I bought a CC membership but my adobe account shows I only have free trial?
I bought a CC membership but my adobe account shows I only have free trial?
My credit card has been billed twice. Photoshop wants me to enter a serial number because my trial has expired.
Help?
Hello Jo Ann,
I was not able to retrieve any orders or membership with the email address linked to your account.
Have you placed the order using a different Adobe ID?
Thank you.
Arnaud.
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In a Finder window, choose Go > Go To Folder.
Type /etc.
Select the hosts file and open it.
Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
Save and close the file.
Once you remove all Adobe entries followed by 127.0.0.1 from hosts file.
Sign out and Sign in to the Creative Cloud Desktop App, refer the link for steps : Sign out, Sign in | Creative Cloud Desktop app
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Hi dmkelec,
I did not find your account under the given email id.
Can you provide me the email id associated with your subscription that would be helpful.
Regards,
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