I bought a mac book pro in the UK and I now live in another country which is not supported by apple support. I want to contact apple support but I cannot find any telephone number or email to do so. any ideas?

http://support.apple.com/kb/HE57
And here:
http://support.apple.com/kb/HT1434

Similar Messages

I just bought an Mac book Pro i the Apple shop in new York and i was wondering If they have a student discount that i forgot to use? Is there a student discount?

I just bought an Mac book Pro i the Apple shop in new York and i was wondering If they have a student discount that i forgot to use? Is there a student discount?
Help me! Thanks !

check out the prices here, usually $100 off laptops except for $200 for the more expensive ones IIRC
http://store.apple.com/us-hed/mac

I just bought a new Mac Book Pro and did a migration of the content of the old laptop (also a Mac Book Pro) to the new one. Now I cannot start Photoshop CS6. When I am starting it I have a window "Adobe photoshop CS6 extended" opening requesting a connexi

I just bought a new Mac Book Pro and did a migration of the content of the old laptop (also a Mac Book Pro) to the new one. Now I cannot start Photoshop CS6. When I am starting it I have a window "Adobe photoshop CS6 extended" opening requesting a connexion. When I am entering my password for the connexion the software crashes. How can I fix the problem?

Migrating, transferring or copying is DEMANDING trouble, not just asking for it.
Always install from scratch, from the original media,

Hi everyone. I bought my Mac Book Pro 2 years ago and it has had problems since. Did they sell me a faulty netbook?

Hi everyone. I bought my Mac Book Pro 2 years ago and it has had problems since.
Did they sell me a faulty one?

They say it happens with laptops
Well... yes... it can happen with all computers, but that's certainly not a resolution. Are you working directly with Apple or a different service provider? If something (Word) has not been working since day one... even after repairs, then they haven't fixed it (provided you told them about the problem).
Basically, as others have said... if you've been getting the service you've described directly from Apple, I would give them a call and express your concern. You're in good shape while your warranty is still effective. Get them to fix it to your satisfaction. If something isn't working as it should, don't be afraid to say something.

I have imported my music from my iPhone to my Mac book pro. The problem is that now I can't listen to it. It's stating that my computer is not authorized. How can I authorize??

Hi

Please don't make multiple posts, your question has been answered in your other thread.
I have imported my music from my iPhone to my Mac book pro. The problem is that now I can't listen to it. It's stating that my computer is not authorized. How can I authorize??

I bought my mac book pro 4 years ago and it is really slow now. I have downloaded Etrecheck after reading some threads on here and here are the results

