I bought a movie via itunes but i cannot see it. why?

I bought a movie via itunes but i cannot see it. why?

When did you buy, and what did you buy it on (computer, iOS device), and by 'cannot see it' you mean ... ? If you've just bought it then it should have downloaded onto the device/computer that you bought it on - so into the Movies part of your iTunes library if using your computer, the Videos app if using an iOS device.
If it's a film that you bought it in the past then you might not be able to redownload it if you've changed countries since buying it, the rights-holder doesn't allow redownloading, or if it's no longer in your country's store.

Similar Messages

  • I bought a movie on iTunes but when I try to watch it plays back slowly with no sound.  Then the video will speed up and the sound will work for a moment then off again and back to slow motion.  I have a dell laptop running windows 7

    The description says it all.    I bought a movie on iTunes but when I try to watch it plays back slowly with no sound.  Then the video will speed up and the sound will work for a moment then off again and back to slow motion.  I have a dell laptop running windows 7

    Hi Normanwh,
    If you are having video playback issues in iTunes on your Windows machine, you may find the following article helpful:
    Apple Support: Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
    http://support.apple.com/kb/ts1718
    Regards,
    - Brenden

  • I bought this movie on itunes, but i cant find it in the "movies" section.

    i bought this movie on itunes, but i cant find it in the movies section. but i did pay for it.

    http://www.apple.com/support/itunes/
    For Mac
    http://discussions.apple.com/category.jspa?categoryID=153
    For Windows
    https://discussions.apple.com/community/itunes/itunes_for_windows?view=discussio ns

  • Bought a movie via iTunes, tried playing it and was told that it "requires Quicktime, which this version doesn't support"

    Bought a movie via iTunes, tried playing it and was told that it "requires Quicktime, which this version doesn't support". Any suggestions? Also why does iTunes sell a movie which you then cant watch!!!

    Try restarting your iTunes in 32-bit mode, as per the following document:
    iTunes 10.4 for Mac: Older media files may require iTunes to reopen in 32-bit mode

  • I rented Pacific rim yesterday in my Apple TV and watched part of it and them stopped. Now I am checking in my mac to watch the remaining part with iTunes but I cannot see the movie here.

    I rented Pacific rim yesterday in my Apple TV and watched part of it and them stopped. Now I am checking in my mac to watch the remaining part with iTunes but I cannot see the movie here.

    Welcome to the Apple community.
    A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
    Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
    You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
    Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals.

  • I can see my Airplay device in iTunes, but I cannot see it in Sound Output list. How to fix it?

    I have Bang&Olufsen Beoplay A9 and using it with my mac air OS X 10.7.5
    my problem is I can see my Airplay device in iTunes, but I cannot see it when I go to System Preferences > Sound > Output and because of that when I play a song from youtube, sound comes from my laptop. How can I fix it? thanks in advance

    Hello there sjbrosjbro,
    It sounds like you are not able to print to your printer because it keeps timing out when you try. I would use the troubleshooting steps from the following article to help you get that printer going again. It may be something as simple as re adding the printer if you've already restarted both the printer and the computer already:
    Troubleshooting printer issues in OS X
    http://support.apple.com/kb/TS3147
    USB printers and Bonjour-enabled network printers
    Follow these steps until the issue is addressed:
    Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
    Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
    Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
    Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
    Delete the affected printer, then add the printer again.
    If the issue persists, try these additional steps:
    Reset the printing system, then add the printer again.
    If the issue still persists, reset the printing system again.  Download and install your printer's drivers. Then, add the printer again.
    Contact the printer vendor or visit their website for further assistance.
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • I just bought a movie via itunes and every time I try to watch it the whole system crashes. Help?

    I just bought a movie on itunes, my first time doing that actually.  When I first went to play it just went and stayed black when I hit play.  I did need to update itunes so I thought that was the problem.  I think it made it worse, every time I try to play the movie it crashes all of itunes.  Anyone know what's going on?  I actually need the movie for a school project too so this is really frustrating.

    Make sure the video is not in High Definiton (HD). You can check by right->clicking the file and choose Get Info. Under the Summary tab look for the Quality field. High Definition content is not compatible with your older iPod Classic as HD video resolution exceeds that of what is capable by this particular model.  You'll need to redownload the standard version.
    To prevent HD versions from being downloaded in the future head to the iTunes Store, click the Purchased link, and then select TV Shows and remove the tick mark next to Download HD when available.  You should be able to download the SD version now from under this same page.
    B-rock

  • HT1473 I bought a movie on itunes but it won't download and won't play... suggestions?

    I've had my itunes account for years.  Recently purchased a movie, Dallas Buyer's Club. 
    The movie shows up in my cloud, but I can't download it and can't watch it. 
    Anybody else having this type of issue?

    I've seen this when downloaded to a computer/device that wasn't authorized.  Try to re-authorize in case it (or someone else) became de-authorized again.

  • I just bought a movie ON iTunes but i dont know where is it! It saya i have already bought it but i can't find it...

    HELP me!!!

    Where did you look?
    You bought it on your computer?  Did yu sync it to your ipod?
    Your ipod?

  • HT204370 I bought a movie in one account and cannot see it with another account

    I changed my credit card, and I cannot find the movie I bought with a previous credit card... how do I get it back?

    Of course it is not on your other computer.  You have not put it there.
    Your music will not magically appear ion other places, just as a cd won't appear in your car and your house.  you have to put it there.
    You buy one and only one download,  it is your responsibility to move/copy/backup your music.

  • HT5085 I bought some movies on iTunes and they are on my computer but I don't know why they are not in the iCloud, can you tell me why?

    I bought some movies via itunes how do I take it off my computer and add it to the icloud?

