I bought a Elements 12 Software bundle 3 weeks ago.  How do I redeem the other part of the product I paid for?

I bought a Elements 12 Software bundle 3 weeks ago.  How do I redeem the other part of the product I paid for?
I bought a Elements 12 Software bundle 3 weeks ago.But I only redeemed,'Premier Elements' with the code it gave and had a separate code for Elements 12 , wich I wrote down but did not use at that time. Now I have made space on the PC, I want to download the Elements 12 part of my bundle but its proving impossible. How do I redeem the other part of the product I paid for? The serial number retrieval code, from the card I bought comes up as Invalid now.

Serial number and activation chat support (non-CC) may help
http://helpx.adobe.com/x-productkb/global/service1.html

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