I got my MacBook Pro 4 years ago and its getting really slow.
After reading dome threads on this site i downloaded Etrecheck and here are the results.
Any help would be greatly appreciated.
EtreCheck version: 2.1.8 (121)
Report generated 21 March 2015 9:41:28 PM AEDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
    MacBook Pro - model: MacBookPro6,2
    1 2.4 GHz Intel Core i5 CPU: 2-core
    4 GB RAM
        BANK 0/DIMM0
            2 GB DDR3 1067 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1067 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 814
Video Information: ℹ️
    NVIDIA GeForce GT 330M - VRAM: 256 MB
        Color LCD 1440 x 900
        spdisplays_display_connector
    Intel HD Graphics - VRAM: 288 MB
        spdisplays_display_connector
System Software: ℹ️
    Mac OS X 10.6.8 (10K549) - Time since boot: one day 2:7:40
Disk Information: ℹ️
    TOSHIBA MK3255GSXF disk0 : (298.09 GB)
        - (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 319.73 GB (150.44 GB free)
    MATSHITADVD-R   UJ-898
USB Information: ℹ️
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Internal Memory Card Reader
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Computer, Inc. IR Receiver
    Apple Inc. Built-in iSight
Configuration files: ℹ️
    /etc/hosts - Count: 31
Kernel Extensions: ℹ️
        /Library/Application Support/MacKeeper/AntiVirus.app
    [not loaded]    com.zeobit.kext.AVKauth (2.3.3 - SDK 10.8) [Click for support]
    [not loaded]    com.zeobit.kext.Firewall (2.3.3 - SDK 10.8) [Click for support]
        /System/Library/Extensions
    [not loaded]    com.devguru.driver.SamsungComposite (1.2.63 - SDK 10.6) [Click for support]
    [not loaded]    com.leapfrog.codeless.kext (2) [Click for support]
    [not loaded]    com.leapfrog.driver.LfConnectDriver (1.11.1 - SDK 10.10) [Click for support]
    [not loaded]    com.wibu.codemeter.CmUSBMassStorage (1.0.7) [Click for support]
        /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
    [not loaded]    com.devguru.driver.SamsungACMControl (1.2.63 - SDK 10.6) [Click for support]
    [not loaded]    com.devguru.driver.SamsungACMData (1.2.63 - SDK 10.6) [Click for support]
    [not loaded]    com.devguru.driver.SamsungMTP (1.2.63 - SDK 10.5) [Click for support]
    [not loaded]    com.devguru.driver.SamsungSerial (1.2.63 - SDK 10.6) [Click for support]
Problem System Launch Daemons: ℹ️
    [running]    com.wibu.CodeMeter.Server.plist [Click for support]
    [not loaded]    org.samba.winbindd.plist [Click for support]
Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.adobe.CS5ServiceManager.plist [Click for support]
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [running]    com.hp.devicemonitor.plist [Click for support]
    [loaded]    com.hp.messagecenter.launcher.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.adobe.SwitchBoard.plist [Click for support]
    [loaded]    com.google.keystone.daemon.plist [Click for support]
    [loaded]    com.leapfrog.connect.authdaemon.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    [loaded]    com.skype.skypeinstaller.plist [Click for support]
    [running]    com.zeobit.MacKeeper.AntiVirus.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [running]    com.akamai.single-user-client.plist [Click for support]
    [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
    [running]    com.leapfrog.connect.monitor.plist [Click for support]
    [running]    com.spotify.webhelper.plist [Click for support]
    [failed]    com.zeobit.MacKeeper.Helper.plist [Click for support] [Click for details]
User Login Items: ℹ️
    LOGINserver    Application (/Library/Printers/Brother/Utilities/Server/LOGINserver.app)
    InstUtilLaunch    Application (/Library/Printers/Brother/Utilities/InstallUtility.app/Contents/Resources/Inst UtilLaunch.app)
Internet Plug-ins: ℹ️
    o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Click for support]
    OVSHelper: Version: 1.1 [Click for support]
    OfficeLiveBrowserPlugin: Version: 12.2.9 [Click for support]
    net.juniper.DSSafariExtensions: Version: Unknown [Click for support]
    Silverlight: Version: 4.0.60129.0 [Click for support]
    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    DivXBrowserPlugin: Version: 2.1 [Click for support]
    Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
    iPhotoPhotocast: Version: 7.0 - SDK 10.7
    googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Click for support]
    QuickTime Plugin: Version: 7.6.6
    AdobePDFViewer: Version: 10.0.3 [Click for support]
    SharePointBrowserPlugin: Version: 14.0.0 [Click for support]
    JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
Safari Extensions: ℹ️
    Searchme [Adware! - Remove]
    DivX Plus Web Player HTML5 <video>
Audio Plug-ins: ℹ️
    iSightAudio: Version: 7.6.6
3rd Party Preference Panes: ℹ️
    Akamai NetSession Preferences [Click for support]
    CodeMeter [Click for support]
    DivX [Click for support]
    Flash Player [Click for support]
    Growl [Click for support]
Time Machine: ℹ️
    Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU: ℹ️
        14%    firefox
         5%    WindowServer
         0%    ps
         0%    fontd
         0%    DirectoryService
Top Processes by Memory: ℹ️
    528 MB    firefox
    176 MB    Finder
    159 MB    AntiVirus
    112 MB    WindowServer
    82 MB    mds
Virtual Memory Information: ℹ️
    1.07 GB    Free RAM
    1.29 GB    Active RAM
    1.01 GB    Inactive RAM
    784 MB    Wired RAM
    962 MB    Page-ins
    3 MB    Page-outs
Diagnostics Information: ℹ️
    Mar 20, 2015, 07:32:46 PM    Self test - passed