    Are you in a country where films can be redownloaded - the page that you posted from should list countries and where the different content types can be redownloaded. But even if you, not all countries have agreed to allow their films be redownloaded, and there is no guarantee that a film (or any other item) will remain in the store, so you shouldn't rely on being able to redownload them. You also can't add films and/or tv programmes to the cloud, whether an item appears there depends upon your country, the film studio, and if it remains in the store.
    If you are in a country where films can be redownloaded, and those films are still in your store, then if they don't show in the cloud check to see if they care hidden : http://support.apple.com/kb/HT4919

  • I downloaded and bought a movie from iTunes on my iPad and now want the same movie on my MacBook Pro but its not offering me to download it, it giving me the options of buying it which I already did. How I get the movie onto my MacBook?

    I downloaded and bought a movie from iTunes on my iPad and now want the same movie on my MacBook Pro but its not offering me to download it, it giving me the options of buying it which I already did. How I get the movie onto my MacBook?

    You can connect the iPad to your Mac's iTunes and do File > Devices > Transfer Purchases, that should copy it over to the Movies part of your library.
    Depending upon what country that you are in, and whether the film studio allows it, you might also be able to re-download it on your Mac via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page.

  • I rented a movie via Itunes on  my PC but half-way through the download recieved a "An unknown error has occured (-50)" notification. This is not my first rental, and I have verified my network and all connections to be good. Will I still be charged?

    I rented a movie via Itunes on  my PC but half-way through the download recieved a "An unknown error has occured (-50)" notification. This is not my first rental, and I have verified my network and all connections to be good. I have rebooted Itunes and resumed the download of the movie only to receive the same error code. Has the movie file been corrupted? Can I recover the rental even though the time has elapsed? Will I be charged?

    Did you figure this out?  I haven't rented a movie in this new iTunes yet and saw one tonight I wanted to rent.  Same fricken thing is happening to me.  I hate this new iTunes, and I really hate that there are problems like this....why the heck do they have to fix something that isn't broken and break it?  This just really stinks.

  • I bought a movie (Avengers hd) but it can´t no longer be played in my itunes, it says that it needs a hdcp screen, but i´ve played it before, and if i want to download it again it´s requiered payment

    Hi guys, hope u can help me, i bought a movie from itunes a few months ago, and i´ve played it before in my laptop (Toshiba Satellite L755D) with windows 7 home premium, i have my Bill in my e-mail, but when i try to play it now, it won´t! a message comes back with a legend saying something like this: "To play avengers hd you must have an integrated screen that allows hdcp" but i´ve played it before tons of times!!! whats wrong..? and when i go to the store and point an error on the selected item (avengers hd) it says that my search has no results!!! please help me :-( is not fair that i spend almost 20$ for something that it´s just not working anymore!!!

    Movies are not always available for redownload.  Is there a reason why you deleted it instead of simply transferring the purchase to the computer and then removing it from the iDevice?

  • I have bought a new airport express and using it with my macbook (iTunes 10.2.2). I have joined an existing network for internet in my home and with that i am trying to play the music via itunes but there is audio dropouts every 60 secs or so. any soln ?

    I have bought a new airport express and using it with my macbook (iTunes 10.2.2). I have joined an existing wireless network for internet in my home and with that i am trying to play the music via itunes but there is audio dropouts every 60 secs or so. I am using a set of speakers from kenwood connected to the airport express. The operating system on my macbook is mac os X 10.5.8. i am sure it is not a problem of streaming music online because i have even tried playing music which are stored in my macbook.
    Is there any problem with the setting in itunes or quicktime ? Kindly reply...... I am waiting for your valuable suggestion.
    Thank you a lot in advance.

    I am shocked to have found this same AX audio dropout problem starting TODAY, every few seconds the audio just drops for a couple seconds and then resumes:  Latest software versions of everything.  No iPad, iPhone or Touch.  Internet hardwired to D-Link DES1105 (1000baseT Switch) hardwired to new 80211N AX, AX optical to stereo, AX Wi-Fi internet to basic 1st-gen MacBook operating at 80211G, and an older 'G' AX extender at the far end of the house, away from all this.  The MacBook streaming iTunes is usually 12 feet from AX.  I've used this setup for years of trouble-free AirTunes / Airplay until today.  Today I also found 2 very reliable fixes and 1 way to force a dropout, but first, I read some posts and tried ALL following settings one-at-a-time and restored them ALL because NONE of them helped:  Turned off IPV6.  Streamed to multiple speakers 'Computer' and 'AX' (restored to just AX).  Turned off 'Ask to Join new (WiFi) Networks'.  Turned off Bluetooth (can't live without Magic Trackpad, so glad that wasn't it).  Here's my discoveries:  Lo and behold, each time I click the Airport icon in the Menu (you know it shows you've got 4 bars from AX) when the status switches to 'Looking for Networks' for a second it CAUSES the AX audio to drop out for a couple seconds (it never did that before today.)  iTunes still playing, streaming, AX laser still lit, but the 'PCM' light on stereo and the sound GOES OUT EVERY time I click the Airport icon in the menubar, just like the regular, annoying dropouts.  So, to reduce traffic I quit Safari (3 tabs, no streaming, just Gmail, Google, and Netflix browsing).  Lo and behold, the dropouts stopped altogether.  No other Web apps going (not iTunes Store, Genius, Ping, nothing), so I launched Chrome to the same 3 tabs and the dropouts HAVE NOT RETURNED.  That's right, not only did simply QUITTING SAFARI cure it, and Chrome doesn't contribute to it, but I can demonstrate it just by forcing my Airport to re-scan.  Works for me, written using Chrome.  The other reliable fix is to hardwire MacBook to the Switch.  This is obviously not ideal, but Airplay audio doesn't drop out over Ethernet.  Also, in all my tests, it made no difference whether iTunes did the streaming, or Airfoil did.

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