I bought a brand new Mac 27" desktop that came loaded with Adobe CS6. Everything worked like a charm until the hard drive, 1Tb, developed a bad sector and the Apple Store reinstalled a new one as I had extended warranty with them. The recycled the drive i

I bought a brand new Mac 27" desktop that came loaded with Adobe CS6. Everything worked like a charm until the hard drive, 1Tb, developed a bad sector and the Apple Store reinstalled a new one as I had extended warranty with them. They recycled the drive immediately (like a fool I didn't ask for it back to get the data off it.) But luckily I have all my data on CrashPlan. I downloaded it and it worked great except I downloaded it to the desktop and not the original location so it got squirrely. I also have an external 1.5Tb drive that I wanted to make bootable so I installed Mavericks 10.9.3 . I then went ahead and installed it on the newly installed drive too.
I think that because I have a new drive Adobe thinks I have a news computer. I bought the 27" Mac brand new from Ebay and it came loaded with software, including CS6. I have a serial number for CS6 but Adobe said it wasn't valid. (I have owned CS2, CS4 and now CS6 which came preloaded onto the Mac by the seller who told me that the software was registered to the Mac???
I am going to re-download the backup but this time to the original location (I still don't think it will work with Adobe. What can I do about this?
iMac 27-inch, Late 2012
Processor 3.2 GHz Intel Core i5
Memory 32 GB 1600 MHz DDR3
Graphics NVIDIA GeForce GTX 675MX 1024 MB
Software OS X 10.9.3 (13D65)@

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

Similar Messages

I have a MacBook Pro bought in dec 2009. Currently has mountain lion osx installed. Worked like a dream until today. Randomly froze, so I restarted it. To find I got a grey screen. It wouldn't start. Also note my DVD drive doesn't work, but mountain lion

I have a MacBook Pro bought in dec 2009. Currently has mountain lion osx installed. Worked like a dream until today. Randomly froze, so I restarted it. To find I got a grey screen. It wouldn't start. Also note my DVD drive doesn't work, but mountain lion was installed via App Store anyway.
So here's what I done so far:
tried resetting PRAM - No success
Done disk utility. Disk verified with no errors. I even re formatted disk. - no success starting.
Tried re installing mountain lion via download . It froze halfway installing -no success.
Tried backing up a time machine backup from my USB hard drive. It froze at 1% - no success
Tried booting from safe mode - no success
Tried the command line boot - no success.
Please someone help!

Sounds like the hard dre has left the building, Died, in the Sh*tter, Gone to the hard drive resting place in the sky.
Buy a new drive connect it to the system with a SATA to USB adapter and see if you can install Mt Lion on that drive connected externally. If you can then the drive inside your system has failed.
Oh Wait!!!! You have the 2009 model. They are known for bad drive to logic board cables. So it may not be the drive itself but the cable going from the drive to the logic board. Do the same as above then if the system runs OK with the new drive connected externally install it in the system and see if it boots. If it does you are good to go. If it doesn't then it is more then likely the cable that hs failed.
I would suggest you also SAVE a copy of that download of Mt Lion and create a USB install drive from it using Lion Disk Maker, once you get your system up and running.

Did anyone else get a brand new mac book pro that came with items already in the favorites tab?

just bought a brand new mac book pro went online and noticed that there were already items saved to favorites, strange things about pumpkin cheesecake.

You could have purchased a refurbished computer.
Take it back and voice your concern and where ever you purchased it from will probably swap it out for you

HT201210 hi i just bought my new iPhone 4s yesterday and when u opened it was not updated so when i tried SO MANY TIMES to update it on the devise and on my new mac it said that there was a unknown error please help me :)

hi i just bought my new iPhone 4s yesterday and when u opened it was not updated so when i tried SO MANY TIMES to update it on the devise and on my new mac it said that there was a unknown error please help me

Please tell us what kind of computer you have, what operating system and what version of iTunes. Not just "the latest version of iTunes", the exact version number.

