refund, and if so how?
I might add that I have been reading Kindle books on the MacBook Air without any bother.
Loftyjs

Try using the Report a Problem link on your receipt.
On every purchase page in the iBookstore under Requirements it states that an iOS device is required.

I've just bought a 2nd hand iMac running 10.7.5 but I can't get my HP Laserjet 2200DN up and running. The Applications Printers doesn't have an HP driver

I've just bought a reconditioned iMac running OSX 10.7.5 but I can't get my HP Laserjet 2200DN printer up and running. I used a Firewire cable to transfer all my stuff over to the iMac from a Power PC G5. However, the printer driver disappeared. The Print & Scan pane in System Preferences is now empty and when I press the + to add a printer the Add Printer pane has nothing in it either. Apple says os 10.7.5 already has printer software installled, but not on my iMac. It says in its list of compatible printers that it supports HP Laserjet 2200 (is absence of the 'DN' suffx siginifcant?) Apple also says to use Software Update to check if software is needed. Manual downloading from Apple, who say they've taken over from HP for this software doesnt' work either - I get a two-part download, one file is an unopenable '.dmg' document and the other is a '.dmg.part' document, similarly unopenable. I'm completely stumped. The HP Laserjet 2200DN is an excellent printer that serves all my needs but I'm beginning to think it may be too old for the iMac, but I sincerely hope not. Anybody out there with workable advice about how to solve this issue? I'd love to hear from you.
Alex Carr

Firstly, in Safari you will find a button on the right side of the toolbar: note the downward pointing arrow. If you click on that you will get the download progress bar.
I don't know what may be the problem with getting the driver working. I suggest you open Print & Scan preferences. CTRL- or RIGHT-click anywhere in the blank Printers list and click on the "Reset printing system" item in the context menu.
Assuming you have installed the printer drivers you downloaded by running the installer that appears after you mount the .dmg file, click on the Add [+] button to Add a printer. A window should open with your printer listed, hopefully (the printer must be turned on and already connected to the computer. Do a direct connection while getting this configuration set up.) Select the printer. Now, if the driver model name does not appear in the "Use:" dropdown menu, you will need to look for it in the list of available drivers. Once found, select it, then click on the Add button.

I bought a new laptop because my old laptop got lost,how can i get my iphone to synch on it.

I bought a new laptop because my old laptop got lost,how can i get my iphone to synchronize with my new laptop?

Have you transferred your iTunes library from your computer's backup to your new computer along with all other important data such as documents, photos, etc.?

HT204266 Hi... I bought an app from app store... It turned around to be a false app and not as per the description. App dev page is a fraud. How can I get a refund?

Hi... I bought an app from app store... It turned around to be a false app and not as per the description. App dev page is a fraud. How can I get a refund?

Welcome to the Apple community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

How can I get a refund from an App that I bought?

How can I get a refund from an app that I bought? I bought an app called Package for MS Office on the 8th of January and I also reported a problem and they have not got back to me with a response. It has been 3 weeks now and I am still waiting for a reply back. Very disappointed.

I have now got an openoffice which I got from the internet. But the main thing is I paid £20.99 for this app and It is irriatting that the people who work for apple havent got back to me when I first reported a problem. I reported to them again and hoping that they will eventually get back to me.

HT204053 I accidentally bought an 15GB iCloud service, and I want a refund of my money. How can I get my money back? I can't find the email adress to ask for it (I live in Chile. Apple doesnt have a Phone support for this area)

I accidentally bought an 15GB iCloud service, and I want a refund of my money. How can I get my money back? I can't find the email adress to ask for it (I live in Chile. Apple doesnt have Phone support for this area)
Please, help me :)

Your best bet would be to try resetting the password to the account that you would like to use via iForgot
Once you log in to that account change the email address to anything, it can even be fake its just a placeholder
After you do that you will be free to change your old email address on your appleID to the new one that is now free to be used as it is no longer attached to the other account.

HT201318 how can i get a refund for my icloud upgrade? i am within the 15 days

how can i get a refund for my icloud upgrade? i am within the 15 days

If in the US, follow the link below -
https://discussions.apple.com/message/16968425#16968425
it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

I bought a book. It closes within a minute of opening. I can not use it. Is there support for this or can I get a refund?

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