I bought a few songs on itunes but the songs appear in grey letters and I cannot transfer them to my iphone. I've bought/rented TV shows/movies since so there isn't an issue with my account. How can I get these newly purchased songs onto my iphone?

You made a purchase and exhausted the credit on your card before it processed. All purchases are final. Contact iTunes Store support. You need to settle up before you can purchase or download anything else.

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HT204370 i recently bought a few films from itunes but i had to reset my laptop and the films have gone and i have tried downloading purchased items but no films come up and im not buying them again. what do i do now to get my films back ?

i recently bought a few films from itunes but i had to reset my laptop and the films have gone and i have tried downloading purchased items but no films come up and im not buying them again. what do i do now to get my films back ?

Did you fail to back up your purchases?
If so, then they are gone.

How can I get my non purchased song content from ipod touch 4 back to my itunes library. My library

How can I get my non purchased song content back into my itunes library from my ipod touch 4. My itunes had disappeared so I had to get another itunes & start again. I still have the original song content in the ipod.

There is 3rd party software out there, but not supported by Apple, see this thread:http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0

I want to switch stores from Japan to USA. I used to have an iTunes card, and there's 15 YEN left in my account, how can I get rid of that so I can start purchasing in the US store using my new credit card?

I want to switch stores from Japan to USA. I used to have an iTunes card, and there's 15 YEN left in my account, how can I get rid of that so I can start purchasing in the US store using my new credit card?

I can't seem to find an app that costs my available balance. iTunes said I need to spend it ALL before I can change stores. This means I cannot totally change stores.... Hopeless.

I have installed Adobe packages and cannot find the Acrobat extension folder please advise how can I get these applications to load onto my computer?

I have installed Adobe Creative Cloud for teams CC Packages which says that Acrobat XI Pro is installed. Your support page says it does not install Acrobat and I have to look in the Extensions folder for an MSI file. I have run a number of searches and cannot find the Acrobat extension folder please advise how can I get these applications to load onto my computer?
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My apologies Eadeszoo I believe our support agents are unavailable on January 1.
Are you able to copy the contents of the DVD to your computer? Are you receiving any particular error messages when you are trying to install? Finally which operating system are you using?

How can I get all of my music onto my iphone 5 from itunes on my computer, when it is only syncing the music i purchased from itunes store directly?

Everything was fine until I got a USB drive from a friend to download a new album onto my itunes from her. I struggled to get the music synced onto my iphone 5, but it got into itunes fine on my laptop. So I ended up resyncing the whole device, and apparently this means it only could transfer the songs that I had bought from itunes, and none of the previous music I had from cds, etc that I had added to itunes by myself over the years. Now on itunes it has a cautin sign for every single non itunes purchased song saying it does not know where to find the song and can not play it. My iphone now only has 43 songs (the ones I bought from itunes store) and is missing the other 2000 I have. Does anyone know how to fix this for me???? I am desperate! I'm using windows 8 on this new laptop and am beyond confused!
Also it might be important to note that I had itunes on an older laptop and within the past year i have transfered everything to a new laptop, so perhaps since the original music folders were on the old laptop, it cant find them? I don't know, I am not great with technology, but desperate please!!!

Copy everything form your backup copy of your old computer to the new one.

I can't remember the security questions and recovery email has been shutdown. How can I get back to purchasing songs, apps, etc.?

I don't remember the security questions and my recovery email has been shut down after years of no activity. What can I do to get back to purchasing music, apps, etc.?

The Three Best Alternatives for Security Questions and Rescue Mail
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          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
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     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

I can't seem to sync my current email with my iCloud account, how can I get these to talk to each other?

My wife is cruising me everyday about her email not being sync with her MacBook and iPhone. I can't seem to match/sync them up. Any suggestion? I am using a none Mac.com, iCloud.com email address, is this allowable?

See Empty/corrupt library after upgrade/crash...
tt2

I just bought an album on iTunes but didn't get the first two songs. I click on them to try to download them, but get a message to authorize my computer. My computer is already authorized. How can I get my two missing songs?

I just bought an album on iTunes but didn't get the first two songs. I click on them to try to download them again, but get a message to authorize my computer. My computer is already authorized. How can I get my two missing songs?

Sometimes, there would be temporary connectivity glitches preventing you from downloading a certain track from the iTunes store - these are rare and usually resolve if you try back in some time. If it continues, contact Apple support mentioning the name of the problematic song:
https://expresslane.apple.com/GetproductgroupList.action?locale=en_US&caller=cup

I had to get my hard drive replaced from Apple, I lost all of my music obviously. My question is, how can I get all my music off of my iPhone onto iTunes? Since it's a new hard drive, the iPhone isn't recognizing this as it's home computer.

I had to get my hard drive replaced from Apple, I lost all of my music obviously. My question is, how can I get all my music off of my iPhone onto iTunes? Since it's a new hard drive, the iPhone isn't recognizing this as it's home computer.

You will need to use third-party software to transfer music from your phone to the iTunes Library. I recommend Phone to Mac - Pod to Mac | Macroplant.com.

I purchased Adobe Acrobat x Pro recently and installed it, I have compatibility issues vision 2013. The adobe pdf converter plug in stays inactive despite all my efforts to activate it, I need help with this? How can i get the plug in

I purchased Adobe Acrobat x Pro recently and installed it, I have compatibility issues vision 2013. The adobe pdf converter plug in stays inactive despite all my efforts to activate it, I need help with this? How can i get the plug in to work with Visio 2013?

For MS Visio (any version) only the appropriate version of Acrobat *PRO* provides PDFMaker for Visio.
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See:
http://helpx.adobe.com/acrobat/kb/compatible-web-browsers-pdfmaker-applications.html
Be well...

I purchased Adobe Acrobat x Pro recently and installed it, I have compatibility issues vision 2013. The adobe pdf converter plug in stays inactive despite all my efforts to activate it, I need help with this? How can i get the plug in to work with Visio

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For MS Visio (any version) only the appropriate version of Acrobat *PRO* provides PDFMaker for Visio.
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See:
http://helpx.adobe.com/acrobat/kb/compatible-web-browsers-pdfmaker-applications.html
Be well...

I am on vacation, downloaded audio book to my ipad , but want it on my iPod, share itunes acct with my husband, how can I get book to download from shared acct to my iPod

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If your iPod has a separate icloud account no you can't unless you sign out and sign in with the id you share and download it and sing in again with your id

Frequently I will be asked to sign in to my Apple account, but it is using an email I don't use with Apple. How can I get this to stop?

I use an iPod4 Touch and am using IOS 6.1.6. Frequently I will be asked to sign in to my Apple account, but it is using an email I don't use with Apple. How can I get this to stop? This is happening repeatedly throughout the day. I don't have an Apple password for this email address, nor do I want one!

Maybe an App that needs updating was purchased by that account?
Could someone have installed an app not purchased with your account?
Can you post a screen shot of the message?

There is a billing issue with my account...?

I have a splash screen an starting Adobe Photoshop CC (Creative cloud edition) that tells me i'm either 'offline' which i'm not, or that there is a billing issue with my account... and that i have 50 days remaining...
I have recently changed from PS CC Single App subscrition to the Creative Cloud Photography (PS & LR) offer, one of the customer service advisors cancelled my single app subscrition, I now have this error message?
Signing out of the Adobe application and then back in does not resolve the issue.
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Adobe contact information - http://helpx.adobe.com/contact.html

I bought a few songs on itunes but the songs appear in grey letters and I cannot transfer them to my iphone. I've bought/rented TV shows/movies since so there isn't an issue with my account. How can I get these newly purchased songs onto my iphone?

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