I bought a macbook air
and it has the guys app store info on it... how can i change it....?
The first thing you should do after acquiring a second-hand computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model. Look it up on this page to see what version was originally installed.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. I suggest you install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. If you don't have the media, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
Once booted from the disc or in Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.
After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, buy it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Apple customer service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able toauthorize it under your ID. In that case, contact iTunes Support.
Similar Messages
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i just bought a macbook air. ive been transfering all my songs from my external harddrive that i had on my previous laptop for itunes. now that i got them transfered. my itunes wont open. it says "the itunes library file cannot be found or created. the default location for this file is in the itunes folder in the music folder." what do i do!?!
How did you move the music? You have to do it in a specific way:
iTunes: How to move your music to a new computer [or another drive] - http://support.apple.com/kb/HT4527
do not confuse moving your whole folder and library with moving just media files as in
iTunes for Mac: Moving your iTunes Media folder - http://support.apple.com/kb/HT1449
Quick answer if you let iTunes manage your music: Copy the whole iTunes folder and all its subfolders and files intact to the other drive. Start iTunes with the option key held down and guide it to the new location of the library. -
I have just recently bought a MacBook Air. I am looking for an email which I put into a folder on my Mac Pro. The smart folders have come across to the Air, but not the 'On my Mac' folders. Are they lost?
Are you sure that the "On My Mac" folders weren't empty? If all your mail accounts are IMAP, they may have been.
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I bought a MacBook Air and wish to communicate with old iMac G5 2003-5 (sorry can't remember the year). The screen on the iMac is blank and will not come on but the hard drive still works. Can anyone tell me the cable I need to with the iMac & how to do it. I have music and photos on the iMac I cannot access.
Also, do I need to special CD/DVD external drive/burner to import music CD's into iTunes? I have tried and it keeps coming up with formatting problems.
Many thanks. Jaxdwb
I have looked for what you said and come up with these 2 cables. Are these the correct ones I need?
http://store.apple.com/us/product/HA833ZM/A/belkin-firewire-800400-9-pin6-pin-ca ble-2-m66-ft?fnode=51&fs=s%3DpriceLH
http://www.tekserve.com/store/networking-cables-adapters/cables-adapters/apple-t hunderbolt-to-firewire-adapter.html
Many tx again.
JAx -
I purchased keynote, numbers, and pages when i bought my macbook air in late september. the december update will not load because it says i do not own the software and returns an error messgae 100. i have read manuals and looked over the web but i cannot figure out how to get this software update to identify that i do own these three pieces of software. they are installed and usable. any ideas would be appreciated before i call apple support.
This is my first mac so i am still learning...
thanksFirst, make sure you are logged into the App Store with the same AppleID that you used to purchase the apps.
If that is not it, look in the App Store under Purchases. Are they there?
If not, go into your account in App Store and click the link to show hidden purchases.
If they are still not there, use the support link in the App Store.
If they do show up, copy all the apps to an external drive, then remove them from your Mac. Go to the App Store, Purchases, and install from there. -
I just bought a Macbook Air and a usb super dive. How do I install MS Office 2003 on it? It won't launch the install when I load the disk in the superdrive.
A 2003 MS office sounds like a Windows version. A 2004 MS Office that was Mac compatible can not be run natively on a new MBA since the Lions do not run PPC applications. You will have to get a newer edition of MS Office that is compatible with your new MBA.
Ciao. -
Hi, we just bought a Macbook air and we can't find the 'reminders' app in the applications or through the spotlight search. Is there a link to download the app? I can't find it online or through the app store. Please help!
Reminders is automatically installed with 10.8 or above. A new Mac should have 10.9; it's possible that, with a third-party vendor, you have an earlier OS. Check under the Apple menu in the top left and click About This Mac. That will tell you what version of OS X you have.
Matt -
I bought a Macbook Air used, the credentials in icloud, still shows the previus owner id, I contacted him, and he gave me the information, but I need to know, how can I changed that information, because I need to update that info with my credentials......Please help me out....!!!!!!
Thanks in advance...!!!!!!If you have admin privileges create a new User account so you start fresh or you can go to System Preferences > iCloud and sign out using his ID and sign in with your ID. I suggest moving to a new User.
CREATE A NEW USER
Go to System Preferences --> Create a New User in Users & Groups. Give it Admin rights
Switch to the New User by logging out under the Apple in the Menu Bar.
Delete the previous account after you have moved your personal files over to the new User via the Shared folder.
Your Hard Drive/Users/Shared -
I recently bought a MacBook Air. I migrated the info from my old MacBook to the new Air. None of my contacts migrated. I still have them on my old Macbook, Ipad and iPhone. How do I get them to the new Air?
You can copy the iWeb application from the desktop machine to your new MBA. But if it's iWeb 2 it won't work with Mavericks or Mt. Lion. Also copy the Domain.sites file from the desktop to your MBA as that's the file with your webstite files in it.
Happy New Year -
I have just bought a MacBook Air and i cannot play videos from the internet as it asks for a flash player to be installed i try to download Adobe flash player and it will not allow me to do so?
Ziatron is correct that Flash does not work on an iPad, but it does work on a Mac. See Adobe Flash Player 11.2.202.160.
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I have an ipad, iphone 5, and recently bought a macbook air. How do I synchronize all three? Emails seem to be going to ipad only.
I am not very adept at this!murrayfromon wrote:
I have an ipad, iphone 5, and recently bought a macbook air. How do I synchronize all three? Emails seem to be going to ipad only.
I am not very adept at this!
tell us which email provider you use please. -
Hi. I just bought a macbook air and I use two languages every day. How can I quickly move to another language while Im typing. Thanks
still doesnt work.. I already selected 2 languages.. but i can change it just with the mouse. There is no shortcut for macbook air. cmd space doesnt work.
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I bought a macBook Air, all my devices were synchronized on a old PC. How can my MAC be the main basis for my devices?
Hi Sodam,
Welcome to the Support Communities!
The article below may be able to help you with this.
Click on the link to see more details and screenshots.
iTunes: How to move your music to a new computer
http://support.apple.com/kb/HT4527
iTunes Store: About authorization and deauthorization
http://support.apple.com/kb/HT1420
Cheers,
- Judy -
I bought a macbook air and iMac from third party with preinstalled ilife and iworks
I bought a macbook air and iMac from third party with preinstalled ilife and iworks, can I update to the latest ilife and iworks without being charged even though i did not purchase ilife and iworks on my preowned Macs. I have no CD's or license for those products?
thanksNo, you will not be able to do that.
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I just bought a macbook air and I can't open any of my downloaded apps in itunes
I just bought a macbook air and I can't open any of my downloaded apps in itunes. They also keep trying to download to my iphone 4 s but only half of them will download, the others say waiting. thanks.
iOS apps will not open in iTunes. iTunes will sync your downloaded apps to your iOS devices (iPhone or iPad) only.
1. Login into your iTunes account
2. Authorize your Macbook Air
3. Download all your purchased apps to iTunes
4. Sync with your iPhone. -
i just bought a macbook air 3 weeks ago and now they have an upgrade. is there anyway for me to trade up?
Welcome to Apple Support Communities
It's possible to return the computer during the first 14 days, but now you can't return the MacBook Air. You can sell your computer and get a new MacBook
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