I bought a movie on iTunes and when it loads up I can only play the bonus features and not the actual film. The title screen is also glitched and merges with the scene selection. I don't think it downloaded properly. what can I do?
I bought a movie on iTunes and when it loads up I can only play the bonus features and not the actual film. The title screen is also glitched and merges with the scene selection. I don't think it downloaded properly. what can I do?
It happens sometimes. Delete the current copies, don't hide from iTunes in the cloud if prompted, close iTunes, reopen, download from iTunes Store > Quicklinks > Purchased > Music > Not on this computer.
While downloading click the download icon at the top right and uncheck Enable simultaneous downloads. You may find it more reliable that way.
tt2
Similar Messages
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The description says it all. I bought a movie on iTunes but when I try to watch it plays back slowly with no sound. Then the video will speed up and the sound will work for a moment then off again and back to slow motion. I have a dell laptop running windows 7
Hi Normanwh,
If you are having video playback issues in iTunes on your Windows machine, you may find the following article helpful:
Apple Support: Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
Regards,
- Brenden -
I have bought a movie from iTunes it wouldn't load though cause of storage issues... Any way I could get a refund??
Hi, Nselkhatib.
You can report a problem with the purchase via the steps in the article below.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
You can also report an issue with this movie by accessing your purchases history in iTunes on your computer.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Cheers,
Jason H. -
I bought a song on iTunes for my 4th generation iPod but it only plays when I have wifi what do I do
I bought a song on iTunes from my iPod but I now on my iPod I can only play the song when I have iPod what should I do so it will play anytime like all my other songs?
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
Without a rescue email address, you can't reset them yourself. Nobody on these boards can reset them for you.
(93426) -
I used to drag and drop music loaded from CD's from the Recently Added folder to a Playlist on my iPods Classic. Can't see how to do this with new iTunes version. Probably need to sync somehow but when I checked on Sync it warned me it would wipe out my iPod contents. Don 't know why Apple makes something that used to be simple so difficult. Can't even figure out how to display both my library and iPod contents on same screen.
Hey joshuafromisr,
If you resintall iTunes, it should fix the issue. The following document will go over how to remove iTunes fully and then reinstall. Depending on what version of Windows you're running you'll either follow the directions here:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/HT1925
or here:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Best,
David -
I am trying to access a message from early 2012. When I load previous messages It will only go back to oct 2012 and then the program stops and kicks my to the home page. Anyone know how I can get to the message? Thanks.
Try Spotlight Search
1. From any Home screen page of iPad, drag your finger down anywhere on the center of Home screen.
2. Spotlight search will now appear and you can search for apps, texts, or any other content you'd like just as you did on previous versions of iOS. -
I bought some movies via itunes how do I take it off my computer and add it to the icloud?
Are you in a country where films can be redownloaded - the page that you posted from should list countries and where the different content types can be redownloaded. But even if you, not all countries have agreed to allow their films be redownloaded, and there is no guarantee that a film (or any other item) will remain in the store, so you shouldn't rely on being able to redownload them. You also can't add films and/or tv programmes to the cloud, whether an item appears there depends upon your country, the film studio, and if it remains in the store.
If you are in a country where films can be redownloaded, and those films are still in your store, then if they don't show in the cloud check to see if they care hidden : http://support.apple.com/kb/HT4919 -
I bought a movie on itunes and when i try to play it on my apple tv it says the device is not autorized. My apple tv is the older one with an actual hard drive that is full. Tha apple tv is logged into my itunes account.
ATV2 does not have permanent storage. The rental is flushed when the device is turned off or other content accessed. You would need to use your computer to rent (and home-share to ATV) if you wish to store for a later time.
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I have rented a movie from Itunes, but when I try to watch it it pauses itself, then skips to the next scene...can anyone tell me why and as I have paid money for this shouldn't I at least be able to watch without any hiccups?
You've tried restarting the film ? If it still skips then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page. -
I got a new PC. I have an iTunes account on my iPod as well but I set it up properly on here as well this is a Pavilion HP G6 it has windows 8. I dowloaded iTunes onit, it works fine. I bought "We're the Millers" today on iTunes and it gets me upset I can't watch it. Every time I play it it glitches. After the first sevral glitches the voice loses the picture; the character on the screen isn't saying the right words at the right time. I waited till it was fully down loaded and I restarted my labtop twice to see if the was the cause. It was not and and I getting up set I paid $13 for a HD movie that isn't even a movie; someone please help!
"Bought a movie from iTunes which as gone into my videos file and I am trying to watch it on my computer. "
But you can't? Does it show up in iTunes?
"have iTunes on my pc but even after transferring files and syncing the video still won't show on the pc"
Transferring from/to where?
How are you transferring? -
I just bought a movie via itunes and every time I try to watch it the whole system crashes. Help?
I just bought a movie on itunes, my first time doing that actually. When I first went to play it just went and stayed black when I hit play. I did need to update itunes so I thought that was the problem. I think it made it worse, every time I try to play the movie it crashes all of itunes. Anyone know what's going on? I actually need the movie for a school project too so this is really frustrating.
Make sure the video is not in High Definiton (HD). You can check by right->clicking the file and choose Get Info. Under the Summary tab look for the Quality field. High Definition content is not compatible with your older iPod Classic as HD video resolution exceeds that of what is capable by this particular model. You'll need to redownload the standard version.
To prevent HD versions from being downloaded in the future head to the iTunes Store, click the Purchased link, and then select TV Shows and remove the tick mark next to Download HD when available. You should be able to download the SD version now from under this same page.
B-rock -
i bought a movie on itunes and i deleted the download to the movie because i did not want it. How do i get my money back ?
Welcome to the Apple Community.
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer. -
i just bought a movie on itunes. everytime the movie starts to download it stops and when i click on it it says that it needs quictime and my itunes does not support it. what do i do?
How to report an issue with Your iTunes Store purchase
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I bought movie on iTunes and when I try watch on AppleTV it displays "Your Apple TV is not authorized to play this content" What gives?
Welcome to the Apple Community.
Have you tried de/re-authorising your Computer. -
I downloaded and bought a movie from iTunes on my iPad and now want the same movie on my MacBook Pro but its not offering me to download it, it giving me the options of buying it which I already did. How I get the movie onto my MacBook?
You can connect the iPad to your Mac's iTunes and do File > Devices > Transfer Purchases, that should copy it over to the Movies part of your library.
Depending upon what country that you are in, and whether the film studio allows it, you might also be able to re-download it on your Mac via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page.
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