I bought a brand new iPhone that Apple support says it is a replacment, what shall I do?

I bought a brand new iPhone 4 that has started to over-heat, since the first usage, and when I tried to contact Apple support online, they ask for the serial number for the phone that when entered it said "this serial number is for a product that has been replaced, please enter the replacment serial number for warranty info etc..
What shall I do to get a replacement(for the overheat problem)? even though I bought it brand new!!!!
Not to mention the main problem that got me into this which is the excessive heat that makes using the iphone 4 impossible!!!

Well, it is not a well known retailer and I am sure that going to him and telling him this won't make a difference to him, he might be even not aware of the whole thing.
Rather than not having an Apple retail store here in Jordan, if I want to let Apple check the iphone I'll have to DHL it to a country with Apple retail store available in it!

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