Hardware Information: ℹ️
    MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
    MacBook Pro - model: MacBookPro6,2
    1 2.4 GHz Intel Core i5 CPU: 2-core
    4 GB RAM
        BANK 0/DIMM0
            2 GB DDR3 1067 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1067 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 814
***Hardware looks fine
***Increasing the RAM can always help with slowness issues
Video Information: ℹ️
    NVIDIA GeForce GT 330M - VRAM: 256 MB
        Color LCD 1440 x 900
        spdisplays_display_connector
    Intel HD Graphics - VRAM: 288 MB
        spdisplays_display_connector
***Looks fine
System Software: ℹ️
    Mac OS X 10.6.8 (10K549) - Time since boot: one day 2:7:40
***You are running an Operating system over 4 years old but it shouldn't effect the speed of your computer
Disk Information: ℹ️
    TOSHIBA MK3255GSXF disk0 : (298.09 GB)
        - (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 319.73 GB (150.44 GB free)
    MATSHITADVD-R   UJ-898
***Looks fine
USB Information: ℹ️
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Internal Memory Card Reader
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Computer, Inc. IR Receiver
    Apple Inc. Built-in iSight
Configuration files: ℹ️
    /etc/hosts - Count: 31
***Looks fine
Kernel Extensions: ℹ️
        /Library/Application Support/MacKeeper/AntiVirus.app
    [not loaded]    com.zeobit.kext.AVKauth (2.3.3 - SDK 10.8) [Click for support]
    [not loaded]    com.zeobit.kext.Firewall (2.3.3 - SDK 10.8) [Click for support]
        /System/Library/Extensions
    [not loaded]    com.devguru.driver.SamsungComposite (1.2.63 - SDK 10.6) [Click for support]
    [not loaded]    com.leapfrog.codeless.kext (2) [Click for support]
    [not loaded]    com.leapfrog.driver.LfConnectDriver (1.11.1 - SDK 10.10) [Click for support]
    [not loaded]    com.wibu.codemeter.CmUSBMassStorage (1.0.7) [Click for support]
        /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
    [not loaded]    com.devguru.driver.SamsungACMControl (1.2.63 - SDK 10.6) [Click for support]
    [not loaded]    com.devguru.driver.SamsungACMData (1.2.63 - SDK 10.6) [Click for support]
    [not loaded]    com.devguru.driver.SamsungMTP (1.2.63 - SDK 10.5) [Click for support]
    [not loaded]    com.devguru.driver.SamsungSerial (1.2.63 - SDK 10.6) [Click for support]
***I'm honestly not super familiar with most kernal extensions but I do see you have MacKeeper running which can slow the computer down
****** This next section talks about Launch agents and Launch Daemons.
****Something to keep in mind is that when you first get the computer that all of these folders are empty and the files in them are all third party.
****If you want to see if the system runs better without them Shut the computer down and turn it on while holding the shift key
****This will put the computer into safemode which turns off third party files and extensions and does not let any launch agent/daemons files run.
Problem System Launch Daemons: ℹ️
    [running]    com.wibu.CodeMeter.Server.plist [Click for support]
    [not loaded]    org.samba.winbindd.plist [Click for support]
Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.adobe.CS5ServiceManager.plist [Click for support]
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [running]    com.hp.devicemonitor.plist [Click for support]
    [loaded]    com.hp.messagecenter.launcher.plist [Click for support]
***This is the root launch agent folder
***I'd remove all but the first three
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.adobe.SwitchBoard.plist [Click for support]
    [loaded]    com.google.keystone.daemon.plist [Click for support]
    [loaded]    com.leapfrog.connect.authdaemon.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    [loaded]    com.skype.skypeinstaller.plist [Click for support]
    [running]    com.zeobit.MacKeeper.AntiVirus.plist [Click for support]
***This is the root Launch Daemons folder
***I'd only keep com.adobe.fpsaud.plist and com.microsfot.office.licensing.helper.plist all the others will reinstall them selves if needed.
User Launch Agents: ℹ️
    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [running]    com.akamai.single-user-client.plist [Click for support]
    [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
    [running]    com.leapfrog.connect.monitor.plist [Click for support]
    [running]    com.spotify.webhelper.plist [Click for support]
    [failed]    com.zeobit.MacKeeper.Helper.plist [Click for support] [Click for details]
***This is your users Launch Agent folder
***I'd remove everything here
User Login Items: ℹ️
    LOGINserver    Application (/Library/Printers/Brother/Utilities/Server/LOGINserver.app)
    InstUtilLaunch    Application (/Library/Printers/Brother/Utilities/InstallUtility.app/Contents/Resources/Inst UtilLaunch.app)
Internet Plug-ins: ℹ️
    o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Click for support]
    OVSHelper: Version: 1.1 [Click for support]
    OfficeLiveBrowserPlugin: Version: 12.2.9 [Click for support]
    net.juniper.DSSafariExtensions: Version: Unknown [Click for support]
    Silverlight: Version: 4.0.60129.0 [Click for support]
    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    DivXBrowserPlugin: Version: 2.1 [Click for support]
    Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
    iPhotoPhotocast: Version: 7.0 - SDK 10.7
    googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Click for support]
    QuickTime Plugin: Version: 7.6.6
    AdobePDFViewer: Version: 10.0.3 [Click for support]
    SharePointBrowserPlugin: Version: 14.0.0 [Click for support]
    JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
Safari Extensions: ℹ️
    Searchme [Adware! - Remove]
    DivX Plus Web Player HTML5 <video>
***The first extension in safari is adware and can be uninstalled
***The second one is a video web player and you could probably remove that as well but it wont effect your speed
Audio Plug-ins: ℹ️
    iSightAudio: Version: 7.6.6
3rd Party Preference Panes: ℹ️
    Akamai NetSession Preferences [Click for support]
    CodeMeter [Click for support]
    DivX [Click for support]
    Flash Player [Click for support]
    Growl [Click for support]
Time Machine: ℹ️
    Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU: ℹ️
        14%    firefox
         5%    WindowServer
         0%    ps
         0%    fontd
         0%    DirectoryService
Top Processes by Memory: ℹ️
    528 MB    firefox
    176 MB    Finder
    159 MB    AntiVirus
    112 MB    WindowServer
    82 MB    mds
Virtual Memory Information: ℹ️
    1.07 GB    Free RAM
    1.29 GB    Active RAM
    1.01 GB    Inactive RAM
    784 MB    Wired RAM
    962 MB    Page-ins
    3 MB    Page-outs
Diagnostics Information: ℹ️
    Mar 20, 2015, 07:32:46 PM    Self test - passed
***Everything else seems fine

