I bought a brand new ipod touch 4th gen 16gb

I bought a brand new i pod touch 4th gen. 16 gb. I have had it for about a week. The screen doesnt work, when i plug it in to my computer itunes recongizes it but still nothing happens with the screen. The screen pops up every so often but then go right back off. i restored it but nothing happened.

I would make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
Or send it to Apple
Apple - Support - iPod - Service FAQ

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Bought a brand new Ipod touch 5th gen. it wont activate...what do i do?

Bought a brand new Ipod Touch 5th gen. it wont activate, what do I do?

I'm having the exact same problem. I got a new one for my sons birthday yesterday and CANNOT activate it. Anyone know why?

My brand new ipod touch 4th gen wont let me sync new songs to it

I just got my new ipod touch 4th gen 2 days ago and it wont let me sync any new songs to it and it wont let me take any songs off it either. Ive tried rebooting it and restoring it serveral times and nothing seems to work. Also I updates my itunes and still nothing. HELP

What specific attributes (resolution, frame rate, bit-rate, audio forma etc.),do the mp4 videos have? There are many variations in the mp4 format. Have you tried using the Create iPod and iPhone version in the Advanced tab of iTunes?

Brand New Ipod touch 4th gen right earphone jack not working out of the box. Bought at Wal-Mart yesterday. Are we missing something in the set up or should we return it?

We just purchased an ipod touch 4th gen 8 gb from Wal Mart. OUt of the box the right headphone is not working. Tried numerous pairs of headphones..tried the mono settings and nothing is working. Is there a setting we are missing or should we just return it?

If the headphone plug is fully inserted, I would return the iPod for a replacement

I bought a brand new ipod touch 5th gen, updated the software and now iTunes says "to allow access, please respond on your ipod touch" however the ipod has a black screen and pressing the buttons does nothing. how do i fix this?

As the title says, this is a brand new iPod touch bought from a store, I plugged it in a commenced the "setting up" process through iTunes on may iMac. It got to the stage where it said allow this computer to access the device (or something along those lines), i clicked yes, and then a message came up "to allow access, please respond on your iPod touch. however the ipod screen is black, and pressing the buttons doesn't work. How can i fix this? or do I need to return it?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Can't connect brand new iPod touch 4th gen to iTunes, please help!

I just got a new iPod touch, 16 gig 4th generation. I'm going through the setup process. Once I get to the option to connect through a network, I hit a problem. My internet at home requires a MAC address to be "invited" into the network before I can connect, however I can't get the MAC address until I complete setup!
So I choose the "Connect to iTunes" option instead. My computer recognizes that there is an iPod connected to it, but iTunes won't pick it up. There is nothing under "Devices".
What do I do?? ):

I just retried a step I missed earlier in the articles before and ran into a problem here:
#5 Verify that the apple mobile devi usb driver is installed
> for windows 7
> if the apple mobile device usb driver is not listed
> if only Apple iPod appears
> for windows 7
I went through all these steps until #8: Click OK in the "Install from Disk" dialog. At this point it tries to load for a bit and I get this message:
"Windows encountered a problem installing the driver software for your device.
Windows found driver software for your device but encountered an error while attempting to install it. (Apple Mobile Device USB Driver)
Windows cannot initialize the device driver for this hardware. (Code 37)"
As for your reply, I did indeed already try removing and reinstalling all the Apple programs with unfortunately no effect.
When I do the sync test, I get that one or more things failed: iTunes Helper not running and No iPod found.

Brand new ipod touch (4th gen) no longer plays music. is there a way to fix it by myself?

I just bought the 4th gen ipod touch on tuesday. I downloaded some music from my brothers itunes account and purchased songs thru the ipod itself as well. I also have downloaded a few free apps as well. tuesday and wednesday morning the ipod worked perfectly fine, however last night i was listening to music and playing the free solitaire app i got and it would play a few songs then stop. id restart the song, it would play a few and then stop. finally i stopped playing solitaire thinking you cant play a game and listen to music (im new to ipods and mp3s so i have no idea how to work it). Now, my ipod works with everything but music. When i click music it is frozen on a black screen whenever i try to do anything in music and no music plays. Is there a quick fix or do i need to take it back to bestbuy where I got it?