HT1727 i bought some ringtones on my iPhone, later on i sync my iphone to my old computer now i have a new mac pro desktop and i only have 2 ringtones on my phone but not the rest of them how can i get them back without having to pay for them again?

i bought some ringtones on my iPhone, later on i sync my iphone to my old computer now i have a new mac pro desktop and i only have 2 ringtones on my phone but not the rest of them how can i get them back without having to pay for them again?

If you bought them on your iPad then you will need to connect your iPad to your computer's iTunes and do File > Devices > Transfer Purchases to copy them over to the Tones part of your computer's iTunes library and you can then sync them to your iPhone - ringtones are a one-time only download, so you won't be able to redownload them directly on your phone.

HT2844 My front headphone jack does not work when connecting a head phone to a new mac pro desktop computer. The sound still comes from the speakers. Any solutions?

The front headphone jack on my new mac pro desktop computer does not transmit sound when connecting a headphone or ear buds. The sound still comes from the speakers and is not redirected to the head phone. The port has never worked. Any solutions?

okay, try option-clicking on the speaker icon on the top of your screen. That should bring up a list of sound output options. including headphone. You could try messing around with Audio MIDI. It may be possible that the thing is still stuck inside the headphone jack. Careful use of a toothpick may get it unstuck. I dunno, I've never had a problem with the headphone jack. If all else fails, call Apple or take 'er in for an appointment
JB

I have a brand new Mac Pro Tower that continually kicks me off the internet and sometimes starts up not connecting to the internet?

My brand new Mac Pro Tower that I spent a small fortune on sometimes boots up and does not connect to the internet when every other computer in my office does and other times it just kicks me straight off. My question is, is there a problem with the wi fi on these machines?

Brand new nMP Mac Pro 6,1 Late 2013.... and it is defective - the older silver tower might be easier to find parts but at least it is not 65 lbs and is something that can be taken in - which I think you really need to do.
When you run etrecheck from www.etresoft.com it can show what is installed, drivers and might help point to something on software side.
Grant is the go-to person here I think among others for networking issues.
Airport Express and signal strength, channel it is trying to use, whether the Network control panel settings are "correct" or need to be changed (even the order, what it is trying to look for and use).
If you move it to another spot or put another computer over in that general vicinity...? behaves the same.
I recall reading where the MacBook Pro model in 2012? and switched to a new chipset and some very long (huge) threads in their forum - which means also there was no real solution given.
No, should not be. And other than network tests would be booting into Apple DiagnosticsTest mode - pulls down from Apple servers.
http://support.apple.com/kb/HT5781

Hello, I have an apple Mac Pro. It is an older machine but I just had the Apple Store install a new drive with OSX 10.6.8. It runs great but I need to load software. Will it run CS4 Design Standard? Or, will I need CS5.

Hello, I have an Apple Mac Pro Laptop. It is an older machine but I just had the Apple Store install a new hard drive with OSX 10.6.8. It runs great but I need to load software. Will it run CS4 Design Standard? Or, will I need CS5. This machine can't run 10.7.

Hi There,
As per CS5.5 Design Standard release notes it can run on 10.6.8.
Kindly try to install in and share the results so that we can assist you if needed.
Please find the download link in my previous post.
Thanks,
Atul Saini

Are there any classes Apple store offers for new mac owners

Are there any classes Apple store offers for new mac owners, Are there any classes Apple store offers for new mac owners

Yes.
One to One is just $99 for a full year and is available only at the time you buy a Mac from the Apple Retail Store or the Apple Online Store
http://www.apple.com/retail/learn/one-to-one/
http://www.apple.com/retail/learn/one-to-one/terms.html
http://store.apple.com/us/browse/campaigns/onetoone

Can some please provide instructions on how to import an iPhoto library from an old Mac to a new Mac without getting a bunch of duplicates? I tried transferring my pictures using an external hard drive and then copying it to the Pictures folder on my Mac

Can someone please provide instructions on how to import an iPhoto library from an old Mac to a new Mac without getting a bunch of duplicates? I tried transferring my pictures using an external hard drive and then copying it to the Pictures folder on my new Mac. I ended up getting a bunch of duplicates. My old Mac has an older version of iPhoto while the new Mac has iPhoto '11. Is that the cause of the problem? Please advise. Thanks.

