I bought a hp webOS from someone and they didnt reset to factory setting

I have bought a HP webOS from someone and I am trying to purchase a game, but the old owner didn't set it back to factory settings. I went and tried to reset it, but it needs her password to continue.
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Hi! you did not specify what product you are having problems with. If it is an HP Touchpad, the link below should help:
http://h30434.www3.hp.com/t5/webOS-Hardware-and-Software/bd-p/palm-webossoftware
Regards,
Louis

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