Try:
- A reset. Nothing will be lost:
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Next restore from backup va iTunes
- Then restore to factory defaults/new iPod. For how to restore see:
iTunes: Backing up, updating, and restoring your iPhone, iPad, or iPod touch software

Brand new iPod touch 4th gen will not sit on dock of Sony Dream Machine

model ICF -C1iPMK2
I even wasted money on the three pack of inserts to ensure my touch was resting properly
I have no idea why it won't rest down on the dock - it is like it's two different sizes of 30 pin connectors? is anyone else having this problem? I don't want to be too forceful with it for fear of breaking something irreplaceable

Im having the same problems with the latest ipod touch not sitting into a bose portable sounddock.
Sure, the portable sounddock has an aux port in the back which I can use once I find an audio cable with male ends on both sides.
After reading this thread, I took an x-acto knife and tried to remove/thin the piece of silver plastic at the back of the ipod touch. didnt help much until I took the same knife and tried to thin the grey plastic innard of the sounddock connector. That worked.
so basically, i removed a thin bit of grey plastic from the inside of the male connector on the sounddock.
was worth a try.
I've also emailed Bose support. They're generally very helpful with these things and the last time when I upgraded from an ipod mini to ipod touch, I called them and they sent me (for free) a set of new dock inserts for the ipod touch.

I just opened my brand new iPod touch 4th generation, and it's frozen with green, vertical lines. Does it have to be replaced?

It's Christmas morning and my parents bought me a new iPod Touch 4th Generation 4G 32GB. I started charging it, 5mins later I walked back into my room and there I saw it - frozen, white screen with light green, vertical lines. It's brand new, and I just opened it about 5mins prior. I never dropped it, it never touched water. My mum bought it at the nearby Target. I opened it, in it's case and everything. So I have no clue what happened. I really hope the workers at Target didn't just sell me a broken iPod. This really stinks, and I really hope somebody can help me. I feel terrible for my mum having spent so much on it. So please, someone help me out.

Hello planb77 / PANIDORA, I'm having the same problem. I'm using my iPhone 5S or my iPad Mini cable and wall charger to do it (both originals) , and the iPod Shuffle does not charge at all, doesn't matter if is direct on the wall or trough my Macbook Air.I 've restored it once, but nothing has changed. What else can I do?

My brand-new iPod touch (5th Gen) battery takes a very long time to fully charge, even while not in use. Why is this and what should I do?

Just recently bought a brand-new iPod touch, 5th generation. To be exact, got it two days ago, this past Saturday, on 12/13/2014. Initially, when I first turned it on, it had a fully charge and I didn't need to charge it. I also didn't see anything in the very small and limited start-up guide you receive with it to charge it for a certain amount of time before use, or to use it until the battery dies, then charge all the way, like a lot of electronic devices have you do when you first purchase them.
So I was assuming I didn't need to do anything like that. First question, should I have charged it for a period of time before use? Should I have used it until the battery died, then plugged it in and charged it fully before use? Or is none of this necessary initially and iPod batteries are good to go from the start?
Please excuse me if this is an obvious question, as this is my first ever iPod. Anyways,like I said, nothing in the "instructions" said anything about that, so I didn't do it, I just used it until it got below 20% battery left, then I plugged it in.
Now for the battery itself, it takes literally a day or so to fully charge, even while not in use. Even if I use it for a while, turn off the iPod to make sure it shuts off all background data and apps, and then plug it in to charge, it still charges extremely slowly. I've never seen a device take this long to charge. As for the battery life itself, I'd say at full charge it lasts about 4-5 hrs, maybe 6, and then I have to charge it again. Meanwhile it takes around 24 hours, without me using it, to fully charge. If I use it while its charging, the battery decreases faster than it charges, and eventually I'll get the typical "20% battery remaining" message pop up.
I know it is charging, as the lightning symbol is next to the battery symbol. Specifically, right now, I plugged it in about 1 hr 30 minutes ago, and it has barely gone up. Also, whenever I press the home button to check the battery, I can see it jump down from about 50% to somewhere around 25%-30%. What is that about?
This is really frustrating, and I'm seriously contemplating either taking it back and trying my luck with a different iPod, or just taking it back and getting my money back. Any help and clarification on this matter would be greatly appreciated, and I'll answer any questions I can to shed more light on this.

It will take longer to charge the 5G's battery than either the 3G or 4G's battery.
Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source like a computer's USB port
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

HT203175 I have attempted to sync my new iPod touch 4th gen. with my current PC running Windows XP and everytime I attempt it I get the dreaded blue screen, here are the error codes- 0x0000007E; 0XC00000005; 0X00000000; 0XBA51B7C8; 0XBA51B4C4 any suggesti

I have attempted to sync my new iPod touch 4th gen. with my current PC running Windows XP and everytime I attempt it I get the dreaded blue screen, here are the error codes- 0x0000007E; 0XC00000005; 0X00000000; 0XBA51B7C8; 0XBA51B4C4 any suggestions?