Simply copy the iPhoto Library from the Pictures Folder on the old Machine to the Pictures Folder on the new Machine.
Then launch iPhoto. That's it.
This moves photos, events, albums, books, keywords, slideshows and everything else.
Regards
TD

HT1209 I have a music collection on my iPod (160GB Classic). I have that collection on my old Mac Book. Now I have a new Mac Pro and want to transfer the collection to the new Mac Pro, is that doable?

I have a music collection on my iPod (160GB Classic). I have that collection on my old Mac Book. Now I have a new Mac Pro and want to transfer the collection to the new Mac Pro, is that doable?

Thanks roaminggnome. Can I do that transfer wirelessly or do I have to get a large jump drive to copy and transfer. I presume that I cannot use my iPod right?

HT2542 Hi, I created a new user on mac, Admin but i can't use adobe CS6 while the original user is admin too and all programs are running normal. How can i solve this problem?

Hi, I created a new user on mac, Admin but I can't use adobe CS6 while the original user is admin too and all programs are running normal. How can I solve this problem?

Hi Amanda,
Software applications are usually installed in the Applications folder on the Macintosh HD and are accessible to all users.
I would advise you to check the Applications folder and see if your software is in there.
Next step would be to Control Click or Right Click on the application and choose "Get Info" and make sure the permissions are set to "Read & Write" for all users. The article below provides more details:
Troubleshooting permissions issues in Mac OS X
http://support.apple.com/kb/ht2963
You may need to contact Adobe Support if this does not resolve your issue:
http://helpx.adobe.com/photoshop.html
Hope this information helps!
- Judy

Just trying out my new mac but email won't load, error says "The mail server denied access to the account because an administrator or other mail client was using it when Mail tried to log in. Try again later." A little lock is beside the email inbox

Just trying out my new mac but email won't load, error says "The mail server denied access to the account because an administrator or other mail client was using it when Mail tried to log in. Try again later." A little lock is beside the email inbox account, no password prompted and account is online and enabled... Thoughts?

Have you tried clicking on the lock to see it it will then ask for a passwored. Otherwise, try reblooting.

Just got iPhone 4S, people unable to hear me during calls but I can hear them? Is it repairable or do I need to take to apple store to get new one?

Just got iPhone 4S, people unable to hear me during calls but I can hear them? Is it repairable or do I need to take to apple store to get new one?

Hi, Laura.
There are some troubleshooting steps that we can process prior to opting for a repair. If you do have a protective film on your device make sure that is removed and test to see if the behavior persists. Below, I have attached an article that goes over some basic troubleshooting steps. After all steps are processed and the issue persists, we can service your unit at your local Apple Retail Store. You can schedule an appointment buy clicking this link http://www.apple.com/retail/.
iPhone: Can't hear through the receiver or speakers
http://support.apple.com/kb/TS1630
Cheers,
Jason H.

I wanted to know if i were to come into an Apple store, would you be able to replace my home button with the new one that i bring in?

I wanted to know if i were to come into an Apple store, would you be able to replace my home button with the new one that i bring in?

Nope, since no one here works for Apple I doubt they would let us behind the counter or use their tools.
Do a google search to locate your local store and get a phone number-then call and ask.

I bought a brand new Mac 27" desktop that came loaded with Adobe CS6. Everything worked like a charm until the hard drive, 1Tb, developed a bad sector and the Apple Store reinstalled a new one as I had extended warranty with them. The recycled the drive i

Similar Messages

Maybe you are looking for