CAN I BUY A MAC BOOK PRO FROM THE STATES AND USE IT IN EUROPE?

i will come on holiday in the states and am planning on buying a macbook pro...can i use it in europe. cos i know the voltage in europe is diff from US.

Yes - the power supply is auto-sensing for 110-240V.
You'll obviously need some kind of physical adapter though.
Bear in mind that a US macbook comes with a US keyboard where the top line characters are mapped differently from the various European versions - Dollar sign, Euro sign, Pound sign etc.
And check the warranty arrangements in case you have to take the mchine back to America to get warranty servicing done.
Strictly speaking, you may also be liable for local taxes on value of the computer when you get home. Sales taxes, import duties for example. Probably not a great concern.

Can i get a free os lion if i have bought my mac book pro 2 weeks after the launch of the os lion

hi . i bought a mac book pro from the US . it came witht the older os . offcourse assuming that this would have been packed in china before the launch of os lion . would i have to buy the os lion or is there any way of getting an upgrade without paying for it

See
http://www.apple.com/macosx/uptodate/

I bought a mac book pro 15" with retina display and could not find the user's guide/manual anywhere, except for the wuick start manual. I couldn't even find it in apple's web site. Where is it?

I bought a mac book pro 15" with retina display yesterday and could not find the user's guide/manual anywhere. I couldn't even find it in apple's web site. Where is it?

here it is : http://manuals.info.apple.com/en_US/macbook_pro-13-inch-late-2012-quick_start.pd f
Apples dont come with say, a big manual like old things used to. Basically its a just a quick reference guide, everything on specifics is online
Heres a great book everyone raves about, as far as the OSX and being familiar with it> http://www.amazon.com/gp/product/1449330274/ref=s9_psimh_gw_p14_d1_i1?pf_rd_m=AT VPDKIKX0DER&pf_rd_s=center-2&pf_rd_r=0J2E0HXQBHJK423PADBV&pf_rd_t=101&pf_rd_p=13 89517282&pf_rd_i=507846

I receive a mail with this promotion: Pick up a Mac or the new iPad by 9/21. Get a gift card for apps.. But I recently bought a Mac Book Pro in a Chicago store, and I do not get an extra credit :(

I receive a mail with this promotion: Pick up a Mac or the new iPad by 9/21. Get a gift card for apps.. But I recently bought a Mac Book Pro in a Chicago store, and I do not get an extra credit

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

Hi- I keep getting an error message show up when I sync my iPhone to my Mac Book Pro. the message is that I can't copy to the Macintosh disc because I don' have enough access privileges. Then when I click ok my phone gets stuck syncing. any thoughts?