In the course of your troubleshooting to date, have you worked through the following document?
iPhone, iPad, or iPod touch: Windows displays a blue screen message or restarts when connecting your device

Brand new ipod touch 5th gen 64gb problems with first power on

I have just received a brand new ipod touch 5th gen 64 gb from amazon. After reading the instructions i tried to power it on but nothing happened.
It was suggested on here to try the recovery start but again, nothing happened.
I then plugged the device in to a wall socket charger to see if the battery is flat,but the apple logo comes on for about 15 seconds then goes off again. If I hold down the home button while the apple logo is off, after a while the ipod goes into recovery start up, but as soon as i unplug it from the wall socket adaptor it turns off.
It will not do anything plugged into the usb soccket of my laptop.
Any ideas or will I have to return this to amazon?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. You can go to an Apple store even if yo purchased it from Amazon
Apple Retail Store - Genius Bar

My New iPod Touch 4th generation 16gb won't charge

Hi,
I just got a new iPod touch 4th generation 16gb and it wont charge to my laptop what should i do? Info: It came yesterday and i used it for a couple hours trying to figure some stuff out. and this morning the battery charge sign poped up that i need to charge it so i pluged it in to my Laptop (which is pluged in to the wall).
plz help
Popoledo

- See:
iPod touch: Hardware troubleshooting
- Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

On/off button not working on brand new iPod touch 5th gen

My daughter has just unboxed a brand new iPod touch 5th gen that arrived today.
It wouldn't turn on so I assumed the battery was flat which I thought was odd but I plugged it in and it came on - 90% + battery.
The on/off button does not do anything. We've pressed it, held it - nothing. If I press the on/off and the home button together, Siri starts.
It will only switch off after a minute has elapsed. We can't do it manually.
What's going on? Any ideas?

If you have an Apple store nearby I would make an appointment at their Genius Bar.
Apple Retail Store - Genius Bar
Otherwise I would call Apple. You get at least 90 days of free telephone support.
http://www.apple.com/support/contact/

New iPod Touch 4th gen. cannot connect to home wi-fi network

When I launch wi-fi on my new iPod Touch 4th gen. my home network's name is displayed, but after entering my password the iPod is unable to connect - the wheel to the left of the network name just keeps spinning. The network still functions properly for all my other devices (MacBook, 2nd gen. iPod Touch, wireless printer and my wife's PC) and the new iPod Touch did connect to the network in the Apple Store when I visited yesterday. I know the password I enetered for my home network is correct because I've checked it in my keychain, and also the iPod did not inform me that it was the wrong password for that network - as it does if I enter another password.
I have followed the advice given to others - unplugging the Time Capsule and leaving it for 5 minutes, checking that all my software and firmware is up to date, 'forgetting' the network on my new iPod then searching for it again, and have completely restored the iPod - but it still cannot connect to my network. If my network is functioning properly, and my new iPod was capable of joining the Apple Store's network yesterday, and I am sure that I am entering the correct password, it seems to me that my problem must be due to some network setting that is refusing to allow a new device to connect. I can't find where that setting might be - can anyone advise?

depending on what router but hopefully all routers came to this default address....
192.168.1.1/Wireless_MAC.asp
from
>Setup of the Basic Setup you goto
>Wireless
>WirelessMacFilter
also had an idea when i wanna make sure im typing the right one, i would do is tap each letter/# by 1, as in,
(e.q.)
here's my ipod 4 and my ipod 2, the pswd is 123456
ipod 4, i press 1
ipod 2, i press 1
ipod 4, i press 2
ipod 2, i press 2
and so on till i reach both of them to 6 (1by1) to make sure i get it in there right. saw this on another wall it might depends on what channel your using, but i dont rly think that matters bc i have mine on auto and nvr had a problem.
i would do this even thou it may sound crazy to others....if i were you this is what i would do
on your ipod 2Gen
>Safari
>address to 192.168.1.1/WL_WPATable.asp
-(wireless security settings for passcode)
>tap the box for the password, whatever ur security is i would copy
-IF WEP
-copy phrase key and Key 1
-IF WPA
-copy phrase key
>open Notepad
>under iCloud account Notepad
>Paste the Key
>either on your pc/mac or your 2nd Gen, go back to
>192.168.1.1/WL_WPATable.asp
>change your Security Mode to Disable
>goto your 4 Gen iPod Touch
>goto settings and connect to it, if pswd is still in it then tap forget this network and reconnect to it
-once connected and got IP adresses
>goto Notpad under iCloud
-you should have obtained your recent icloud msgs included the key you pasted
-once obtained
>gobk to pc/mac or ipod 2nd gen and re enabled the security and re-paste the key in
-once router adjusted try to connect to it
>1st do your 2nd gen and forget this network reconnect to it and repaste the key
>2nd goto ur 4rth gen from your notes, highlight the key in ur notpad and tap copy and forget this network reconnect to it and paste the key.
this should work bc i did it myself when i couldnt get connected bc thats almost the same steps i did.
somtimes i put my name up on here. remeber these names we put as our nickname doesnt mean its our real name or anything like that,
~Anthony

I bought a brand new ipod touch 4th gen 16gb

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