I bought a Mac book pro. I tried to start it up tonight. When I enter my pass work that window dims and that's as far as I can go ... Can't even get in ...
Hi. I bought a Mac book pro and when I enter my password that box dims and that's all that happens. Anyone have any suggestions?
If this is a new machine, it'd be considered DOA (dead on arrival) - return it to the store; Apple stores have a 14 day return period. I'd ask for a replacement or a refund.
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I bought a Mac Book Pro retina display, Serial Number C02J*****2, on 8/11/2012. Unfortunately, I am unable to download updates from the App store.Whenever I tried to download updates, it shows me an error message, "we could not complete your request. there is an error in the App Store. Try again later (100). Your Apple ID has been disabled, contact iTune support". However,the problem still persists even after my password has been successfully reset. What is is the error in the app store? I really need help to resolve this issue.
Moreover,I also need help how to update to the mountain lion free of charge as my Mac pro is four(4) days old.
Sincerely
Asrat Kahsay
N.B. I'M not exactly sure the operating system is "Mac OS X v10.7.x". However, I do know for sure it's Mac OS X v10.7.4
<Edited by Host>The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
The OS X Mt Lion up-to-date program;
http://www.apple.com/osx/uptodate/ -
Can i get a free os lion if i have bought my mac book pro 2 weeks after the launch of the os lion
hi . i bought a mac book pro from the US . it came witht the older os . offcourse assuming that this would have been packed in china before the launch of os lion . would i have to buy the os lion or is there any way of getting an upgrade without paying for it
See
http://www.apple.com/macosx/uptodate/ -
I bought my Mac Book Pro on 4th July with Mac OS X Lion Version 10.7.4. How can I get the new Mac OS Mountain Lion?
Click here and start the process.
(68658) -
Good Evening, I bought a Mac Book Pro in Miami and = with Apple Care thatwas recorded in the Apple Store - Lincoln Road. Now I can not get access toApple Care here in Brazil. Someone tell me what happens? Please help mesolve this problem.
Call Apple Care
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I receive a mail with this promotion: Pick up a Mac or the new iPad by 9/21. Get a gift card for apps.. But I recently bought a Mac Book Pro in a Chicago store, and I do not get an extra credit
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting. -
Can i get OS X LION for free if i bought my mac book pro in July 2011?
i would like to know if i can get OS X LION for free if i bought my mac book pro in July 2011 ? thx
Apple - OS X Lion - Get up to date.
If you use an PowerPC apps / Rosetta read here first > Lion upgrade questions and answers: Apple Support Communities -
I just bought the mac book pro retina. Im not good on the computer. I do the basics. Does any one know of the newest and easiest step by step book I can get so I can learn how to use it?
Mac for Dummies is a pretty good beginners' guide. But whatever you buy make sure it is a very recent edition, one that is relevant for the operating system on your MBR. The OS is updated regularly and guide books can become out of date.
By the way, iOS is not a Macintosh operating system. On the top left of the Maac screen, click the black Apple icon, then select About This Mac. The operating system is shown there. -
I just bought a Mac Book Pro and the Appstore show one upgrade of iPhoto (9.2.1). I started a section with my Apple ID (the account that I have I use to iTunes) but when I try to update it says that there are upgrades available for other accounts and that I have to upgrade using the account that I used to buy iPhoto. What do I have to do to upgrade iPhoto?
Dear Katty,
Thank you very much for your answer! I have 2 Apple ID, and I have tried both of them and the problem continues. I founf several peolpe with the same problem in apple communities foruns and that really seems that there is some problem. I addded the links for 2 of those discussions.
https://discussions.apple.com/thread/3374419?start=0&tstart=0
https://discussions.apple.com/message/16628399#16628399
Do you have an idea of how can I solve this problem?
Thank you very much again.
Best regards,
Alfonso -
Hi All, I recently bought a Mac Book Pro and transferred all my photos from my hard drive onto the Mac. I realised that there were some folders which didn't have the camera information embedded in the files and these files refuse to open on iPhoto. I know that the folders that have the problem were not transferred to the hard drive via a photo transfer application (I have a Canon camera) but I simply copied them out of the photo card and onto my old PC.
Is there some way I can open these pictures on my Mac? They work fine on a PC.Thanks for your reply.
The files don't open in preview either. In preview I get the error message 'The file "xxxx_xxx.jpg" could not be opened. It may be damaged or use a file format that Preview doesn't recognize'. The folders with these un-openable pictures do not even get imported into iPhoto. When I try to import them I get an error message about the files being unreadable.
The color profile information on the un-openable files is not visible but I see that all the other files from my old drive are RGB. -
I just bought a mac book pro and seem to need a flash player. what should i do?
i just bought a mac book pro and seem to need a flash player. what should i do?
Welcome to the Apple Support Communities
Flash Player isn't installed in OS X by default, so you have to install it manually from Adobe wesbite, if you need it > http://get.adobe.com/flashplayer -
Hi everyone. I bought my Mac Book Pro 2 years ago and it has had problems since.
Did they sell me a faulty one?They say it happens with laptops
Well... yes... it can happen with all computers, but that's certainly not a resolution. Are you working directly with Apple or a different service provider? If something (Word) has not been working since day one... even after repairs, then they haven't fixed it (provided you told them about the problem).
Basically, as others have said... if you've been getting the service you've described directly from Apple, I would give them a call and express your concern. You're in good shape while your warranty is still effective. Get them to fix it to your satisfaction. If something isn't working as it should, don't be afraid to say something. -
CD will not load in mac book pro. Tried different cd's, tried same cd in different mac book but it works on other mac book but will not work on initial mac book. Tried pressing command/option/esc. Tried restarting and shutting down computer but still will not load cd. It goes in but pops back out. Any ideas?
lorenzod3046 wrote:
I have already tried compressed air. No luck. How will I be able to get the cleaning disk in to load if I can't load a regular cd?
How will i be able to get the business card in far enough to reach the inner area where the optics probably are located?
Cleaning discs will load. On a MBP that has never been cleaned, run the cleaning 2-3 times. If you use the slot a lot, use the cleaning disc about every 3 months. -
I bought 2 mac book pros. At home i already had a network with a timecapsule connected to a router and a windows xp lap top connected to it. When i turned both macs on i was able to see the time capsule and the windows xp computer HOWEVER neither mac could see each other......any help would be appreciated.
NickThanks Linc ......you were right on the money. Your help has been awsome. I spent 3 hours last night doing stuff with out any solutions. May I ask you another question if you have the time and patience please. My orriginal setup was 2 windows laptops with XP on them connected with a timecapsule attached to a router. Hence the time capsule made a wireless signal aswell as being an external hard drive. On one of the laptops i have a printer attached to it which was shared so that the other computer could print documents through the network however the computer attached to the printer has to be on. Do you know what i have to do so these new 2 mac book pros can print to that printer? Thanks again for all your previous help. Nick
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I am new to mac, but i keep reading about Mountain lion. I just bought my Mac book Pro less then a month ago. my current software is OS X 10.8.2, Do i already have mountain lion? How do I check to see?
As the others have stated, you're on Mountain Lion with 10.8, anything. But you can check your version of the software by going to the apple in the upper left corner of the screen and clicking it and selecting "About This Mac". That will open a box that shows your software version. Once there you can click on "More Info" that will tell you everything about your specific mac configuration.
Welcome to the Mac family.
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