Hi- I keep getting an error message show up when I sync my iPhone to my Mac Book Pro. the message is that I can't copy to the Macintosh disc because I don' have enough access privileges. Then when I click ok my phone gets stuck syncing. any thoughts?

Sounds like a possible permissions issue, try repairing the permissions using Disk Utility.
You can open Disk Utility several ways.
1. Use the Spotlight in the Upper Right corner of the screen and search for it, then click it to open it.
2. Open a new finder window (File> New Window)
- Applications>Utilities>Disk Utility
3. Click on the Finder
- Click 'Go' in the menu bar across the top of the screen.
- Click Utilities, then double click on Disk Utility.
Once Disk Utility is open there should be a column on the left side, the name of your hard drive should be listed there.
(By Default it is named Mac HD or Macintosh HD)
Click on it to highlight it.
There should then be a few buttons you can click
- Verify Disk Permissions
- Repair Disk Permissions
- Verify Disk
- Repair Disk
Click Repair Disk Permissions

I want to connect my Mac Book Pro to the internet in France without any wifi connection available? Mi Fi? Sim card?

I want to connect my Mac Book Pro to the internet in France without any wifi connection available? Mi Fi? Sim card? All we have is a phone signal in this rural French location. I want to be able to Skype to states from there. We have a friend with a 3G ipad who uses an Orange sim card to do it. I would rather not have to buy an Ipad.
thanks

I found out that the data package for one month useage with MiFi is 1G. How many minutes of online time does that correspond to?

I am trying to connect my mac book pro to the tv via a mini display port and a hdmi cable, the only picture that is on the tv screen is the background picture on my computer, any suggestions?

I am trying to connect my mac book pro to the tv via a mini displayport to a hdmi cable, the only picture on the tv screen is the background picture of my mbp, does anyone know what I need to connect to my samsung tv ?

Hi there. I also bought an iWires mini Display port to HDMI cable and have an LG LED/LCD TV. I plugged it in to my MB Pro and followed the very small writing that came in the package and got both audio and video going. You need to change the audio settings from within System Preferences on your Mac to select your TV as the audio output.
My concern is the data latency - do you experience a delay between moving your mouse on the MBPro and the TV displaying the movement? It is only a fraction of a second, but certainly enough to be annoying, especially in a cable as expensive as the iWire.

I bought a Mac Book Pro retina display, Serial Number C02J2****2, on 8/11/2012. Unfortunately, I am unable to download updates from the App store.Whenever I tried to download updates, it shows me an error message, "we could not complete your request. t

I bought a Mac Book Pro retina display, Serial Number C02J*****2, on 8/11/2012. Unfortunately, I am unable to download updates from the App store.Whenever I tried to download updates, it shows me an error message, "we could not complete your request. there is an error in the App Store. Try again later (100). Your Apple ID has been disabled, contact iTune support". However,the problem still persists even after my password has been successfully reset. What is is the error in the app store? I really need help to resolve this issue.
Moreover,I also need help how to update to the mountain lion free of charge as my Mac pro is four(4) days old.
Sincerely
Asrat Kahsay
N.B. I'M not exactly sure the operating system is "Mac OS X v10.7.x". However, I do know for sure it's Mac OS X v10.7.4
<Edited by Host>

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
The OS X Mt Lion up-to-date program;
http://www.apple.com/osx/uptodate/

I just bought a Mac Book Pro and the Appstore show one upgrade of iPhoto (9.2.1). I started a section with my Apple ID (the account that I have I use to iTunes) but when I try to update it says that there are upgrades available for other accounts and that

I just bought a Mac Book Pro and the Appstore show one upgrade of iPhoto (9.2.1). I started a section with my Apple ID (the account that I have I use to iTunes) but when I try to update it says that there are upgrades available for other accounts and that I have to upgrade using the account that I used to buy iPhoto. What do I have to do to upgrade iPhoto?

Dear Katty,
Thank you very much for your answer! I have 2 Apple ID, and I have tried both of them and the problem continues. I founf several peolpe with the same problem in apple communities foruns and that really seems that there is some problem. I addded the links for 2 of those discussions.
https://discussions.apple.com/thread/3374419?start=0&tstart=0
https://discussions.apple.com/message/16628399#16628399
Do you have an idea of how can I solve this problem?
Thank you very much again.
Best regards,
Alfonso

I bought a mac book pro in the UK and I now live in another country which is not supported by apple support. I want to contact apple support but I cannot find any telephone number or email to do so. any ideas?

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